Infrastructure Integration Specialist (N/S)

Must Have:

• Please see evaluation criteria.

Description

Deliverables:

• The Resources will act as a subject matter experts on a variety of Mainframe network maintenance and Mainframe hardware/software support and currency activities such as:
• Enabling and supporting the day to day operations of the Government of Ontario's Mainframe networks.
• Planning, configuring network components for the Z16 & support for DR CO-LO Mainframe processor, supporting the existing networks from GDC to CO-LO.
• Decommissioning of network software configurations and hardware as well as supporting the existing Applications hosted on the existing Mainframes.

Key Responsibilities:

• These positions will provide Operational Support for sustaining the day-to-day operations of Mainframe network.
• Plan, configure and support installation of new Mainframe hardware platform.
• Provide migration support for Mainframe networking components.
• Provide decommissioning support for Mainframe Network applications.
• Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Must adhere to Service Level Agreement (SLA) metrics, device maintenance. Providing technical MOP's for all changes. ability to provide acquire network captures and articulate/document capture and point or root cause. Ability to work on Mainframe Software/Hardware Refresh Project activities along with all keep the lights on (KTLO) activities.

Evaluation Breakdown

1. Specific examples of technology experience - 30%

• TCP/IP, VTAM, NNM, NDM, AT-TLS between clients/servers/M.F., VPSPRINT, Deliver and TN3270. Daily operational changes, Incident/problem management.
• Provide on call/standby support when required.
• Closure of tickets in a timely manner, Keeping clients/management up to date on ticket status.
• Strong conceptual and practical understanding of Mainframe Networking.
• Building new infrastructure with automation as per design criteria.
• Provide intake and incident resolution.
• Integration of services such as identity, logging and monitoring.
• Provide reports as required.
• Provide skills and knowledge transfer.
• Provide solution status on various project being worked on.
• Demonstration of leading projects and initiatives end to end (technical and non-technical.

2. Demonstrated knowledge/skills in Communications and Customer Service - 10%

• Demonstrated experience of working with customers/key stakeholders and using communication skills to resolve operational issues, negotiate or document process related intelligence.

3. Demonstrated knowledge/skills in Analysis and Problem-Solving - 10%

• Ability to work on Mainframe hardware refresh Project Initiatives along with all KTLO and modernization activities.
• Daily usage of all local Mainframe Network Tools to provide proactive support (TCP/IP, NNM, NDM, VTAM, Netview).
• 4. Description of the most recent experience and demonstration of knowledge with Mainframe Network in a support role - 20%
• Demonstrated knowledge and operational support experience with Mainframe Network in a large scale environment similar as the Government of Ontario.