Junior programmer • kitchener on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.Teledyne Digital Imaging's products are... Show more
Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more
Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based indu... Show more
As an Inside Sales Representative you will be responsible for generating new business with contractors in the store and over the phone.The Inside Sales Representative is often the first impression ... Show more
New Generation Design Wave (NGDW).Our approach melds aesthetic excellence with functional design to transform everyday environments into thriving social, cultural, and economic hubs.At NGDW, we pri... Show more
Senior Developer, Electro-Acoustics.Senior Developer, Electro-Acoustics.Research & Development team and play a key role in the design and development of next-generation hearing instrument technolog... Show more
BWXT confirms that the position represents a current vacancy within our organization.At BWXT, we are committed to a fair, transparent, and inclusive hiring process.As part of our recruitment proces... Show more
Grounded in safety, quality, and ethics, our experts lead their fields with dedication, a creative spirit, and a vision for growth.We draw from more than 20 technical specialties worldwide and are ... Show more
Hi there! We are a family in Waterloo, Ontario in westmount area seeking a reliable and caring nanny to join our family on a part-time basis.We have an 14 month old girl and a son who is 4.The posi... Show more
Location: GTA, Hamilton, Waterloo.Industry: Building Consulting Engineering.Experience Level: Senior / Leadership.We’re working with a growing building engineering consultancy that’s lo... Show more
EXCELLENT OPPORTUNITY FOR A SENIOR JAVA DEVELOPER RESIDING IN NEW YORK STATE.Must be a permanent US resident or US Citizen to apply.We are unable to sponsor at this time**.This is a 100% remote opp... Show more
Normal Hiring range: $48, to $61, per year.Your expertise shapes our business.At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work.Eve... Show more
As a Senior Technician - Security Systems with Bosch Building Technologies, you will collaboratively review, understand, analyze, and implement installation blueprints and plans from Project Manage... Show more
We are running a search for an Accounting Manager who will take ownership of the monthly close inside a growing Canadian technology company with a hardware plus subscription revenue model.This is a... Show more
Embark on a rewarding career with Sobeys Inc.Canada’s top 100 employers, where your talents contribute to our commitment to excellence and community impact.Looking for an exciting and fulfilling pl... Show more
Senior Journeyperson Gasfitter — Class A.Day shift, with possible overtime, on-call rotation, or project-based work depending on employer needs.This opportunity is best suited to a senior-level gas... Show more
As a core member of our client's engineering team, you will be responsible for the end-to-end software development lifecycle (SDLC).This includes architecting scalable software, writing production-... Show more
Job Title: Software Engineer.Location: Waterloo, ON - Onsite.Client: Automotive client.We are looking for a highly skilled and experienced software engineer to join our team.The idea... Show more
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States.Our holistic approach ensures that both technical and c... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
