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It support Jobs in Ottawa, ON

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It support • ottawa on

Last updated: 6 days ago

IT Service Management Support Analyst

RJR InnovationsOttawa, CA
CA$40,000.00–CA$60,000.00 yearlyCA$40,000.00–CA$60,000.00 yearly
Full-timeFull-time

Providing first level and second level support to end users for an external Service Desk application.Ensure all calls and emails to the service desk are properly documented in the Service Desk appl... Show more

Deskside Support

PeopleToGoOttawa, ON, Canada
Full-timeFull-time
Quick Apply

Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hard... Show more

Mid-Senior IT Professional (Multiple Opportunities)

Hire Resolve.comOttawa, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support Canada-based operations.This is a multi-role opportunity spanning several functions across Information T... Show more

Technical Support Engineer

FortinetOttawa, ON, Canada
CA$74,000.00–CA$90,000.00 yearlyCA$74,000.00–CA$90,000.00 yearly
Full-timeFull-time

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers.The ideal candidates are not only tech... Show more

IT Team Leader / Manager

FWT HoldingsOttawa, Ontario, Canada
Full-timeFull-time
Quick Apply

We are only considering resumes from individuals who are based in the Ottawa area or are planning to move here, independent of this position.Employment History - Must Haves:.Experience dealing with... Show more

IT Security Assessment Specialist

Bank of CanadaOttawa (Downtown), ON, CA
PermanentPermanent

IT Security Assessment Specialist.The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada.No other employer in the country offers you ... Show more

Technical Support Analyst

Tecsys Inc.Ottawa, ON, CA
RemoteRemote
Full-time +1Full-time +1
Quick Apply

At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it.Every role here connects to that outcome.As a Technical Support Analy... Show more

Solutions Engineering, IT

General Dynamics UKOttawa, ON, CA
CA$100,000.00–CA$140,000.00 yearlyCA$100,000.00–CA$140,000.00 yearly
Full-timeFull-time

At General Dynamics Mission Systems–Canada, we’re not just engineering technology — we’re shaping the future of defence and security.Our teams design and deliver advanced, mission-critical solution... Show more

Manager, IT Service Management

CATSA / ACSTAOttawa
CA$105,978.00–CA$132,472.00 yearlyCA$105,978.00–CA$132,472.00 yearly
PermanentPermanent

Manager, IT Service Management,.General Manager, IT Business Services, is accountable for accountable for executing approved change across CATSA’s IT systems and services.The role leads delivery te... Show more

Senior Consultant, IT Audit & Assurance (Ottawa)

DeloitteOttawa, ON, ON, CA
PermanentPermanent

At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.Our work underpin... Show more

IT & Security Operations Lead

Software SecuredOttawa, Ontario, Canada
Full-time +1Full-time +1

IT & Security Operations Lead.Software Secured is a leading Penetration Testing as a Service company, with a head office in beautiful Ottawa, Canada.We help software development teams get ahead... Show more

Bilingual Specialist, IT Business Analysis

CMHC - SCHLOttawa
Full-time +1Full-time +1

Ottawa (ON); Calgary (AB); Montreal (QC); Toronto (ON).Language Skill Levels (Read/Write/Speak):.Our salaries generally range from $ 86,816.The work you do and the work we do together matters.We co... Show more

Software Support Specialist

Computer Arts, Inc.Ottawa, ON, CA
CA$65,000.00–CA$75,000.00 yearlyCA$65,000.00–CA$75,000.00 yearly
Full-timeFull-time

Core responsibilities of the position include, but are not limited to, the following:  * Technical phone support to customers   * Documentation of all customer communication ... Show more

Customer Support Engineer

h2o.aiOttawa, ON, CA
Full-timeFull-time
Quick Apply

As the world’s leading agentic AI company, H2O.Generative and Predictive AI to help enterprises and public sector agencies develop purpose-built Agents, SLMs, and solutions on their private data.Wi... Show more

Director - IT Operations

Farm BoyOttawa, ON, CA
CA$100,000.00–CA$130,000.00 yearlyCA$100,000.00–CA$130,000.00 yearly
Full-timeFull-time

If you’re looking for more, you’ve come to the right place.From the moment we opened our doors in 1981, we knew we wanted to be different.The people who work here are special, and that’s what makes... Show more

Billing & Customer Support

Kevin Carruthers - Desjardins Insurance AgentOttawa, Ontario, Canada
Full-timeFull-time

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED.We are currently searching for an individual to join our team in Billing & Client support capacity.The candidate must be a self motivated, ... Show more

IT Architecture Specialist

CAEOttawa
CA$129,400.00–CA$179,400.00 yearlyCA$129,400.00–CA$179,400.00 yearly
Full-timeFull-time

Develop and maintain enterprise architecture standards, frameworks, and guidelines.Design end-to-end technology solutions that integrate applications, data, and infrastructure components.Ensure arc... Show more

Technical Support Representative

BarracudaOttawa, ON
CA$50,000.00 yearlyCA$50,000.00 yearly
Full-timeFull-time

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats.Our platform protects email, data, applications, and networks with ... Show more

Administrative Support Worker

AramarkOttawa, ON, CA
Full-timeFull-time

The Administrative Support Worker is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc.The Administrative Support Worke... Show more

People also ask
IT Service Management Support Analyst

IT Service Management Support Analyst

RJR InnovationsOttawa, CA
30+ days ago
Salary
CA$40,000.00–CA$60,000.00 yearly
Job type
  • Full-time
Job description

Job Responsibilities

  • Providing first level and second level support to end users for an external Service Desk application
  • Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
  • Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
  • Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
  • Responsible for checking Service Desk voicemails and emails
  • Providing internal RJR Innovations support for IT issues
  • Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
  • On call after hour support may be required.

Job Requirements, Essential

  • A diploma/certificate in post secondary education or equivalent experience;
  • Excellent IT troubleshooting skills;
  • Strong verbal and written communication skills in both official languages;
  • Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
  • Ability to work under pressure and multi-task;
  • Exceptional organizational skills and detail oriented;
  • Strong professional image.
  • Job Type: Full-time (Partial remote work)
  • Salary: $40,000.00 to $60,000.00 /year

Experience:

  • IT Support: 1 year (Preferred)