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It support Jobs in Ottawa, ON

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It support • ottawa on

Last updated: 4 days ago

IT Service Management Support Analyst

RJR InnovationsOttawa, CA
Full-time

Providing first level and second level support to end users for an external Service Desk application.Ensure all calls and emails to the service desk are properly documented in the Service Desk appl... Show more

Senior Project Manager (IT)

StafflinkOttawa, ON
Full-time

IT initiatives for a well-established post-secondary institution.Working closely with IT leadership and cross-functional teams, you will ensure the successful planning, execution, and completion of... Show more

Student, Support Analyst

Canadian Blood ServicesOttawa, ON, CA
Full-time

Please note: this role requires on-site work Monday through Friday at 2540 Lancaster Road, Ottawa, Ontario.Position's anticipated start date:.Position's anticipated end date:.This external job post... Show more

Student, Support Analyst

Canadian Blood ServicesOttawa, ON, CA, K1B 4S5
Full-time +1

Please note: this role requires on-site work Monday through Friday at 2540 Lancaster Road, Ottawa, Ontario.Position's anticipated start date:.Position's anticipated end date:.This external job post... Show more

Technical Support Architect

AssentOttawa, Ontario, Canada
Remote
Full-time

The Technical Support Architect at Assent is a senior-level technical specialist responsible for delivering exceptional support experiences for Assent’s direct customers and their suppliers.This ro... Show more

Application Support Technician

OslerOttawa, ON KPJ, CAN
Full-time

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms.Advising many of Canada’s corporate leaders, as well as U.Canada, our more than 1,000 firm members are based in offices in... Show more

System Administrator level 2

Adecco CanadaOttawa, Ontario, Canada
Full-time +1
Quick Apply

Adecco is currently hiring a System Administrator for a full-time 3-year contract opportunity based in Ottawa, ON.This is a hybrid role requiring a valid Secret level security clearance (mandatory ... Show more

 • Promoted

IT Change Manager

PLATOOttawa, ON, CA
Permanent

PLATO is Canada's only Indigenous-led, Indigenous staffed software testing services firm.We insist on working with quality people who share our passion for quality testing and have built a team of ... Show more

Procurement Specialist - IT Category

Bank of CanadaOttawa (Downtown), ON, CA
Permanent +1

Procurement Specialist - IT Category.The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada.No other employer in the country offers y... Show more

Personal Support Worker

ComForCareOttawa, ON
Full-time

We’re on the lookout for caring and compassionate PSWs:.Our Caregivers are the heart and soul of what we do.At ComForCare, we like to celebrate successes and have fun while building meaningful rela... Show more

IT Applications - IT Support Manager

Safariland GroupOttawa, ON, Canada
Full-time

IT Applications - IT Support Manager. Show more

IT Support Specialist

Orion InnovationOttawa, Ontario, Canada
Permanent

Orion Innovation is a premier, award-winning, global business and technology services firm.Orion delivers game-changing business transformation and product development rooted in digital strategy, e... Show more

Senior IT Security Computer Support Specialist

49 SolutionsOttawa, ON, CA
Full-time
Quick Apply

Senior IT Security Computer Support Specialist.Department of National Defence (DND).Secret (minimum), Top Secret preferred.Senior IT Security Technical Support Specialists.These resources will prov... Show more

Computer Application Support

Labor TekOttawa, ON
Temporary

The Computer Application Support/Help Desk position provides technical assistance and support to end-users for software applications and related systems.Responsibilities include troubleshooting sof... Show more

IT Deskside Support Technician (Level 2)

Brookfield RenewableGatineau, QC J8XA1, CA
Full-time +1

This Level 2 (L2) Deskside Support Technician provides on-site and remote technical support for end-user hardware, software, and connectivity issues that require hands-on troubleshooting beyond the... Show more

Support Worker

Spark LifecareOttawa
Full-time

Love helping people? We're looking for diverse and equity minded passionate, hardworking, and self-directed people to join our team of caregivers.Spark Inc is an innovative and award-winning inclus... Show more

Lead Analyst, IT Network

University of OttawaOttawa, ON, CA
Temporary

Replacement of a temporary position.Anticipated Duration in Months.IT Network & Data Centre Services.Information Technology is a dynamic and collaborative environment.We are focused on prioritizing... Show more

IT Support

HaysOttawa
Full-time

Job title: Service desk analystEngagement Type: Long-term Contract Location: Ottawa Ontarioplete onsite.Services The Consultant will be responsible for providing the following Services to the Bank:... Show more

Clerical/Administrative Support

CanMar RecruitmentOttawa (Centre Town), Ontario, Canada
Full-time

Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, Food and more.We are proactively building a data bank for opportunities in these fields.By applying, you ... Show more

People also ask
IT Service Management Support Analyst

IT Service Management Support Analyst

RJR InnovationsOttawa, CA
30+ days ago
Job type
  • Full-time
Job description

Job Responsibilities

  • Providing first level and second level support to end users for an external Service Desk application
  • Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
  • Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
  • Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
  • Responsible for checking Service Desk voicemails and emails
  • Providing internal RJR Innovations support for IT issues
  • Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
  • On call after hour support may be required.

Job Requirements, Essential

  • A diploma/certificate in post secondary education or equivalent experience;
  • Excellent IT troubleshooting skills;
  • Strong verbal and written communication skills in both official languages;
  • Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;
  • Ability to work under pressure and multi-task;
  • Exceptional organizational skills and detail oriented;
  • Strong professional image.
  • Job Type: Full-time (Partial remote work)
  • Salary: $40,000.00 to $60,000.00 /year

Experience:

  • IT Support: 1 year (Preferred)