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Environmental services manager Jobs in Waterloo, ON

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Environmental services manager • waterloo on

Last updated: 1 day ago
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Client Services Manager

Client Services Manager

Demant PolskaKitchener, Region of Waterloo, Canada
Full-time +1
Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : Create Alert.To lead and manage the day-to-day operations of the Client Services team to ensure a high leve...Show moreLast updated: 21 days ago
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Engineering Manager, Managed Services

Engineering Manager, Managed Services

CanonicalWaterloo, Region of Waterloo, Canada
Full-time
Engineering Manager, Managed Services.Be among the first 25 applicants.Engineering Manager, Managed Services.Get AI-powered advice on this job and more exclusive features.Canonical is a leading pro...Show moreLast updated: 2 days ago
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Senior Project Manager (Geoscientist or Environmental Engineer)

Senior Project Manager (Geoscientist or Environmental Engineer)

CIMA+Kitchener, Region of Waterloo, Canada
Permanent
Welcome to a place where people are at the heart of everything we do.Welcometo people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have ma...Show moreLast updated: 14 days ago
Environmental Engineer

Environmental Engineer

STRABAG INCON, Kanada
Full-time
Conduct daily site inspections to assess for compliance and prepare technical reports in accordance with the.Environmental Management System and maintain a field log. Ensure that erosion and sedimen...Show moreLast updated: 30+ days ago
Environmental Services Facilitator

Environmental Services Facilitator

BEST Service ProsKitchener, ON, Canada
Full-time
When you join the BEST team, you’ll enjoy : .Flexible and hybrid work schedules for head office positions.Competitive wages and benefits packages. An excellent company culture, with access to educatio...Show moreLast updated: 2 days ago
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Financial Services Manager

Financial Services Manager

Parkway FordWaterloo, ON, Canada
Full-time
This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives.This...Show moreLast updated: 24 days ago
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Manager, Actuarial Services – Waterloo, Ontario

Manager, Actuarial Services – Waterloo, Ontario

Heartland Farm Mutual Inc.Waterloo, ON, Canada
Full-time
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual.Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary.It’s ...Show moreLast updated: 30+ days ago
Outside Sales Manager - Construction Services

Outside Sales Manager - Construction Services

WMKitchener, Ontario, Canada
Full-time
Generates profitable new account revenue by leading team of Construction Services Sales Representatives.Assists in developing and executing the Market Areas Sales and Marketing Plan in order to ach...Show moreLast updated: 30+ days ago
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Food Services Manager

Food Services Manager

Chartwell Master Care LPKitchener, Region of Waterloo, Canada
Full-time
The Food Service Manager is responsible for all aspects of the residence’s food service department.The FSM ensures residents and guests are provided with outstanding service and creative menus that...Show moreLast updated: 28 days ago
manager, food services

manager, food services

Biryani BarWaterloo, ON, CA
Permanent
Experience : 3 years to less than 5 years.Analyze budget to boost and maintain the restaurant's profits.Develop budget to determine cost of food, ingredients, alcohol, kitchen and cleaning supplies....Show moreLast updated: 23 days ago
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Environmental Data Manager

Environmental Data Manager

Stantec Consulting International Ltd.Waterloo, Region of Waterloo, Canada
Full-time +1
Environmental Data Manager - ( 250001UX ).We have an immediate opportunity for an Intermediate Environmental Data Manager to join our dynamic Environmental Remediation team.The successful candidate...Show moreLast updated: 30+ days ago
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Environmental Data Manager

Environmental Data Manager

StantecWaterloo, Region of Waterloo, Canada
Full-time
We have an immediate opportunity for an Intermediate Environmental Data Manager to join our dynamic Environmental Remediation team. The successful candidate will work independently and within the In...Show moreLast updated: 30+ days ago
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Manager, Network Services

Manager, Network Services

OpenTextWaterloo, Region of Waterloo, Canada
Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opp...Show moreLast updated: 30+ days ago
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Senior Environmental Planner / Future Energy Leader - Environmental

Senior Environmental Planner / Future Energy Leader - Environmental

GHDWaterloo, Region of Waterloo, Canada
Full-time
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.That’s why we pledge to support and empower all of our people to make a positive impact when working hand ...Show moreLast updated: 30+ days ago
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Environmental Planner

Environmental Planner

Dillon ConsultingKitchener, Region of Waterloo, Canada
Full-time
Do you thrive completing impact assessments with a skilled multi-disciplinary team of environmental specialists and engineers? Then we have the team for you!. We are looking for an individual with.D...Show moreLast updated: 12 days ago
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Environmental Services Facilitator

Environmental Services Facilitator

BEST - For A Cleaner WorldKitchener, ON, Canada
Full-time
Canadian janitorial company that aims to create a cleaner world by focusing on communities' social, environmental, and economic impact. We have been recognized by .Canada’s Best Manag...Show moreLast updated: 1 day ago
Manager, Services Professionnels

Manager, Services Professionnels

PG Solutions Inc.Ontario, Canada
Remote
Full-time
Nous recherchons actuellement un(e) Manager au services professionnels pour notre unité d'affaires Juris Concept afin d'accompagner notre croissance et assurer une expérience client exceptionnelle....Show moreLast updated: 30+ days ago
Environmental Supervisor

Environmental Supervisor

AECOMKitchener, Ontario, Canada
Full-time
Environmental Supervisor .Environment Ecology and Permitting Department.The successful candidate will be responsible for team management and will demonstrate a .In this role you will buil...Show moreLast updated: 14 days ago
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operations manager - administrative services

operations manager - administrative services

Government of Canada - CentralWaterloo, Region of Waterloo, Canada
Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Work must be completed at the physical location. There is no option to work remotely.Direct and advi...Show moreLast updated: 6 days ago
People also ask
Client Services Manager

Client Services Manager

Demant PolskaKitchener, Region of Waterloo, Canada
21 days ago
Job type
  • Full-time
  • Permanent
Job description

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Select how often (in days) to receive an alert : Create Alert

To lead and manage the day-to-day operations of the Client Services team to ensure a high level of professional support to Demant customers. Responsible for monitoring, reviewing, planning and implementing client service strategies, activities and operations, sourcing and evaluating new technologies to improve service delivery, and effective resource planning.

Job Type : Permanent Full-Time

Work Setting : In-Person

Responsibilities - Operational

Support and provide direction to team members in relation to process, policy, daily operations as it relates to their daily responsibilities.

Monitor daily KPIs (phone, email, call back, backorder) to ensure all requests are completed in a timely manner. Daily monitoring of complaint report. Ensure complaint resolution to each complaint.

Act as a liaison between Client Services and Sales, Operations, Audiology, Finance, Distribution and other internal departments.

Monitor and report on department metrics (phone, email volume / timing) to ensure proper resource allotment to meet customer demand.

Create and analyze performance reports (phone, email and complaint reports) to identify trends and opportunities for improvement, need for escalations.

Maintain, review and constantly improve operations by monitoring system / employee performance, identifying and resolving problems, preparing and executing action plans, creating performance metrics, and completing reports and system audits.

Organize staffing and plan workload for the department to ensure equitable work distribution.

Identify department training needs, schedule training, and maintain up-to-date training records.

Involved in the recruitment and selection process, communicate job expectations, offer coaching opportunities to staff, take corrective / disciplinary actions (including terminations) where appropriate, conduct performance reviews, enforce Company policies and procedures, and manage the professional development of team members.

Create and maintain an inclusive team-oriented work environment.

Perform all duties inherent in the role of Manager as defined by the Company which includes hiring, taking corrective / disciplinary actions when appropriate, terminations, performance reviews, and the professional training and development of subordinates.

Responsibilities - Strategic

Lead the Client Services activities on a national basis by developing national Client Services business plans, objectives, programs and communications for all Demant Canada Companies.

Develop / implement department / staff KPIs for the Client Services team to enhance the overall customer experience for customers.

Create and manage the budget for the Client Services team.

Work to identify and plan for department growth, process improvement and future initiatives including contributing information and analysis to organizational strategic plans and review.

Work closely with Senior Management to support the Company business plans and objectives.

Maintain a broad knowledge base related to services, products, programs, regulations / legislation, technologies and marketing strategies to meet Company goals and objectives.

Develop, train and evaluate client service standards and identify, plan and execute customer interaction systems.

Maintain professional and technical knowledge by tracking emerging trends and industry developments, attending relevant educational workshops, reviewing professional publications, establishing professional networks, and benchmarking state-of-the-art practices.

Drive the Company Culture in the department and throughout the Company to ensure unity of purpose and fulfillment of the Company’s Commitment and Promise.

May work on special projects or perform other duties as assigned by Manager.

Education and Related Experience

  • Degree or Diploma in Sales, Customer Service, business administration or related field
  • Minimum of 5 years in Customer Service
  • 3-5 years of experience in a leadership role managing a client services team
  • Experience working with an ERP system (Navision is an asset)
  • Proficient with Microsoft Office programs (Word, Excel, PowerPoint, etc.)
  • Customer-facing social media experience an asset
  • Excellent interpersonal and communication skills to interact with customers and team members
  • Effective and professional telephone / email etiquette with a strong customer focus
  • Tactical and critical thinker with the ability to identify success factors and obstacles to success

Reporting and Contacts

Supervision Received :

Primary reporting relationship is typically to VP of Professional Services

Supervision Exercised :

Provides direct supervision of the Client Services team. Has the authority to prepare and conduct performance and compensation reviews, hire, transfer, discipline, and discharge subordinates in accordance with established Company policies and procedures.

Internal and External Contacts :

Regularly interacts with members of the Client Services team. Liaison with other Company managers on a regular basis. Routinely interacts with members of the Audiology, Sales, Operations and Finance teams. Maintains regular contact with non-management and management staff in Accounting, Operations, and Distribution. Daily interaction with customers.

About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A / S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.

Accommodation

Demantis committed to building an inclusive environment and will provide accommodations in accordance with the AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will becontacted.

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