Project coordinator • waterloo on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
AFIMAC Canada is seeking experienced Project Co-ordinators for upcoming assignments in Ontario related to labour disruptions, organized protests and man made crisis/disasters.This position will req... Show more
Are you an experienced Project Manager with a passion for leading transformative projects?.We are seeking a dynamic and results-driven Project Manager to join our Project Management Office in Water... Show more
Partnerships & Engagement Coordinator.In this role, you'll coordinate the successful implementation, activation, and ongoing engagement of FYihealth Group's insurance, affinity, and strategic partn... Show more
Flooring Project Manager  in our Kitchener, ON branch.We are looking for reliable and motivate individuals for a rewarding career in the commercial flooring industry.Salary: $90,000 - $100,000... Show more
Kingsley Management is seeking a talented and versatile Graphic Designer & Content Coordinator to join our Marketing team on a 12-month contract, with the possibility of extension or conversion... Show more
Shifts ranging anywhere from 4 hours up to 12 hours.Ongoing shifts in order to build close relationships with our clients.Making a difference in the lives of those dealing with medical illnesses an... Show more
Are you an organized, detail-oriented professional with a background in fleet operations or dispatching?.We are currently seeking a Fleet Coordinator for our client in South Kitchener, to join a dy... Show more
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ... Show more
D2L is a cloud company that is modernizing education and building the Future of Work.The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at... Show more
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more
Dexterra Signature Dining (a part of Dexterra Group) is looking for a talented Social Media & Engagement Coordinator.This position is based in Waterloo and requires an on-site presence of 30 ho... Show more
New Generation Design Wave (NGDW).Our approach melds aesthetic excellence with functional design to transform everyday environments into thriving social, cultural, and economic hubs.At NGDW, we pri... Show more
AI Workflow Automation & Enterprise AI Systems Exposure.Week Agentic AI Project Experience Program designed for individuals interested in gaining hands-on exposure to AI workflow automation, en... Show more
Traverse Independence is actively seeking full time Community Facilitators in the Kitchener, Ontario, Canada area.This position is for someone who wants more flexibility with their schedule! Applic... Show more
Relocation Opportunity to British Columbia's Okanagan Region.Commercial, Multifamily, Institutional & Community Projects.This established architectural practice is based in British Columbia's O... Show more
We are looking for a fast-thinking, organized Logistics Coordinator to join our dispatch operations team in Elmira or Kitchener.This is a central role for a detail-oriented personnel who thrives in... Show more
Huawei Canada has an immediate 12-month contract opening for a Project Assistant.From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical suppo... Show more
CIMA+’s Infrastructure team combines top-notch skills with an intimate understanding of the local community to deliver customized infrastructure services for municipalities and real-estate develope... Show more
Dental Front Desk Adminstrator/Treatment Coordinator - Toothworks Dental Clinic.Are you passionate about supporting a team dedicated to providing top notch dental care, and helping patients underst... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
