Engineering manager • langley bc
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Streem Link Communications is looking for competent, energetic, confident engineers to provide high-level, technical expertise for both pre-sales and post-sales opportunities. Qualified individuals will possess good people skills and a strong background in TDM and IP based telephony, messaging and/or call center deployment experience.
Outstanding customer service and efficiency are important aspects of this position. Essential functions and basic duties consist of being responsible for the efficiency of professional services implementations by measuring the amount of hours and deployment time it takes to achieve the goal of a successful installation.
Streem Link will provide the tools needed for the continual personal education, and training.
To perform the job successfully, candidates must possess the following qualities:
1. Effective problem solving
Candidate identifies and resolves technical and political problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; and works well in-group problem solving situations.
2. Pride in customer service
Candidate must be able to manage difficult communication situations while responding promptly to customer needs.
3. A Team Player
Candidate can balance team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback.
4. Professionalism
Candidate approaches others in a tactful manner; Reacts well under pressure; Treat others with respect and consideration regardless of their status or position.
Position Requirements
Excellent organizational and planning skills
Excellent interpersonal, written and oral communications skills
Self Motivated
Work independently or as a member of a team
Pre-Requisites
Minimum five years experience with deployment and architecture of communications application infrastructure in any of the following products or service areas: Avaya, Cisco, Nortel, Microsoft, Meru, Extreme, Juniper, IC Contact Center, Call Center design and deployment.
Manufacturer certifications are required.
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