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Dispatch manager Jobs in Coquitlam, BC
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Site Security Manager
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Guardteck Security Corp.Burnaby, BC, Canada- Full-time
Guardteck is a BC owned and operated security firm providing professional security services throughout Western Canada for over 15 years. Founded on the values of hard work, loyal clients and a strong team, Guardteck continues to grow and exceed client expectations with a "Safety Through Customer Service Excellence" approach to security services. Our strength as a company is built upon the investment in our staff, and as we grow, our staff grows with us. Come be a part of our team and grow with us.
Enjoy access to employee perks that are geared to show our employees that we value their service and are continually looking for new ways to improve your experience with the company.
Job Description
The Site Manager position, which reports to the Account Manager designated by Guardteck Operations, is important in ensuring that the site is performing at a high level of Customer Service and following the site’s contractual requirements. This position requires a high level of professionalism and the ability to act quickly during various incidents that happen on-site.
Guardteck Security is hiring for a Site Security Manager in Victoria .
Job Responsibilities :
Operational Management
- Ensure all staff assigned on-site follow Guardteck’s standards, rules, and policies.
- Daily review of all Incident Reports, and the Daily Dispatch Log to ensure all pertinent information is captured and ensure proper Grammar is used
- Email containing the Daily Dispatch Log and any Incident Reports to be sent out daily as per Guardteck SOP
- Review of the pay period being locked down by 1200hrs (noon) on lockdown days to ensure that the schedule that will be locked down is fully entered and all rates are entered properly.
- Reviewing the contract and ensuring that the site is fully compliant with all pre-requisite and site-required training for all staff working on-site
- Follow up with the Guardteck Operations Team to ensure all required training that is outstanding is being actioned
- Review and approve any expense reports, pay discrepancies, and recruitment tickets in Zendesk
- Conduct a meeting with the Guardteck Account Manager at least once every two weeks and ensure that the meeting minutes are tabulated and shared with the Account Manager
- Monthly Scorecard completion to provide the Account Management Team with an Operational Update on the site’s performance
- Ensure KPIs are being followed and any exceptions should be reported to the Account Management Team
- Respond to any after-hours emergencies to support Site Staff as well as ensure information is being disseminated to the proper channels based on the incident that is occurring
Team Leadership & Mentoring
Client Interaction
Knowledge, Skills, and Abilities :