Design, develop, and execute a detailed change management strategy aligned with project milestones and post-go live support to the businesses.
Conduct change readiness assessments and identify key b...Show moreLast updated: 30+ days ago
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Design, develop, and execute a detailed change management strategy aligned with project milestones and post-go live support to the businesses.
Conduct change readiness assessments and identify key barriers to successful implementation, including :
Gaps and areas requiring focus and support.
Potential areas of resistance and strategies to address them proactively.
Establish and track metrics to measure the success of change management initiatives, such as adoption rates, training completion and effectiveness, change sustainability, and employee satisfaction.
Collaborate with key stakeholders to design and develop compelling, user-friendly communication materials to inform and engage users.
Training Documentation and Delivery :
Determine the best approach to deliver training to both :
All impacted Housing Management Solution users during project rollouts
New hires as part of Onboarding.
Create, execute, and maintain the training program and all associated training documents in adherence with the following constraints :
Training delivery aimed as specific job roles.
If instructor-led, multiple sessions must be offered to minimize the impact on business continuity.
All training documents and deliverables must be developed in both XX and French.
Travel must be minimized even though users are located throughout the province.
Maintain a working knowledge of Housing Management Solution and the various user job roles.
Provide coaching and support to employees to reinforce learning and development.
Conduct training needs assessments to identify skills gaps and learning opportunities.
Work with the project team to align training deliverables with project milestones and rollouts.
Communicate software problems and issues encountered to the project team
Conducting other Change Manager / Trainer tasks as required.
Attending project team status meetings and other working group meetings as required.
Working closely with the project team to complete assigned deliverables and meet project deadlines.
The individual will be required to sign a non-disclosure agreement prior to commencing the assignment.
Mandate Requirements :
Our client seeks a candidate who demonstrate the following Mandatory Requirements :
A Bachelor’s Degree in a related field, such as education, organizational development, human resources, business administration, communications, etc.; OR relevant diplomas, certifications or designations in both Learning & Development and Change Management Yes / No.
A minimum of 4+ years’ experience working in training development and delivery, teaching and / or facilitation experience. Minimum 4 years.
A minimum of 4+ years of experience in change management or a related area. Minimum 4 years.
Scored Requirements :
Our client seeks a candidate that demonstrates the following scored requirements.
Demonstrate real-world experience as a Change Manager on large-scale projects across multi-functional teams.
Provide details on the experience of designing, developing, and executing a detailed change management strategy aligned with project milestones and post-go live support.
4+ years gained in the last 10 years
Demonstrate experience developing training materials for multiple user groups within a company / corporation.
Indicate the types of deliverables produced and the software and tools that were used.
Demonstrate experience providing training delivery across multiple user groups. Describe the approach used, i.e. classroom-led, remote instructor-led, train-the-trainer, videos, LMS systems, etc.
Provide details on how training delivered during project rollouts was maintained post go-live and how it was incorporated into the training of new hires as part of the onboarding process.
Provide details on relevant experience gained in the last 5 years
Provide details on how Change Management / Training success was measured, such as tracking metrics on adoption rates, training completion and effectiveness, change sustainability, and employee satisfaction.
Provide details on relevant experience gained in the last 5 years
Describe challenges experienced in Change Management / Training Delivery and how this was resolved.
For example, handling user resistance to change and other key barriers to successful implementation.
Describe 3+ challenges experienced.
Experience working as a Change Manager / Trainer with information systems operating in a fast-paced, high-demand environment that provides critical services to clients. 3+ years gained in the last 5 years.
Experience working with any of the following :
Within the Housing sector and / or with housing management systems.
With the delivery and management of small to large loans.
Provide details on relevant experience gained in the last 10 years