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Crm developer Jobs in Hamilton, ON

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Crm developer • hamilton on

Last updated: 6 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Sr. Advisor, Product Management

TransUnion LLCBurlington, Canada
CA$131,000.00–CA$182,000.00 yearlyCA$131,000.00–CA$182,000.00 yearly
Full-timeFull-time

This role sits at the intersection of data, risk, and user experience, requiring deep collaboration with technology, data partnerships, sales, marketing, operations, legal, and go-to-market teams.T... Show more

B2B Sales Representative: Business Development

Waste Connections of Canada Inc., Hamilton
CA$55,000.00 yearlyCA$55,000.00 yearly
Full-timeFull-time

The Outside Sales Representative – Business Development plays a key role in driving growth by identifying, developing, and securing new business opportunities within an assigned territory (East Ham... Show more

Remote Inside Sales (215k+ per year)

RogersHamilton, Ontario
CA$111,360.00 yearlyCA$111,360.00 yearly
RemoteRemote

Rogers Business Sales Executive.CAD per year On Target Earnings (OTE), based on your performance.Current top performers are earning $215,000+ CAD per year as they are performing above expected stan... Show more

Advancement Administrative Assistant

The Christian Reformed Church in North AmericaBurlington, Ontario, CA
CA$26.84 hourlyCA$26.84 hourly
Part-timePart-time
Quick Apply

The Advancement Administrative Assistant will provide general administrative support to the ReFrame Ministries advancement team.This position involves communication, handling financial documents, a... Show more

Customer Service Representative - Bilingual (French/English)

WSA AmericasBurlington, Ontario, Canada
Permanent, Full-timePermanent, Full-time

At WSA, we are pioneers in hearing health.Our goal is to change lives across all markets, channels, and price points.We are characterized by our strong focus on innovation, customer centricity and ... Show more

.Net Developer

LiburdiDundas, ON, ca
CA$70,000.00–CA$85,000.00 yearlyCA$70,000.00–CA$85,000.00 yearly
Full-timeFull-time
Quick Apply

We are currently seeking a candidate who is qualified for the role of full-time.Net Developer who will be responsible for gathering business requirements, designing and developing end-to-end softwa... Show more

Sr. Specialist, AI Solutions Developer

L3Harris TechnologiesWaterdown, Ontario
CA$90,000.00–CA$140,000.00 yearlyCA$90,000.00–CA$140,000.00 yearly

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ... Show more

Software Developer, Platform & AI Solutions

Laurentian BankBurlington, Ontario, Canada
Full-timeFull-time

With Northpoint's foundation and reputation in the industry built, Laurentian Bank, which has been in business for over 170 years, acquired Northpoint Commercial Finance in 2017.With over $45 billi... Show more

Business Systems Developer

Grantek Systems IntegrationBurlington, Ontario, Canada
Full-timeFull-time

IT, Platform Engineering, Data & Analytics, and Business Process teams to deliver secure, scalable, and efficient internal digital solutions.Develop, enhance, and maintain internal business app... Show more

Regional Wholesale Representative

VG MeatsHamilton, ON, CA
CA$75,000.00 yearlyCA$75,000.00 yearly
Quick Apply

Join Our Team as a Regional Wholesale Representative at Harvest to Gather (Rowe Farms, VG Meats, Olliffe Butchers) We’re excited that you’re considering an opportunity with us, and we h... Show more

Software Developer (ERP/CRM/Platforms) – Senior - MSON #8

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada

Software Developer (ERP/CRM/Platforms) – Senior.We are seeking an experienced Senior Software Developer to design, develop, customize, integrate, and support enterprise applications across ERP, CRM... Show more

Sales Manger - Plastic Recycle Materials

Integriti Group Inc.Hamilton, ON, Canada
Full-timeFull-time
Quick Apply

You will build relationships with manufacturers, recyclers, suppliers and buyers across North America, identifying opportunities to purchase and sell recycled plastic materials.Working closely with... Show more

Account Executive (Inbound - No Cold Calling)

Better TalentHamilton, Ontario, Canada
CA$72,000.00 yearlyCA$72,000.00 yearly
Full-timeFull-time

RevWhisper is a fully managed Airbnb revenue and listing optimization service for short-term rental operators, including hosts, co-hosts, and property management companies.We help our clients incre... Show more

Account Manager-Retail New Truck Sales

Altruck International CentresHamilton, ON, CA
CA$85,000.00–CA$135,000.00 yearlyCA$85,000.00–CA$135,000.00 yearly
Full-timeFull-time

Altruck International Truck Centres.Account Manager-Retail New Truck Sales.Hamilton location (2 Arrowsmith Road, Hamilton ON).Based out of Hamilton, ON, with an.Area of Responsibility (AOR) of Hami... Show more

Outside Sales Representative

ForgeFitHamilton, ON, CA
Full-timeFull-time
Quick Apply

Job Title: Outside Sales Representative Company: ForgeFit Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge fitness equipment to gyms and fitness centers nationwide.We’re not... Show more

Front Office/Customer Service Representative

Closets By Design NiagaraSTONEY CREEK, ON, CA
CA$18.00–CA$23.00 hourlyCA$18.00–CA$23.00 hourly
Full-timeFull-time

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service.Applicants must demonstrate a commitment to client satisfaction b... Show more

Senior Java Developer (with LLM expertise)

MiratechHamilton, Ontario, Canada
Full-timeFull-time

Senior Java Developer with LLM expertise.This role bridges high-scale microservices architecture with GenAI.You will help the bank build scalable, resilient, API-driven ecosystems that embed LLMs, ... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development