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Crm developer Jobs in Hamilton, ON

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Crm developer • hamilton on

Last updated: 23 hours ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Real Estate Agent

Royal LePage Burloak Real Estate ServicesBurlington, Ontario, Canada
Full-time +1

Full-time | Part-time | Commission-based.New Agents, Experienced Agents, or Those Planning to Become Licensed.Grow your real estate career with powerful tools, proven support, and a trusted brand r... Show more

Gateway Group - Field Sales Representative, Home Renovations

InTandem TalentHamilton, Ontario, Canada
Full-time

InTandem Talent is Gateway Group's Talent Acquisition Partner.Gateway Group renovates homes, builds new ones, and runs a construction company Hamilton homeowners trust.We're rebuilding our resident... Show more

Customer Service Representative - Bilingual (French/English)

WSA AmericasBurlington, Ontario, Canada
Full-time +1

At WSA, we are pioneers in hearing health.Our goal is to change lives across all markets, channels, and price points.We are characterized by our strong focus on innovation, customer centricity and ... Show more

Outside Sales Representative

NedcoBurlington, ON, CA
CA$75,000.00 yearly
Full-time

Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more

Sales and Office Coordinator

The Pod GroupBurlington, ON, CA
CA$45,000.00–CA$55,000.00 yearly
Full-time
Quick Apply

HIGH-QUALITY CLEANING COMPANY ACROSS SOUTHERN ONTARIO.ORGANIZED ● ACCOUNTABLE ● TECH-SAVVY ● TEAM-ORIENTED.Our client has been proudly serving Southern Ontario since 1986, consistently outperformin... Show more

Real Estate Sales Representative

Royal LePage Real EstateHamilton, Ontario, Canada
CA$50,000.00 yearly
Full-time

Royal LePage is committed to helping you launch your real estate career by providing the industry-leading training, lead generation and technology you need to accelerate your growth.With a culture ... Show more

Business Systems Developer

Grantek Systems IntegrationBurlington, Ontario, Canada
Full-time

IT, Platform Engineering, Data & Analytics, and Business Process teams to deliver secure, scalable, and efficient internal digital solutions.Develop, enhance, and maintain internal business app... Show more

Regional Wholesale Representative

VG MeatsHamilton, ON, CA
CA$75,000.00 yearly
Full-time
Quick Apply

Join Our Team as a Regional Wholesale Representative at Harvest to Gather (Rowe Farms, VG Meats, Olliffe Butchers) We’re excited that you’re considering an opportunity with us, and we h... Show more

Remote Inside Sales (140k+ per year)

RogersBurlington, Ontario
CA$60,000.00 yearly
Remote
Full-time

Experience & Qualifications:.A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDIC... Show more

Outside Sales Representative

CertaPro Painters of Hamilton, ONHamilton, ON, CA
CA$55,000.00–CA$85,000.00 yearly
Full-time

CertaPro Painters is a leader in the residential and commercial painting industry.Across North America, we are the largest residential and commercial painting franchise and we have continued to gro... Show more

Account Executive (Inbound - No Cold Calling)

Better TalentHamilton, Ontario, Canada
CA$72,000.00 yearly
Full-time

RevWhisper is a fully managed Airbnb revenue and listing optimization service for short-term rental operators, including hosts, co-hosts, and property management companies.We help our clients incre... Show more

Front Office/Customer Service Representative

Closets By Design NiagaraSTONEY CREEK, ON, CA
CA$18.00–CA$23.00 hourly
Full-time

We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service.Applicants must demonstrate a commitment to client satisfaction b... Show more

Outside Sales Representative

ForgeFitHamilton, ON, CA
Full-time
Quick Apply

Job Title: Outside Sales Representative  Company: ForgeFit  Employment Type: Full-Time  About ForgeFit  ForgeFit supplies cutting-edge fitness equipment to gyms and fitness cent... Show more

Factory Automation Engineering Intern - New Grad Opportunity

RexrothBurlington, Ontario, Canada
Full-time

Bosch Rexroth Electrical Drives & Controls solutions, products, and services.Duties and responsibilities include.Utilizing deep technical knowledge to understand our customers’ applications and... Show more

Customer Relations Representative

Pat Gaetano - Desjardins Insurance AgentHamilton, Ontario, Canada
CA$45,000.00 yearly
Full-time

Pat Gaetano Desjardins Insurance Agency.Barton St, Stoney Creek, ON L8E 2K6.Customer Relations Representative.Customer Relations Representative.Full-time | Monday to Friday | In Office | Stoney Cre... Show more

Bilingual Pricing & Contracts Specialist

VB SpineBurlington, Ontario, Canada, L7P 5B7
CA$75,000.00–CA$95,000.00 yearly
Full-time
Quick Apply

Bilingual Pricing & Contracts Specialist.Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal... Show more

Software Developer

LiburdiHamilton, ON, ca
CA$65,000.00–CA$75,000.00 yearly
Full-time

We are currently seeking a full-time Software Developer to design, build, test, and maintain software solutions throughout their full lifecycle while directly collaborating with customers to gather... Show more

Software Developer

Evertz Microsystems LimitedBurlington, ON, CA
Full-time
Quick Apply

We're looking for a self-driven engineer to join a highly technical team building state-of-the-art technology for a fast-moving, evolving product.This role spans dozens of disciplines, vendors, and... Show more

Legal Assistant

Aztex Enterprises, Ltd.Burlington, ON, Canada
Remote
Full-time
Quick Apply

Administrative Support & Territory Coordination.Provide comprehensive administrative support to the sales team, ensuring efficient territory management and organized tracking of sales metrics.M... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development