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Crm developer Jobs in Hamilton, ON

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Crm developer • hamilton on

Last updated: 7 hours ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show more

Business Development Representative

Adecco CanadaStoney Creek, Ontario, Canada
Full-time +1
Quick Apply

Adecco is currently hiring a Business Development Representative for a full-time, hybrid opportunity based in Stoney Creek, ON.This role is ideal for a results-driven professional with strong exper...Show more

Marketing Assistant

Oakridge Landscape ContractorsMount Hope, Ontario, Canada
Full-time
Quick Apply

Managing social media accounts.Creating email marketing campaigns.Assisting with website updates.Conducting market research surveys.Planning and executing marketing events.Developing marketing mate...Show more

Senior Developer

Lorven TechnologiesCanada, Ontario, Canada
Full-time

Location: Ontario, Canada (Onsite).IT, with a broad exposure to different platforms and technologies.SQL Coding and querying skills.UNIX scripting, FTP and basic network principles.Experience in pr...Show more

Training Courseware Developer (L2)

L3Harris TechnologiesWaterdown, Ontario
Full-time

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ...Show more

Associate Advisor – Asset & Wealth Management

Trevor Frances RecruitmentHamilton, Ontario, .CA
Full-time
Quick Apply

A well-established and growing wealth management practice is seeking a.Associate Advisor – Asset & Wealth Management.This opportunity is ideal for a driven, client-centric advisor who combines tech...Show more

AEM Developer

DeloitteBurlington, ON
Permanent +1

Montreal, QC; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; ...Show more

Remote Customer Service Specialist

ForgeFitHamilton, ON, CA
Remote
Full-time
Quick Apply

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and tr...Show more

Technical Sales Representative

John CraneHamilton, Ontario, Canada
Full-time

Responsible for building new business relationships in the defined territory as well as expanding business opportunities with existing customer base.Candidate will be required to engage in the full...Show more

Kaizen Summer Sales Internship

Kaizen MarketingHamilton, Ontario, CA
Internship

Join our dynamic team as a Kaizen Summer Sales Intern and immerse yourself in the fast-paced world of business development and sales! This paid internship offers a unique opportunity to gain hands-...Show more

Senior Software Developer

Bentley SystemsBurlington, ON, CA
Full-time

Location: Burlington, Canada (Hybrid - 3 days per week in the office, 2 days remote).Work on ProjectWise, a leading infrastructure project delivery platform used on some of the world’s most complex...Show more

B2B Account Manager

Waste Connections of Canada Inc., Hamilton
Full-time

The Account Manager – Client Retention plays a key role in maintaining and strengthening long‑term customer relationships.This role focuses on delivering exceptional service, identifying opportunit...Show more

Business Development/Sales

AppleOneBURLINGTON, ON
Full-time

Business Development/Sales Representative.Guaranteed commission for the first year).Sales -Cold Calling, Business Development.Looking for a true Hunter/Prospector and previous experience and succes...Show more

Business Development Representative

Darling International Canada Inc.Hamilton, ON, CAN
Full-time
Quick Apply

Darling Ingredients is a global leader in providing natural and sustainable ingredients for the food, feed and fuel sectors.Conducting business as Darling International Canada Inc.Canada, Darling o...Show more

Senior Full Stack Engineer

OutlierHamilton, Canada
Remote
Full-time

Outlier helps the world’s most innovative companies improve their AI agents by providing human feedback.We collaborate with leading AI organizations to train Large Language Models (LLMs) to functio...Show more

 • Promoted

Associate Marketing Manager - CRM & Social Media

Dairy QueenBurlington, ON, CA
Full-time

International Dairy Queen, Inc.IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc.Through its subsidiaries, IDQ develops, l...Show more

Guidewire Developer – ClaimCenter

CognizantBurlington, ON, CA
Full-time

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive.And with projects at the forefront of innovation, you can build a vari...Show more

 • Promoted • New!

North American Sales Manager

Hunter Amenities InternationalBurlington, Ontario, or Chicago, Illinois, Canada
Full-time

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with over 40 years of experience in the global market.We are a highly entrepreneurial, professional, and driv...Show more

B2B Sales Executive, Employee Benefits

Job BornHamilton, ON
Permanent

Job Title: B2B Sales Executive, Employee Benefits.Are you passionate about sales and driven to succeed? Are you ready to move beyond incremental raises and take full control of your financial futur...Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development