Crm developer • etobicoke on
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We are seeking an experienced Senior Software Developer - CRM to configure, extend, and integrate enterprise Microsoft Dynamics 365 Customer Service solutions. In this role, you will lead the back-office development and configuration of registration, permitting, and case management workflows within Dynamics 365, Power Platform, and Azure. Working as a key technical resource within an Agile delivery team, you will implement both low-code and complex custom solutions (using .NET Core, C#, Web APIs, and custom PCF controls) while integrating backend systems with external portals and enterprise middleware platforms.
Location: Toronto, ON (Fully Onsite – 5 days/week required)
Duration: 6-month contract.
Advantages
Advanced CRM Workflows: Hands-on development with Dynamics 365 Customer Service Workspace, advanced routing, and agent profile configurations.
Hybrid Low-Code & Custom Development: Balance modern Power Platform features with deep custom C#, .NET Core, and Web API engineering.
Modern Integration Architecture: Integrate Dynamics 365 back-office platforms with modern Java/React portals and enterprise middleware.
Dedicated Onsite Collaboration: Work alongside senior developers and architects in a focused, 5-day per week onsite environment.
Responsibilities
Configure, extend, and customize Microsoft Dynamics 365 Customer Service modules, including case management, Customer Service Workspace, agent profiles, session templates, workstreams, and routing rules.
Design and build low-code and custom solutions leveraging Power Platform tools, including Model-Driven Apps, Canvas Apps, Power Pages, Liquid templates, and custom PCF controls.
Develop custom backend components, RESTful Web APIs, plugins, and custom workflows using C#, .NET Core, Entity Framework, and Azure SQL.
Configure Dataverse architecture, entity structures, security roles, and data segregation models.
Build and maintain CI/CD deployment pipelines, automated build scripts, and task management boards using Azure DevOps.
Collaborate with integration teams to connect Dynamics 365 backend solutions with external public-facing web portals via enterprise middleware APIs.
Author comprehensive technical design specifications, system documentation, and architecture reviews.
Participate actively in daily Agile ceremonies, sprint planning, task estimation, and peer code reviews.
Qualifications
Dynamics 365 & Power Platform Expertise: Extensive hands-on experience designing, developing, and configuring Microsoft Dynamics 365, Power Platform, and Dataverse solutions (Strictly Required).
Customer Service Workspace Configuration: Practical experience configuring Dynamics 365 Customer Service Workspace, agent experience profiles, session templates, workstreams, and routing rules (Strictly Required).
Custom .NET & Web API Development: Proven proficiency in custom software development using C#, ASP.NET, .NET Core, Web APIs, Entity Framework, and Azure SQL (Strictly Required).
Azure Cloud & DevOps Tooling: Practical experience with Azure cloud services, Azure DevOps pipelines, CI/CD automated deployments, and Agile/Kanban delivery frameworks (Strictly Required).
Low-Code & Extensibility Components: Practical experience building Model-Driven Apps, Power Pages, Canvas Apps, custom PCF controls, and Liquid server-side templates (Strictly Required).
Nice-to-Have Assets:
Relevant certifications in Microsoft Dynamics 365 (e.g., Functional Consultant or Developer) or Azure Cloud Solutions.
Prior software development experience within public-sector or broader public-sector environments.
Summary
If you're interested in the "Senior Software Developer - CRM" role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
