Content manager Jobs in Burnaby, BC

Position Description:

The Marketing Content Specialist, reporting to the Director, Brand & Marketing, is responsible for creating, managing and optimizing content across digital and physical touchpoints, with a strong focus on user journey, storytelling, and brand-aligned experiences. This role is responsible for content strategy and user experience from a narrative and journey perspective, ensuring that audiences encounter clear, engaging and consistent messaging across the website, in-building, retail, campaigns and paid advertising.

The Marketing Content Specialist is responsible for understanding how to effectively communicate to different audiences, across a variety of channels, while maintaining a clear, consistent brand voice. They craft authentic, persuasive and inspiring content that connects emotionally to our audiences while also applying their strong, critical thinking and technical skills to help drive discoverability, engagement and conversion of that content. The Marketing Content Specialist is a true collaborator, working across the entire Science World team of marketers, creatives, educators, fundraisers, external partners and agencies. This role is essential to drive awareness, engagement, and conversion to generate revenue to support Science World’s mission and programming.

Responsibilities:

Content Creation & Storytelling

• Create and edit copy that supports a cohesive, customer experience and journey across Science World’s physical and digital touchpoints. These include – but are not limited to – Science World’s website, advertising, print materials, in-building experiences, and retail environments
• Create copy for marketing/advertising campaigns in collaboration with the Marketing Program & Project Manager
• Maintain brand integrity across all content, ensuring tone, style, and messaging are consistent
• Participate in performance review of ads, incorporating learnings and best practices to continuously optimize campaigns

Digital Content & User Experience (Content-Focused UX)

• Own the content-driven user experience (content UX), including headings, CTAs, readability, and alignment with user journeys for the website and digital and physical advertising
• Working in collaboration with cross functional partners, oversee, create, publish and quality control copy updates for Science World’s website, ensuring content is optimized for search, engagement, and conversion
• Collaborate with the Digital Marketing Specialist to ensure technical UX quality, accessibility, and functional delivery across digital channels

Retail Content & Customer Experience

• Understand the retail strategy and act as subject matter expert to ideate and implement the customer experience and user journey across Science World’s retail touchpoints – including the physical store, Snack Lab, and all marketing channels
• Lead the development of retail copy, including online store product descriptions, promotional messaging, in-store and Snack Lab content and narrative landing page journeys
• Collaborate with retail, marketing, and design partners to ensure retail content supports intuitive navigation, discoverability, and conversion across both physical and digital retail environments
  
  Collaboration & Coordination
• Contribute to the editorial content calendar in collaboration with key Brand & Marketing, Sales & Events, Experiential Learning and Development team members
• Coordinate with external agencies or vendors for content development as needed
• Keep up to date with industry best practices related to copy, content, strategy, and user-focused messaging, acting as a subject matter expert on this topic
• Operate within the philosophy, culture, and values of Science World
• Perform other related duties as required to full any changing business needs of this roleQualifications & Skills:
• Bachelor’s degree in Communications, Journalism, Marketing, Digital Media, or a related field, or equivalent professional experience.
• Minimum five (5) years of recent, related experience in content creation, editorial management, or marketing communications
• Experience working on marketing campaigns from conception to completion and performance-oriented copywriting, including an understanding of the latest trends and best practises in SEO, SEM and content marketing
• Experience in coordinating and collaborating with multiple teams and stakeholders in a highly cross-functional environment
• Demonstrated experience with online platforms: content management systems (WordPress), email (Pardot), and social media
• Familiarity with basic content UX principles and accessibility standards (WCAG)
• Work experience within a science centre, museum, attraction, science communication, or education industry would be an asset
• Superior written and verbal communication skills, with a demonstrated ability to write for various audiences, settings, and tone
• Excellent interpersonal skills and emotional intelligence with an ability to build rapport/trust with internal and external partners and story subject to conduct successful interviews
• Proven omnichannel editorial and narrative skills with the ability to align messaging and adapt content across multiple channels and platforms
• Solid understanding of content-driven user experience (content UX)
• Strong organizational, prioritization and project management skills to manage content, competing priorities, schedules and deadlines in a fast-paced environment
• Analytical mindset to interpret performance data and optimize content
• Curious, adaptable, proactive, and collaborative
• Strong goal orientation with the ability to achieve outcomes through collaborative methods
  
  

This is a unionized position represented by CUPE 1004. The compensation rate is $35.49/hour.

Science World offers a substantial benefits package after successfully completing probation, including Extended Health, Dental, Voluntary RRSP/TFSA Plan, generous paid time off (vacation, sick, wellness days), Science World membership, RRSP matching (after 1 year), Hybrid Work environment and Professional Development.

Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

Science World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.

Please apply by Wednesday, November 11, 2026

Please upload a cover letter and a copy of your resume as part of your application

* All offers are subject to satisfactory completion of reference and police criminal record checks.

We would like to thank all candidates. However, only those selected for an interview will be contacted *

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