Content developer Jobs in Burnaby, BC

Job Description

Fortinet Burnaby, British Columbia, Canada

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a Technical Content Developer with AI Expertise to contribute to the success of our rapidly growing business.

The successful candidate will be part of a technical content team that captures content for new and existing cybersecurity software products for Fortinet customers and internal audiences. Technical documentation is published to the Fortinet Document Library at https : / / docs.fortinet.com / .

You must have a passion for technology, especially GenAI. You are detail‑oriented with stamina for highly technical content and enjoy working with others to contribute to large documentation sets. You have experience using internal AI and LLMs combined with experience using in‑development products to research changes and produce technical documentation.

The successful candidate will work closely with Product Managers, Developers, QA, writers, and others to understand new features, use cases, and customer scenarios to :

• Own and publish new feature guides, administration guides, reference materials, and use‑case scenarios for new software releases
• Update and automate the release notes process for products
• Receive and address feedback with the goal of filling content gaps and continually improving content
• Use internal AI and LLM to speed the writing process and optimize quality
• Develop tools with AI’s assistance to automate repetitive tasks
• Apply a data‑driven approach to analyzing knowledge gaps using data analytics and AI assistance
• Train LLMs with product knowledge to answer customer questions on product concepts and configurations
• Contribute to modernizing the authoring and publishing process using scripting and automation

We are looking for :

The Canada base salary range for this full‑time position is expected to be between $61,000 - $82,000 annually. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Why Join Us

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and includes 100% company‑paid medical, dental, and vision coverage, a Health Spending Account, a Personal Spending Account, and more. We offer competitive Paid Time Off, flexible leave policies, an Employee & Family Assistance Plan, critical illness, disability, and life insurance, a Group Registered Retirement Savings Plan with a company match, and participation in the Fortinet equity program. We encourage candidates from all backgrounds and identities to apply.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Marketing, Public Relations, and Writing / Editing

Industries

Computer and Network Security

Equal Opportunity Employer

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com. Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military / veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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