Concierge Jobs in Toronto, ON

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.
The Amazon Business Canada team is looking for a Complex Quoting Manager to own and accelerate our bulk purchasing and complex quoting motion across all Canadian accounts, from enterprise customers to public sector organizations. This is a high-visibility, high-impact individual contributor role based in Toronto, Ontario, embedded within the Canadian Commercial Public Sector Strategic (CPS) team and reporting to the Head of Managed Spend & Adoption. You will serve as the primary conduit between Canadian customers, our Sales team, and Amazon's Custom Quoting team—orchestrating complex, high-value bulk purchases that require hands-on coordination, creative sourcing, and execution.
This is a first-of-its-kind role for Canada, designed to establish a scalable, locally-grounded complex quoting capability. You will develop the Canadian bulk purchasing strategy while managing end-to-end execution of complex quoting requests. You will also partner with vendor managers to source products, secure deal funding, negotiate volume-based custom pricing, and develop discount matrices for strategic accounts.
The ideal candidate is a customer-obsessed operator with strong commercial instincts and organizational rigor. You have experience navigating complex buying requirements—guaranteed inventory, multi-address shipping, custom pricing—and are comfortable influencing internal stakeholders without direct authority. You bring a bias for action, a high standard for quality, and the judgment to balance customer needs with Amazon's business objectives.


Key job responsibilities
• Develop and own the Canadian bulk purchasing strategy, establishing the frameworks, prioritization criteria, and operating model to scale complex quoting across Canada.
• Own the end-to-end bulk purchasing and complex quoting process for Canada—from intake and qualification through product identification, pricing negotiation, inventory securing, and delivery logistics planning —ensuring high-quality execution and a seamless customer experience.
• Build and maintain a trusted handoff model within the Canadian CPS team—enabling seamless transfer of bulk purchasing requests from CPS representatives with confidence in execution quality and customer experience.
• Serve as the primary liaison between the Canadian Sales team, Amazon's Custom Quoting team, US Quoting Concierge Team, and SJO teams—managing complex requirements including guaranteed inventory, multi-address shipping, and seasonal or hard-to-source products.
• Maintain strong alignment with US Quoting Concierge and SJO teams for scalable transactional execution, while applying Canadian market expertise to strategic opportunities requiring local knowledge and direct customer relationships.
• Expand into Managed Spend activities: partner with vendor managers to source products, secure product-level (ASIN) deal funding, negotiate volume-based custom pricing, and develop discount matrices for strategic enterprise and public sector accounts.
• Drive program management rigor across the complex quoting function, including developing process automation opportunities through AI and building business cases to enable new products and features—including the Custom Quoting Engine—for the Canadian market.
• Track, analyze, and report on bulk purchasing pipeline, conversion rates, and closed business outcomes—using data to refine prioritization criteria, improve win rates, and inform the broader Managed Spend strategy.
• Act as the Voice of Customer for Canadian market needs and gaps—advocating to Product, Tech, Supplier Operations, and Category Management teams, often via writing, to continuously improve the Canadian catalog, quoting experience, and product roadmap.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 5+ years of B2B sales experience
- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals
- 2+ years of exceeding quota and key performance metrics experience
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience with sales CRM tools such as Salesforce or similar software

PREFERRED QUALIFICATIONS

- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
- Experience with vendor negotiations, pricing and promotion or inventory management
- Experience in indirect procurement or bulk purchasing operations within enterprise or public sector environments
- Familiarity with Amazon Business products, features, and equivalent custom quoting platforms
- Knowledge of Canadian enterprise and public sector procurement processes, including federal and provincial purchasing frameworks
- Experience working cross-functionally with vendor management, supply chain, or category management teams

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