Concierge Jobs in Surrey, BC

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada's Best Employers for Recent Graduates for 2024, Destination Toyota Burnaby is looking for an Assistant Sales Manager who is looking to take the next step with their career! This is an excellent opportunity for a highly adaptable person looking for a multifaceted and fast-paced environment within a growing automotive company.

What we can provide for you:

• Competitive compensation rates!
• Group health benefits program: extended dental & health, vision care, massage therapy, etc.
• Comprehensive training and professional development program.
• An environment that is friendly, respectful, collaborative and ultimately supports your success.
• Career advancement opportunities!

What You'll Be Doing:

• Provide a concierge approach to the guest purchasing experience – warm, inviting, engaged.
• Lead daily, weekly, monthly training efforts for Guest Advisors
• Present purchase options to guests.
• Monitor and manage all Guest Advisor lead pipelines using Dealer Socket CRM tools.
• Perform daily manager follow-up phone calls.
• Drive traffic into the dealership by scheduling appointments with in-house Guest Advisors.
• Promote new business and contribute to company's customer base and referral network.
• Maintain focus on the customer experience and actively pursue high CXI results.
• Develop expert knowledge of our products and accessories.
• Full training will be provided.

What we need from you:

• Previous automotive experience required.
• Previous client support experience is required.
• Demonstrated aptitude for building client relationships and creating business opportunities.
• Passion for customer service. You enjoy talking with them, identifying their needs, ensuring a positive customer experience.
• Excellent verbal and written communication skills. English fluency is required, ability to speak 2nd language (Mandarin/Cantonese) is an asset.
• Driven to succeed, self-starter, with a strong work ethic.
• Coachable and open to continuous learning and development.
• Effective negotiator and possess a great deal of professionalism.
• Strong computer skills (including MS Office suite proficiency).
• Valid VSA License preferred but not mandatory.
• Valid BC Driver's License, with a clean driver's abstract

If this sounds like you submit your resume to our human resources team today.

Destination Auto Group is an equal opportunity employer.