Communications coordinator • markham on
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Coordinates the timely movement of products to meet contractual commitments and client needs. Update systems and carrier tracking to internal/external stakeholders, customs coordination, confirmations and related activities for the movement of products. Daily activities include file creation, in-transit report submission, disbursements and usage, Min and Max report etc.
Manage priorities to meet shipping volumes
Ensure that customer orders are delivered on time and in full as per service level agreements.
Provide shipping department with schedules and documentation for next day loading.
Verify completion of applicable delivery documentation.
Confirm deliveries have been made and resolve discrepancies.
Act as liaison between logistics and program management.
Communicate daily with carriers, freight forwarders and clients in coordinating pick-up and delivery of shipments when required.
Coordinate the activities of product flow from receiving warehouse, assembly, and shipping on a timely and accurate basis. Report on issues, gaps and taking corrective action where required.
Comply with the organizations environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards.
Prepare reports, metrics and analysis with the use of functions on MS Office (Word, Excel, Access and Outlook), Oracle NetSuite and ServiceNOW for distribution within the organization
File maintenance, including but not limited to, invoices, waybills, international shipment, storage, daily shipment, inventory and monthly shipping lists.
Expedites, traces and obtains verification of shipment delivery, audits inbound and outbound freight bills, files carrier damage claims and updates carrier contract information
Perform any other duties as required.
Completion of college degree/diploma in Logistics or Distribution and assets.
Experience in logistics, service operations, or supply chain coordination (preferred 1–3+ years).
Strong knowledge of Logistics and transportation.
Experience in ServiceNow and/or other ERP systems (e.g., Oracle NetSuite preferred).
Have strong attention to detail and the ability to prioritize and organize work.
Experience in customer service management is an asset.
Proficient with Microsoft Office
