Client manager Jobs in Hamilton, ON

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

• Bachelor’s degree in sciences, mathematics, statistics, or related field such as business, finance, economics, or equivalent.
• 10+ years of experience in any of Financial Services, Consulting, or Analytics across other industries.
• Experience with Credit Risk Strategy/Modeling or Insurance Underwriting is preferred.
• Can drive results through cross-functional team support.
• Must have proven ability to interact and mediate with all levels of organization, from most junior to most senior, from all aspects of business including technical and operational.
• Excellent communication skills (oral & written) with ability to communicate complex concepts and solutions successfully to all levels of management and technical expertise.
• Quick thinker, unconventional problem-solving capabilities.

Impact You'll Make:

The Director, Client Strategy & Growth Enablement will act as one of the leaders of the Credit Risk Solutions team, responsible for driving engagement with our top clients, enabling R&D and Thought Leadership, and helping ideate on new Product opportunities. Reporting into the Sr. Director of Credit Risk Solutions, the leader in this dynamic role will utilize their analytics and credit-risk background to craft compelling narratives for executive client meetings, while also helping shape TransUnion’s strategy at the client and industry level.

In addition, this leader will dive into complex datasets to uncover actionable insights that elevate client performance and strengthen TransUnion’s product value proposition. They will translate those insights into clear business cases for clients that drive greater adoption and penetration of our solutions across priority portfolios. This role will also serve as a visible ambassador of TransUnion’s Credit Risk Solutions team - delivering compelling presentations at conferences, industry forums, and client sessions to showcase our capabilities, market perspectives, and innovation roadmap.

This leader will also play a key role in shaping how TransUnion brings its solutions to market by developing compelling GTM materials that clearly articulate value, differentiation, and measurable impact for clients. They will partner closely with their Product colleagues, Data Science, and Sales teams to conduct R&D that informs new product ideation and validates emerging concepts. Additionally, they will serve as an essential conduit for Voice of Customer insights—capturing client needs, pain points, and market signals to guide product enhancements and influence roadmap decisions.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location (Downtown Toronto or Burlington) for a minimum of two days a week. This role also entails in-person meetings with clients and occasional travel for client events and conferences.

Key Responsibilities:

• Leading strategic discussions with clients where TransUnion senior leadership involvement is required.
• Collaborating with the TransUnion Canada SLT to plan priority client engagements and oversee development of executive‑level presentations.
• Proactively partnering with key clients and supporting the Sales team to identify and advance business and revenue opportunities.
• Providing thought leadership supported by strong analytical rigor.
• Leading proposal development by translating client requirements into consultative, value‑driven solution recommendations.
• Representing TransUnion Canada as an industry expert in executive presentations, client forums, and conferences.
• Conducting advanced analysis to inform product innovation and enhancement.
• Supporting in a chief‑of‑staff capacity (10–15%).

The expected pay range for this position is $191,000 - $287,000 annually. The pay information provided for this position reflects a reasonable estimate of the range of expected compensation for this job. At TransUnion, actual compensation is based on careful consideration of many factors such as (but not limited to) an individual’s education, training, work experience, job related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. In addition, variable compensation is based on applicable company guidance and plan documents as well as performance.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

This job posting is for an existing vacancy. The opening is the result of a newly created position.

TransUnion's Internal Job Title:

Director, Solutions Consulting