Client manager Jobs in Hamilton, ON

Job Type: Permanent
Work Model: Hybrid
Reference code: 132171
Primary Location: Burlington, ON
All Available Locations: Burlington, ON; Kitchener, ON; Toronto, ON

Our Purpose

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By living our Purpose, we will make an impact that matters.

• Build your leadership skills at Deloitte University.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness

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Are you looking for a new position in a fast growing and challenging environment? Are you a professional interested in combining tax solutions with innovative technology? Look at the opportunity below.

What will your typical day look like?

As a Manager/Senior Manager in Indirect Tax Recovery, you will be involved in planning, leading and delivering indirect tax recovery engagements for a diverse client base. You will play a key role in managing client relationships, leading engagement teams, and advising clients on complex indirect tax matters.

Working closely with our Indirect Tax Recovery team, you will provide end to end recovery services by identifying and securing unclaimed refunds related to GST/HST/QST, provincial retail sales taxes, and other indirect taxes. In doing so, you will also consider broader advisory implications and opportunities to enhance overall tax efficiency for our clients.

You will be actively involved in addressing complex technical issues, including conducting in depth research and preparing technical memoranda, detailed analyses, spreadsheets, reports, and client correspondence on sophisticated indirect tax matters. Your work will support both recovery opportunities and strategic advisory initiatives.

As part of a collaborative team of forward thinking professionals with deep consulting and industry experience, you will help clients generate meaningful cash savings and resolve complex GST/HST issues, from initial strategy through execution.

A core aspect of your role will be building and maintaining strong, long term client relationships. You will be viewed as a trusted advisor, proactively supporting clients with their indirect tax needs and delivering practical, high quality solutions.

Key responsibilities include leading client engagements, managing and mentoring team members, coordinating deliverables, and ensuring technical excellence and client satisfaction across all aspects of indirect tax recovery services. You will also be expected to coach and mentor team members, fostering a culture of excellence and continuous learning while adopting the firm’s apprenticeship training model.

About the team

Currently we are seeking a Manager/Senior Manager for our Indirect Tax Recovery group. Our Indirect Tax team helps clients navigate complex tax environments, optimize compliance, and implement innovative strategies. We work with many large Canadian organizations to deliver solutions that drive efficiency and transparency.

A career in Indirect Tax will offer you the opportunity to work in a fast growing and challenging environment with like-minded people who are eminent in their respective technical field. You will develop solutions through debate and discussion, in our teams and with clients. You will continue your professional development to reinforce and expand your chosen career path with access to world-class learning and development programs.

Enough about us, let’s talk about you

You are someone with:

• Minimum 3-5 years of progressive experience in indirect tax, with a strong focus on the public sector.
• Proven experience managing client engagements and leading project teams.
• Strong knowledge of the GST/HST legislation and public sector.
• Ability to travel to client sites will be required.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• A completed accounting designation (CPA) would be an asset.
• Strong commitment to professional and client service excellence.
• Superior verbal and written communication skills.

Total Rewards

The salary range for this position at Manager level is $84,000 - $140,000 and at Senior Manager level is $116,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

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We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.