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Client manager Jobs in Toronto, ON

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Client manager • toronto on

Last updated: 5 days ago

Client Support Manager

CMiCToronto, Ontario, Canada
Full-time

Support department, you will be the first point of contact to serve assigned clients’ technical support needs.You shall act as the liaison between the clients and the internal teams (programmers, m...Show more

Technical Account Manager (Enterprise Client)

CDWToronto, ON, CA
Full-time
Quick Apply

At CDW, we make it happen, together.Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.It’s why we’re coworkers, not just employees.Coworkers wh...Show more

Private Client Account Manager – Personal Lines Insurance

Hello World RecruitmentToronto, ON, CA
Full-time +1

Private Client Account Manager – Personal Lines Insurance.At Hello World Recruitment, we specialize in identifying and offering top-tier.We currently have an exciting opportunity for a.Private Clie...Show more

Client Services Manager, Life Sciences

Odaia Intelligence Inc.Toronto, ON, CA
Full-time +1
Quick Apply

Client Services Manager, Life Sciences Full-Time / Permanent ABOUT ODAIA ODAIA noun o·da·ia | \ 'oh-day-yeah \ An Ancient Greek word referring to “tools of the trade.To learn more visit odaia.ODAIA...Show more

Sr. Technical Project Manager - Client Service Delivery

DataVisorToronto, ON, CA
Remote
Full-time
Quick Apply

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in industry.With an open SaaS platform that supports easy consolidation and enr...Show more

Client Success Manager

VALDToronto, Ontario, Canada
Full-time

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?.If you have experience working in a clinical ...Show more

Client Support Manager

CMiCToronto, ON, CA
Full-time
Quick Apply

Support department, you will be the first point of contact to serve assigned clients’ technical support needs.You shall act as the liaison between the clients and the internal teams (programmers, m...Show more

Senior Manager Client Insights

0000050007 Royal Bank of CanadaTORONTO, Ontario, Canada
Full-time

In the role of the Senior Manager, Client Insights you will collaborate with a team of highly specialized subject matter experts to unlock the value of enterprise data to surface client insights en...Show more

Client Advisor

James Perse Los AngelesToronto, ON, CA
Full-time
Quick Apply

WE ARE CURRENTLY HIRING A FULL TIME CLIENT ADVISOR FOR OUR ROSEDALE LOCATION OBJECTIVE OF THE POSITION The Client Advisor is responsible for achieving all objectives set forth by the company.They a...Show more

Senior Manager, Client Operations & Support

Berkeley Payment Solutions Inc.Toronto, ON, ca
Full-time

Senior Manager, Client Operations & Support.Berkeley Executives, Technology & Product Team, Revenue Team, Finance Team, Client Success Team (of which you are apart of) .Senior Manager, Client Opera...Show more

Client Success Manager - Fully Remote

Impact Clientstoronto, ON, CA
Remote
Full-time
Quick Apply

Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap?.We're growing fast and we need driven people who want to grow wit...Show more

Client Success Operations Manager (Hybrid - Toronto)

ClearGovToronto, ON, CA
Full-time
Quick Apply

About ClearGov Our mission is to create easy-to-use software to help local governments plan, budget and report better.ClearGov is a rapidly growing SaaS company that offers a complete planning, bud...Show more

Client Service Manager

ADPBloor Street West, Etobicoke, ON, CA M8X 2X
Full-time +1

ADP is hiring a Client Service Manager.Are you looking to grow your careerin an agile, dynamic environment with plenty of opportunities to progress?.Well, this may be the role for you.ADP's excepti...Show more

Senior Manager Client Insights

Royal Bank of Canada>TORONTO, Canada
Full-time

In the role of the Senior Manager, Client Insights you will collaborate with a team of highly specialized subject matter experts to unlock the value of enterprise data to surface client insights en...Show more

Business Development Manager, Private Client Advice

Meloche Monnex Inc.Ontario,Toronto, Wellington Street West Insurance,TD Tower,TD Centre
Full-time

This role is responsible for building and managing a strong pipeline of high-net-worth client opportunities through internal and external partnerships.The focus is on relationship development and p...Show more

Senior Project Manager – Digital Migration (Client Rollout)

Recrute ActionToronto, ON, ca
Full-time

Senior Project Manager – Digital Migration (Client Rollout).A great opportunity in the insurance industry to lead a large digital rollout impacting thousands of clients.Play a key role in planning,...Show more

Senior Manager, Client Protection

ScotiabankToronto, ON, CA
Full-time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Senior Manager, Client Protection acts as an external representative of the Cybersecurity t...Show more

Client Solutions Manager, Commercial Real Estate

GallagherToronto, Canada
Full-time

Our Commercial Mid-Market team in the GTA is growing! We're looking for a Client Solutions Manager to join our Real Estate team.As the Client Solutions Manager, reporting to the Director of Client ...Show more

Client Success Manager (Toronto-based - Remote)

From Day One, Inc.Toronto, ON, CA
Remote
Full-time
Quick Apply

The business landscape is changing fast.Since our beginning in 2018, we’ve reached over 150,000 attendees, hosted over a thousand speakers, and produced conferences in more than 20 major U.We take ...Show more

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Client Support Manager

Client Support Manager

CMiCToronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Overview:

As a CMiC "Client Support Manager" within our Support department, you will be the first point of contact to serve assigned clients’ technical support needs. You shall act as the liaison between the clients and the internal teams (programmers, managers, etc.) to ensure the timely and successful delivery of solutions according to customers’ needs. Since no two problems are the same, we are looking for someone that can tailor a unique solution to suit client requirements while ensuring a quality client experience that is delivered promptly and transparently.

Key Responsibilities:

  • Manage day-to-day critical issues and share progress on issue resolution with both clients and internal support members.
  • Coordinate and participate on regular scheduled conference calls with clients. This includes:
  • Providing updates on outstanding issues.
  • Identify and prioritize key issues.
  • Discuss and coordinate upgrade and patch paths as well as any new product inquiries.
  • Coordinate support team efforts when ranking client priorities.
  • Regularly review client comments on ticket/issue notes.
  • Participate in weekly meetings with Product Leads to review client issues and priorities.
  • Maintain business partner and contact information. Assist in the creation and maintenance of internal customer service portal access for users.
  • Observe issues on the ticketing system while escalating and coordinating outstanding key support issues promptly.
  • Build and maintain strong and long-lasting business relationships.

Important Information:

  • The overall hiring salary range for this position is $45,000 to $55,000 annually.
  • This position is for an existing vacancy
  • We do not use AI to screen, assess, or select applicants

Requirements

  • Canadian Bachelor's degree from a recognized college or university is mandatory, preferred fields of study include Business, Commerce, or Computer Science
  • Knowledge of case ticketing system.
  • Ability to troubleshoot and resolve conflicts.
  • Solid ability to facilitate written and verbal communication between team members, Product Groups and clients.
  • Exceptional analytical and problem-solving skills.
  • Ability to grasp new concepts and learn quickly.
  • Extremely detail oriented with the ability to manage and prioritize work flow.
  • Good organizational and time management skills.
  • Proactive with the ability to meet tight deadlines and operate in a high-paced environment.
  • Team-player, strong work ethic and a positive attitude.
  • Previous industry experience with Construction, Tech Support or Customer Service exposure is an asset.
  • Professional Services and/or Information Technology is preferred

NOTE: Please note that this is not a position within Sales capacity and that core responsibilities include client support initiatives.

Benefits

  • Competitive benefits Package (including Health & Dental benefits)
  • Paid vacation and personal days
  • Townhall meetings where all employees are encouraged to participate in open discussions
  • Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
  • Outdoor lunch space, including picnic tables
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more)
  • Health and Wellness focus including virtual yoga classes and wellness webinars
  • RRSP Matching Program after 2 years of employment
  • Experience in a rapidly growing, socially responsible corporation