Client manager Jobs in Surrey, BC
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Client manager • surrey bc
Last updated: 2 days ago
The Client Services Manager / Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or compl...Show moreLast updated: 30+ days ago
A leading Canadian general contractor has been selected to deliver a high-volume, multi-site construction program for a.Fortune 100 grocery and retail brand.
Project Managers to oversee full-cycle d...Show moreLast updated: 30+ days ago
We offer more than a job, we offer a career!.We support our employees to shape their career by encouraging continuing education and investing in training and development.
We put our employees at the...Show moreLast updated: 30+ days ago
Responsible for providing leadership direction and training to Sample Management personnel supporting sample receipt preparation handling storage and internal distribution within an ISO 17025-accre...Show moreLast updated: 21 days ago)
We are a dynamic and fast-paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needs of our home building clients and industry...Show moreLast updated: 30+ days ago
We need talented passionate professionals who are dedicated to doing whats right for our clients.At CIBC we embrace your strengths and your ambitions so you are empowered at work.Our team members h...Show moreLast updated: 10 days ago
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Direct and control daily operations.
Plan and organize daily operations.Establish or implement polic...Show moreLast updated: 13 days ago
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
Specifically, you help clients with their everyday banking, ...Show moreLast updated: 30+ days ago
We are a dynamic and fast paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needsinour home building clients and industry.W...Show moreLast updated: 5 days ago
HearingLife Canada and National Affiliated Partners is the largest provider of hearing healthcare service in Canada.Working in unison with the National Campaign for Better Hearings awareness campai...Show moreLast updated: 30+ days ago
Burnaby British Columbia Canada.This role is eligible for commission based earnings.TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities...Show moreLast updated: 6 days ago
Tribe Management is part of the Tribe Property Technologies family.We are the sixth largest strata / condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria,...Show moreLast updated: 30+ days ago
The BC Family Maintenance Agency (BCFMA) is responsible for the client-centric administration of child and spousal maintenance services for British Columbians, offering supports that strengthen fam...Show moreLast updated: 2 days ago
Pitcher & Doyle is seeking an experienced Client Care Representative to support our underwriting team, reporting to the Director, Underwriting.
This role is ideal for a customer-focused professional...Show moreLast updated: 7 days ago
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction.
Specifically, you help clients with their everyday banking, ...Show moreLast updated: 30+ days ago
Tribe Management is part of the Tribe Property Technologies family.We are the sixth largest strata / condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria,...Show moreLast updated: 30+ days ago
This position is responsible for ensuring exceptional client satisfaction, operational efficiency, and employee performance across multiple sites.
The Client Services Manager will oversee scheduling...Show moreLast updated: 25 days ago
Job Advertisement – Client & Warranty Services Technician.Founded just outside of Vancouver, Canada in 1979, Regency Fireplace Products has grown to be a world leader in the design, manuf...Show moreLast updated: 5 days ago
HUB International is continuously GROWING and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!.
We offer stability career development opportunities and a strong teamw...Show moreLast updated: 27 days ago
Client Services Manager or Director
Targeted TalentDelta, BC, CanadaFull-time
Project Manager - National Client
MatchBox Consulting GroupSurrey, British ColumbiaPermanent
Client Service Manager - Surety Bonding
BFL CanadaLangley, BC, CAFull-time
Supervisor, Client Service
SGSBurnaby, British Columbia, CanadaFull-time
Client Development Specialist
019986 Hub International Canada West ULC (Canada West)Langley, BCFull-time
Manager, Client Advice I
Canadian Imperial Bank of CommerceBurnaby, British Columbia, CanadaFull-time
client success manager
Push Fitness Club Corp.Surrey, BC, CAPermanent
Client Advisor
0000050007 Royal Bank of CanadaLANGLEY, British Columbia, CanadaPart-time
Client Relationship Specialist
019986 Progressive Home Warranty Ltd.Langley, BCFull-time
Client Service Administrator Langley, BC.
HearingLife CanadaLangley, British Columbia, CanadaFull-time
PIA Client Service Associate
TD BankBurnaby, British Columbia, CanadaFull-time
Controller - Client Accounting
Tribe Management incDelta, BC, CanadaFull-time
Manager, Client and Case Management Services
Family Maintenance Enforcement ProgramBurnaby BCFull-time +1
- Promoted
Client Care Representative
Pitcher & DoyleLangley, BC, CanadaFull-time
Client Advisor
Royal Bank of Canada>LANGLEY, CanadaPart-time
Controller - Client Accounting
Tribe ManagementDelta, BC, CanadaFull-time
Client Services Manager - Security Services
SecuriguardBurnaby, BC, CanadaFull-time
Client & Warranty Services Administrator
Regency Fireplace ProductsDelta, BC, CanadaFull-time
Client Service Representative, Employee Benefits
Hub International InsuranceBurnaby, British Columbia, CanadaFull-time +1
- Gatineau, QC (from $ 126,199 to $ 207,252 year)
- Whitby, ON (from $ 93,750 to $ 194,609 year)
- Calgary, AB (from $ 81,779 to $ 194,310 year)
- Surrey, BC (from $ 89,798 to $ 183,438 year)
- Delta, BC (from $ 165,603 to $ 183,216 year)
- Lacombe, AB (from $ 131,496 to $ 182,256 year)
- Saint John, NB (from $ 73,119 to $ 181,752 year)
- Mississauga, ON (from $ 66,875 to $ 180,384 year)
- Burlington, ON (from $ 50,000 to $ 180,344 year)
- Pointe-Claire, QC (from $ 176,927 to $ 180,050 year)
Client Services Manager or Director
Targeted TalentDelta, BC, Canada30+ days ago
Job type
- Full-time
Job descriptionBachelor's degree in business, technology or similar At least five years of client service experience required. At least two years of experience in a supervisory role preferred. At least two years of experience in customer service or customer success in the manufacturing industry Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management / delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems Experience in the Food & Beverage or Consumer Packaged Goods domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools Excellent management and supervisory skills. Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour. Ability to coach and mentor client service representatives.
Job Description
Job Description
Job Summary :
The Client Services Manager / Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Duties / Responsibilities :
- Help build the infrastructure and standard operating procedures for the department
- Help create company guidelines particularly related to quality of service
- Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
- Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
- Hire entry-level client service employees.
- Train new employees in the company's customer service policies, procedures, and best practices.
- Organize and oversee the schedules and work of the department.
- Conduct performance evaluations that are timely and constructive.
- Handle discipline and termination of employees as needed and in accordance with company policy.
- Monitor or review calls or other correspondence between representatives and customers.
- Ensure that representatives are informed about changes to company products and services.
- Collect data and prepares reports on customer complaints and inquiries.
- Prepare monthly reports summarizing the assigned client service team's performance.
- Assist with budget preparation for the Client Service department.
- Perform other related duties as assigned.
Required Skills / Abilities :