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Client coordinator Jobs in Delta, BC

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Client coordinator • delta bc

Last updated: 23 hours ago
  • Promoted
Client Services Lead

Client Services Lead

Targeted TalentSurrey, BC, Canada
Full-time
The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.Help b...Show moreLast updated: 30+ days ago
  • Promoted
Client Service Representative

Client Service Representative

LMG Inc.Richmond, BC, Canada
Full-time
We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is locate...Show moreLast updated: 30+ days ago
Assoc., Expérience client

Assoc., Expérience client

TDSurrey, Metro Vancouver Regional District, CA
Full-time
Travaillez à la création d’une expérience client exceptionnelle à chaque interaction, contribuant ainsi à l’amélioration continue de l’expérience globale du point de vente.Vous effectuez une large ...Show moreLast updated: 30+ days ago
  • Promoted
Marketing Coordinator

Marketing Coordinator

Nissan INFINITI RichmondRichmond, BC, Canada
Full-time
We’re Hiring! Marketing Coordinator – Richmond & Langley Locations.Are you creative, organized, and passionate about bringing ideas to life?. Applewood Auto Group is looking for two....Show moreLast updated: 30+ days ago
Care Coordinator Home Health

Care Coordinator Home Health

Qualicare Homecare, BCSurrey, Metro Vancouver Regional District, CA
Full-time
PPE provided (Personal protective equipment).Making a difference in the lives of those dealing with medical illnesses and age-related complications. Free education and training with QPath Career Pat...Show moreLast updated: 30+ days ago
Service Project Coordinator – Client Focus, Travel-Ready

Service Project Coordinator – Client Focus, Travel-Ready

FPS Food Process Solutions CorporationRichmond, Metro Vancouver Regional District, CA
Full-time
A leading food processing solutions company based in Metro Vancouver is seeking a Service Coordinator to manage after-market service projects. The role requires a Bachelor's degree and strong projec...Show moreLast updated: 3 days ago
Service Coordinator - Technical

Service Coordinator - Technical

Randstad CanadaSurrey, British Columbia, CA
Permanent
Quick Apply
Our client is seeking a dynamic and customer-focused Service Coordinator to join their team.In this role, you will be responsible for managing daily customer service needs, efficiently scheduling a...Show moreLast updated: 30+ days ago
Care Coordinator Home Health

Care Coordinator Home Health

QualicareSurrey, Metro Vancouver Regional District, CA
Full-time
PPE provided (Personal protective equipment).Making a difference in the lives of those dealing with medical illnesses and age‑related complications. Free education and training with QPath Career Pat...Show moreLast updated: 30+ days ago
New Client Onboarding Coordinator

New Client Onboarding Coordinator

Henry Schein One groupSurrey, Metro Vancouver Regional District, CA
Full-time
HSOne) is the global leader in dental management, analytics, communication and marketing software.We deliver innovative dental software and services, combined with expert business coaching, to help...Show moreLast updated: 23 days ago
New Client Onboarding Coordinator

New Client Onboarding Coordinator

Henry Schein One UKSurrey, Metro Vancouver Regional District, CA
Full-time
New Client Onboarding Coordinator.Get AI-powered advice on this job and more exclusive features.HSOne) is the global leader in dental management, analytics, communication and marketing software.We ...Show moreLast updated: 23 days ago
Client Care Supervisor

Client Care Supervisor

Home Instead - Richmond, North Delta, and SurreyRichmond, Metro Vancouver Regional District, CA
Full-time
Client Care Supervisor – Because You Were Made for Work That Matters.Full-time | Monday – Friday with availability outside of regular office hours. Tired of jobs that don’t matter? Step into one tha...Show moreLast updated: 3 days ago
New Client Onboarding Coordinator

New Client Onboarding Coordinator

Henry Schein OneSurrey, British Columbia, CA
Full-time
Quick Apply
We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their ...Show moreLast updated: 28 days ago
On-Site Events & Client Insights Marketing Coordinator

On-Site Events & Client Insights Marketing Coordinator

Government of CanadaRichmond, Metro Vancouver Regional District, CA
Full-time
A public institution in Metro Vancouver is seeking candidates for a role involving the organization of conferences and meetings. The ideal applicant should have a Bachelor's degree and 2 to 3 years ...Show moreLast updated: 23 hours ago
Assoc., Expérience client

Assoc., Expérience client

TD BankRichmond, Metro Vancouver Regional District, CA
Full-time
Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témo...Show moreLast updated: 30+ days ago
  • Promoted
Client Service Coordinator

Client Service Coordinator

MonarkSurrey, BC, Canada
Full-time +1
At Group Medical, we are committed to helping great ideas reach their fullest potential.Our diverse team delivers innovative solutions across both emerging and established business sectors, with a ...Show moreLast updated: 30+ days ago
Client Care Coordinator (RN / RPN)

Client Care Coordinator (RN / RPN)

Fraser Health AuthorityNew Westminster, BC, CA
Full-time
Client Care Coordinator (RN / RPN).Temp Full Time Client Care Coordinator (RN / RPN).This position offers a competitive compensation and benefit package, including comprehensive health benefits coverag...Show moreLast updated: 30+ days ago
Client Care Coordinator (RN / RPN)

Client Care Coordinator (RN / RPN)

Fraser HealthNew Westminster, BC, CA
Full-time
The salary range for this position is CAD $49.Temp Full Time Client Care Coordinator (RN / RPN).We invite you to apply today and find out why employees recommend Fraser Health to their friends as an ...Show moreLast updated: 30+ days ago
Client Associate

Client Associate

CIBCSurrey, Metro Vancouver Regional District, CA
Temporary
As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through dedicated relationship management, trusted investment advice and exceptional cl...Show moreLast updated: 3 days ago
Client Associate

Client Associate

Canadian Imperial Bank of CommerceSurrey, Metro Vancouver Regional District, CA
Temporary
We’re building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strength...Show moreLast updated: 3 days ago
People also ask
Client Services Lead

Client Services Lead

Targeted TalentSurrey, BC, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Summary :

The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties / Responsibilities :

  • Help build the infrastructure and standard operating procedures for the department
  • Help create company guidelines particularly related to quality of service
  • Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
  • Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
  • Hire entry-level customer success employees.
  • Train new employees in the company's customer service policies, procedures, and best practices.
  • Organize and oversee the schedules and work of the department.
  • Conduct performance evaluations that are timely and constructive.
  • Handle discipline and termination of employees as needed and in accordance with company policy.
  • Monitor or review calls or other correspondence between representatives and customers.
  • Ensure that representatives are informed about changes to company products and services.
  • Collect data and prepares reports on customer complaints and inquiries.
  • Prepare monthly reports summarizing the assigned customer success teams performance.
  • Assist with budget preparation for the Customer Success department.
  • Perform other related duties as assigned.

Required Skills / Abilities :

  • Bachelor's degree in business, technology or similar
  • At least five years of customer success experience required.
  • At least two years of experience in a supervisory role preferred.
  • At least two years of experience in customer service or customer success in the manufacturing industry
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management / delivery methods and tools
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems
  • Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools
  • Excellent management and supervisory skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
  • Ability to coach and mentor customer success representatives.