Client Care Advisor

Client Care Advisor – Because You Were Made for Work That Matters
Job Type: Full-time | Monday–Friday with availability outside of regular office hours.
Potential for a schedule from Tuesday-Saturday
Experience: 3+ years in home care, healthcare, or senior services

Tired of jobs that don’t matter? Step into one that does.

It’s purpose-driven, people-powered work.
It's showing up for seniors and families when they need someone to rely on.
It's tough, fast-paced, deeply human—and incredibly rewarding.
We’re Winjack Senior Services Inc., and we provide compassionate, relationship-based home care to seniors in Richmond, North Delta, and Surrey.
Our head office is in Richmond, but our impact reaches far beyond it.

We’re looking for a confident, outgoing Client Care Advisor who’s not afraid to lead, coach, coordinate, and jump into the field themselves.
If you’re the type of person who thrives on challenge, takes initiative, and truly cares about people—this could be your perfect fit.

What We Offer

• Extended health and dental benefits
• Competitive salary + bonuses
• Paid time off and a team that actually encourages using it
• Growth and leadership opportunities—we promote from within
• A workplace culture that’s built on compassion, accountability, and laughter
• Use of a company vehicle and or a mileage allowance

What You’ll Do – Big Picture

• Be the bridge between families, caregivers, and clients—making sure everyone gets the support they need
• Create thoughtful, personalized care plans that reflect each senior’s unique story
• Match the right caregivers with the right clients, and back them up when things get tough
• Roll up your sleeves and provide direct care when needed—because leadership isn’t just behind a desk
• Be the go-to for quality checks, crisis-solving, family updates, and team coaching
• Represent our company with heart and confidence when you recommend services and sign new clients
• Help us grow—with new service offerings, stronger community connections, and team development

This Role is For You If You’re...

• Outgoing, confident, and calm under pressure
• The kind of leader who builds trust fast and follows through every time
• Someone who wants to be hands-on, not stuck behind the scenes
• Comfortable navigating care challenges, coordinating schedules, and coaching teams
• Genuinely moved by the chance to improve someone’s life—and not afraid of the hard stuff that comes with it
• Knows how to juggle competing priorities with ease
• Tech-savvy and confident using digital tools, including scheduling and client care systems
• A builder of strong relationships and communicates with clarity, empathy, and confidence
• Poised to act with integrity and sound judgment—trusted to make fair, professional decisions
• The type who thinks ahead and gets things done—daily, monthly, and long-term priorities stay on track

Qualifications

• 3+ years of home care, healthcare, or senior services experience (leadership experience preferred)
• Education in nursing, social work, healthcare, gerontology or related field is a plus
• RN, LPN or HCA credentials are an asset
• Valid driver’s license, reliable vehicle for home visits
• Comfortable driving in Richmond, North Delta, and Surrey
• Tech-savvy enough to manage scheduling and documentation platforms
• Physically able to provide personal care, use lifts and conduct in-home visits

What You’ll Love About Working Here

We’re not just building a care company.
We’re building a culture.
One where people show up, support each other, and have fun—even on the hard days. If you want to be part of something meaningful and make a difference in your community, apply today.

Winjack Senior Services Inc.
is an equal opportunity employer.
Only shortlisted candidates will be contacted.
Thank you for your time!