Case manager • kitchener on
The Insurance Service Associate provides exceptional service by applying a case management approach to client and advisor requests for Individual Traditional, Universal Life and Health products.The... Show more
In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbi... Show more
Embark on a rewarding career with Sobeys Inc.Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Our family of 128,000 employees and franc... Show more
Are you looking for a job that fits? Want to join a supportive team? Kieswetter Mazda is looking for a F&I Manager / Business Manager to welcome to our family!.We are seeking a motivated F&... Show more
This is a Hybrid Position in our Waterloo location.Make a Meaningful Impact on Health and Recovery.Are you a healthcare professional or business graduate with a passion for helping others navigate ... Show more
Our Public Accounting client in the Kitchener is on the lookout for a driven and detail-oriented.If you're someone who thrives in a fast-paced environment, enjoys working with numbers, and wan... Show more
Are you an experienced Project Manager with a passion for leading transformative projects?.We are seeking a dynamic and results-driven Project Manager to join our Project Management Office in Water... Show more
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees.We provide innovative electrical solutions and... Show more
Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Show more
We are currently seeking a .As a Branch Manager, your principal responsibilities will be to:.Develop and recommend sales strategies, marketing objectives, including sales volume and profit for... Show more
Assistant Manager — Launch Your Career Beyond Retail.Full-Time | Day Shifts Only | Paid Training | Career Growth Opportunities.Ready to step out of a standard retail job and into a career with real... Show more
Our Company is built on employee mutual commitment and respect, enthusiasm and progress.Teledyne Digital Imaging is a subsidiary of Teledyne Technologies Inc.CMOS and CCD image sensors and modular ... Show more
Reporting into the Regional Manager, the .They will respond effectively to quality and productivity and health and safety requirements.They will see to the planning of operations and collabora... Show more
Monday to Friday 9:00AM – 5:30PM .Paladin Security: Making the World a Safer and Friendlier Place! .Do you have exceptional customer service skills and a passion for leading people? Are you a strat... Show more
TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individ... Show more
The Insurance Service Associate provides exceptional service by applying a case management approach to client and advisor requests for Individual Traditional, Universal Life and Health products.The... Show more
We are seeking an experienced Project Manager to support the Admin Advantage Operations team through a period of significant transformation.The team is undergoing rapid growth, introducing new clie... Show more
BGIS is a leading provider of customized facility management and real estate services.With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation throu... Show more
Heures de travail: 30 to 37 hours per week.College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.Analyze budget to boost and maintain the restaurant's pr... Show more
Job Description
:The Insurance Service Associate provides exceptional service by applying a case management approach to client and advisor requests for Individual Traditional, Universal Life and Health products. The Associate utilizes product and process expertise to handle requests holistically. The Associate also collaborates with their team to ensure cases deliver on time and with good quality.
Main Accountabilities
Daily production of client and advisor cases, managed in priority order
Use the case history to understand what the advisor and client is trying to accomplish
Owns the outcome of the cases assigned
Proactive communication (phone call) with advisors and clients when a request could be mis-interpretative or we’re missing information
Daily/weekly team phone coverage from 8:00 –5:00 to handle calls transferred from the Customer Care Center Build and maintain strong relationships with advisors, clients and internal business partners
Ability to understand, interpret and explain all aspects of Traditional, Universal Life and Health insurance products (past and current), their benefits, and by company (SLF, Met, Prudential and Clarica)
Understand and apply policy provisions and tax regulations correctly
Create CI’s where opportunities for client experience improvement or efficiency in processes are identified and recommend solutions
Competencies
Requirements
Notes/Unique Requirements
