Case manager Jobs in Kitchener, ON

The Role

This position is responsible for underwriting, processing and approving mortgage applications from a variety of sources including Broker, Direct and Third party from all MCAP brands. This role is accountable for full case management of a file and for building solid relationships with referral sources, to ensure volume, asset quality and profitability targets are met.

Reviewing Applications

• Verify information on application and with the Credit Bureau to ensure accuracy.
• Verify information to make sure it meets company guidelines and external lender guidelines/insurer (CMHC, CG & Genworth).
• Contact the broker/client for additional information or clarification in order to decision the deal effectively.

Credit Adjudication

• Adjudicate information presented and address any discrepancies or inconsistencies.
• Verify data viewed to ensure it meets company guidelines.
• Document the deal and write up rationale to support recommendation for approval .
• Condition the deal in accordance with the recommendation for approval.
• Delivers quick and creative mortgage solutions in order to structure files in order to meet company guidelines.

Service Clients

• Respond to questions or concerns from all clients with the intent to build/maintain relationships
• Provide all clients with mortgage options to assist in making an informed decision.
• Maintain an 8 hour turnaround time on applications
• Respond to questions and concerns received from clients via email, fax or portal discussion within 4 hours of receipt to ensure timely and accurate completion of each mortgage transaction.
• Maintain a 24-hour turnaround time for documentation review including the timely and accurate update of all systems.

Communication with Brokers/Clients

• Negotiate applications or marginal deals
• Build the business with the broker/client in order to increase the portfolio and closing percentages

Documentation Verification

• Review all documentation pertaining to adjudication and approval of loan
• Mitigate potential risks identified on documentation
• Clear all conditions and associated system tasks.

Mentor Staff

• Review and educate Document Specialist on the different types fulfillment documentation
• Communicate to manager or corporate program any knowledge or suggestions to aid in the continuous improvement of the business

Check for Understanding

• Maintain acceptable audit results as established annually as part of the Objective setting

Bilingualism in French and English is required for this position to interact, support and/or provide services to French and non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

This position represents an existing vacancy within MCAP.

What You Bring To The Team

• 3-5 years underwriting and documentation experience
• Knowledge of Real estate and covenant assessments, legislation and land title systems in all provinces preferred
• Knowledge of Legislation (. Mortgage Act) regarding risk related mortgage law preferred
• Proficient in Outlook, Word, and Excel
• Ability to negotiate effectively with intermediaries
• Ability to understand financial statements and assess financial viability
• Exceptional oral and written communication skills
• Excellent organizational and time-management skills
• Ability to multi-task in a fast-paced environment
• Strong analytical and problem-solving skills
• Proven ability to foster relationships
• Strong customer service skills.
• Self-driven, motivated with the ability to work independently and in a team environment
• Carries out duties with integrity and takes responsibility for actions.
• University Degree/College Diploma, preferable
• Accredited Mortgage Professional (AMP)
• Completion of Mortgage Agent course to satisfy provincial regulatory requirements
• Completion of internal audit’s credit adjudication process
• Bilingual French and English is a must have