Case manager Jobs in Waterloo, ON

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we are looking for:

The Vendor Manager plays a crucial role in managing spend within key network agreements, ensuring budgets are met, costs are optimized, and vendor support delivers expected financial and operational benefits. This position works closely with Engineering, Operations, Procurement, Finance, and Vendors to maintain alignment with business objectives and performance metrics.

What you’ll do:

• Optimize vendor support contracts by aligning spend with business needs, reviewing contract details, validating inventory, support levels, and licensing requirements while ensuring budgets and operational goals are met.
• Track monthly, quarterly, and annual OPEX and CAPEX expenditures to maintain budget alignment and forecasting accuracy. Identify and manage financial risks while coordinating with Finance to process transactions and renew support contracts.
• Lead recurring review meetings between vendors and Rogers to ensure business needs, KPIs, budgets, and compliance are met within contractual agreements.
• Secure approvals, maintain documentation for leadership reviews, and ensure compliance with contractual agreements and regulatory requirements.
• Cultivate strong partnerships with internal and external stakeholders to drive seamless service delivery and alignment with business objectives.
• Deliver regular performance reports, vendor scorecards, budget documents, and strategic insights to leadership for informed decision-making.

What you bring:

• A background in vendor management, contract management, technology, business, finance, or accounting, with expertise in industry best practices.
• Proven ability to analyze and interpret financial data, network performance metrics, KPIs, and contractual terms.
• Strong communication skills to facilitate discussions, align stakeholders, and build collaborative relationships.
• Highly analytical mindset with the ability to connect the dots, solve problems, and recommend alternative solutions.
• Attention to detail, ensuring accuracy across contracts, KPIs, and financial transactions throughout the contract lifecycle.
• A proactive learner with curiosity and a drive to seek answers and develop expertise.
• Ability to prioritize and manage multiple tasks in a fast-paced environment, adapting to shifting deadlines and business needs.
• A team-player attitude, willing to step in and support colleagues while maintaining focus on key responsibilities.
• A balanced approach to technological aptitude and business acumen, effectively communicating financial insights alongside operational performance metrics.
• Experience in vendor management, contract management, or facilitating governance and review forums is considered an asset.

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. • Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource group supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, 6 Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Quality
Requisition ID: 325079