Case manager Jobs in Hamilton, ON

M.G. Shore Restaurants, proudly operating as Tim Hortons, is a locally Canadian owned and operated franchise group based in the vibrant city of Oakville, Ontario. Since opening our first location in 2001, we have grown to manage five busy Tim Hortons locations, each committed to delivering the signature quality, speed, and service that Canadians know and love.

With over two decades of experience in the quick-service restaurant industry, our success is built on the foundation of a hard-working, passionate team and a strong commitment to serving our community. Whether it’s a friendly smile at the drive-thru, a perfectly brewed coffee, or a freshly baked donut, our team takes pride in making every guest experience exceptional.

We are proud supporters of community-focused initiatives such as Smile Cookie Week, Camp Day, and various local partnerships and fundraising events throughout the year. Giving back is not just something we do — it’s part of who we are.

At M.G. Shore Restaurants, we’re more than just a workplace — we’re a team with purpose, driven by community, connection, and Canadian tradition.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

As the Assistant Manager, you'll be a key leader in the operations of the restaurant. You’ll work closely with the management team to ensure smooth operations, maintain top-quality standards for both food and service, and actively contribute to a positive work culture. Your role will also include helping to develop team members, managing inventory, and supporting the staffing needs to meet the demands of our business.

Key Responsibilities:

• Operations Management: Assist in the day-to-day operations of the restaurant & food service areas, ensuring all processes run smoothly & efficiently.
• Team Development: Lead by example to motivate, mentor, and develop team members. Provide training on customer service, food safety, and operational procedures. Foster a culture of teamwork and professional growth.
• Inventory Control: Manage inventory levels, ensure proper ordering of supplies, and minimize waste through efficient stock management.
• Quality Assurance: Ensure food quality and safety standards are consistently maintained, and monitor health and sanitation compliance.
• Customer Service: Address customer inquiries, concerns, and complaints in a professional and timely manner. Ensure customer satisfaction and enhance the guest experience.
• Scheduling & Labor Costs: Help with employee scheduling, ensuring that shifts are properly filled and labor costs remain within budget.
• Performance Monitoring: Track and evaluate team member performance, providing feedback and recognition to high performers while addressing any areas for improvement.
• Financial Management: Assist with financial tasks, including cash handling, daily revenue reports, and cost controls.
• Collaboration with Management: Work with the management team on marketing efforts, special promotions, and overall business strategies to drive sales and growth.

Qualifications:

• Minimum of 2+ years in a supervisory role in the food service industry, with experience in team leadership and operations management.
• Strong ability to develop team members, foster a positive culture, and provide constructive feedback.
• Knowledge of inventory management, food safety standards, and health regulations.
• Excellent communication, leadership, and problem-solving skills.
• Ability to remain calm under pressure and manage multiple priorities in a fast-paced environment.
• Flexibility to work days, afternoons, nights, weekends, and holidays as needed.
• Passion for the food service industry and providing exceptional guest experiences.

Must be able to lift up to 50lbs * Friendly and outgoing * Ability to follow standards & procedures * Strong work ethic & ability to get the job done * 2 + years Supervisory experience * Strong communication skills * Drivers License & Vehicle Required