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Admin Jobs in Waterloo, ON

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Admin • waterloo on

Last updated: 5 days ago
Team Lead, Admin Support

Team Lead, Admin Support

D2LKitchener, Ontario, Canada
Full-time
D2L Brightspace Learning Management System (LMS) and associated tools.This role combines hands-on technical expertise with leadership coaching and operational oversight to ensure timely and effecti...Show moreLast updated: 9 days ago
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

code4Kitchener, Canada
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Call Center Representative Agent experience needed.Call ...Show moreLast updated: 5 days ago
Delivery Driver - Electric Scooters

Delivery Driver - Electric Scooters

Equation Staffing SolutionsKitchener, Ontario, Canada
Full-time +2
Quick Apply
Our client is looking for part-time and full-time Delivery Drivers who can drive throughout the city to maintain and monitor our innovative, environmentally friendly electric scooters and bikes acr...Show moreLast updated: 30+ days ago
  • Promoted
Real Estate Administrative Assistant

Real Estate Administrative Assistant

Compass Real Estate AdvisorsKitchener, ON, Canada
Full-time
We are looking for a highly organized, proactive, and people-focused .This role sits at the center of the business.You will help ensure that every client experience is seamless, every transact...Show moreLast updated: 8 days ago
IT Security Admin / Core Technology

IT Security Admin / Core Technology

Procor LimitedRemote, Ontario
Remote
Full-time
Come join a team where People make the difference!As a part of Marmon Holdings, Inc.Opportunity : REMOTE CANADA OR USA.Microsoft's suite of security tools,. Additionally, the role involves.Microsoft ...Show moreLast updated: 30+ days ago
Residential Support Worker- Overnight

Residential Support Worker- Overnight

Women's Crisis Services of Waterloo RegionKitchener, Ontario, Canada
Full-time
Womens Crisis Services of Waterloo Region (WCSWR •) provides emergency shelter to women and children fleeing abusive relationships. We operate two shelters : Anselma House in Kitchener and Haven House...Show moreLast updated: 14 days ago
  • Promoted
Project Manager, Partner Professional Services

Project Manager, Partner Professional Services

DialpadKitchener, ON, Canada
Full-time
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netfli...Show moreLast updated: 30+ days ago
Program Assistant

Program Assistant

St. Joseph Home CareKitchener, ON, CA
Full-time
Quick Apply
Mary’s Health Number of Openings : 1 Division : St.Mary’s Health @Home Full / Part Time / Casual : Part-Time Program : St. Mary’s Health Regular / Temporary : Regular Location : St.Mary’...Show moreLast updated: 30+ days ago
Part-Time Focus Group Participant - No Experience Required

Part-Time Focus Group Participant - No Experience Required

ApexFocusGroupKitchener, ON, CA
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Administrative Assistant admin experience needed.Adminis...Show moreLast updated: 27 days ago
  • Promoted
E-commerce Operations Co-ordinator

E-commerce Operations Co-ordinator

Crescendo SalesKitchener, ON, Canada
Full-time
Crescendo Sales is a fast-growing e-commerce company based in Kitchener, ON, doubling in size each year.Founded by recent University of Waterloo and Guelph alumni, we’re a small, ambitious team loo...Show moreLast updated: 25 days ago
Group Underwriter

Group Underwriter

Medavie Blue CrossON, CA
Full-time +1
For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in ...Show moreLast updated: 30+ days ago
Senior Manager, Pricing

Senior Manager, Pricing

FreshBooksKitchener, Region of Waterloo, CA
Full-time
Be among the first 25 applicants.As the Senior Manager, Pricing, you will lead FreshBooks’ global pricing strategy across subscription and add-on products, including payments and payroll.You will d...Show moreLast updated: 20 days ago
Linux Admin

Linux Admin

CB CanadaWaterloo, Ontario, Canada
Permanent +1
Does the thought of solving multi-layered problems excite you? Robert Half is looking for a Database Administrator who loves complex challenges. This position would be a great fit for an efficient p...Show moreLast updated: 30+ days ago
Business Systems Lead (Agent and Channel Experience)

Business Systems Lead (Agent and Channel Experience)

AffirmKitchener, Region of Waterloo, CA
Full-time
Senior Salesforce Architect (Agent and Channel Experience).Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hi...Show moreLast updated: 30+ days ago
Engineer - Manufacturing Business Operations, Manufacturing Excellence (MBO ME)

Engineer - Manufacturing Business Operations, Manufacturing Excellence (MBO ME)

Toyota North AmericaToyota Motor Mfg Canada, Cambridge
Full-time
These are just a few words that describe what life is like at Toyota.As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality...Show moreLast updated: 30+ days ago
Employee Experience Business Partner

Employee Experience Business Partner

OTIP Group of Companies (OGC)Waterloo, Ontario, Canada
Full-time
The Employee Experience Business Partner position is responsible for aligning business objectives with employees and management in designated business units. The position forms partnerships deliver ...Show moreLast updated: 30+ days ago
Senior IT Developer

Senior IT Developer

Course MerchantKitchener, Region of Waterloo, CA
Full-time
D2L is a cloud company that is modernizing education and building the Future of Work.The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at...Show moreLast updated: 30+ days ago
Earn Cash From Taking Surveys Online

Earn Cash From Taking Surveys Online

Earn HausWaterloo, ON, CA
Full-time +1
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
  • Promoted
Product Support Specialist

Product Support Specialist

BusPlannerWaterloo, ON, Canada
Full-time
BusPlanner is building a world-class Client Services practice, and we are looking for driven, talented, and technically-minded. This is a unique opportunity to be a part of a growing team as we stri...Show moreLast updated: 30+ days ago
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Team Lead, Admin Support

Team Lead, Admin Support

D2LKitchener, Ontario, Canada
9 days ago
Job type
  • Full-time
Job description

ABOUT THIS ROLE :

The Team Lead Admin Support is responsible for overseeing a team of specialists who provide technical and administrative support to clients using the D2L Brightspace Learning Management System (LMS) and associated tools. This role combines hands-on technical expertise with leadership coaching and operational oversight to ensure timely and effective resolution of user issues. The Team Lead acts as an escalation point for complex LMS or system-related problems ensures documentation and processes are maintained supports project initiatives and drives continuous improvement in service delivery.

The ideal candidate has experience supporting an LMS or similar SaaS platform strong troubleshooting skills and the ability to guide a team in delivering an exceptional administrator and end-user support experience.

HOW YOULL MAKE AN IMPACT :

Leadership & Team Management

  • Coach and mentor a team of Product and Technical Support Specialists.
  • Conduct regular performance reviews and provide constructive developmental feedback.
  • Foster a collaborative inclusive and high-performance team culture.
  • Support team scheduling workload management and skills development.

Operational Management

  • Oversee day-to-day operations of the Admin Support team ensuring timely resolution of client cases.
  • Monitor and analyze case metrics and service trends to identify gaps and opportunities for improvement.
  • Develop refine and implement support workflows processes and best practices.
  • Participate in leader on-call rotations and manage escalations as needed.
  • Technical Support

  • Serve as an escalation point for complex technical LMS or platform configuration issues.
  • Troubleshoot issues related to system configuration integrations content management user access and supported browsers.
  • Perform case management activities to maintain a healthy backlog and ensure service-level adherence.
  • Ensure all incidents solutions and troubleshooting steps are accurately documented.
  • Contribute to root-cause analysis and collaborate with internal teams to resolve systemic issues.
  • Customer Service

  • Maintain strong customer satisfaction (CSAT) scores through effective communication and issue management.
  • Communicate technical information clearly to both technical and non-technical users.
  • Develop and maintain knowledge base articles (KBA) documentation and support master pages.
  • Host client-facing meetings including support reviews training sessions or post-escalation discussions.
  • Project Management

  • Lead or participate in internal and client-facing projects relating to LMS administration support operations or technology improvements.
  • Collaborate with cross-functional teams (Product Engineering Professional Services Customer Success) to ensure project milestones are achieved.
  • Track project deliverables communicate progress and ensure timely completion of initiatives.
  • WHAT YOULL BRING TO THE ROLE :

    Desired Competencies :

  • Strong technical troubleshooting and analytical skills across web-based applications and LMS platforms.
  • Effective leadership abilities including coaching mentoring and performance management.
  • Strong written and verbal communication skills with an ability to simplify complex technical concepts.
  • Sound decision-making and problem-solving skills with ability to prioritize in fast-paced environments.
  • Ability to identify root causes and implement sustainable solutions.
  • Strong organizational and time-management skills.
  • Ability to collaborate across teams and influence without authority.
  • Desired Skills :

  • Proficient in Office 365.
  • Strong understanding of supported browsers (Chrome Firefox Safari Edge) and their interactions with SaaS platforms.
  • Familiarity with Learning Management Systemsexperience with Brightspace is a significant asset.
  • Experience with Salesforce or similar case management tools.
  • Ability to interpret support metrics and perform trend analysis.
  • Competence in conducting performance reviews and goal setting.
  • Experience developing or improving operational processes.
  • Strong interpersonal skills to build effective relationships with team members and clients.
  • Desired Experience :

  • 3 years of experience supporting an LMS or web-based SaaS application in a customer support or help desk environment.
  • Experience leading supervising or mentoring team members.
  • Practical project management experience from initiation through completion.
  • Strong knowledge of web-based technologies infrastructure and browser behavior.
  • Excellent customer service communication collaboration and analytical skills.
  • Strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
  • This posting is not for a current vacancy; it is for future candidate consideration.

    Key Skills

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    Employment Type : Full Time

    Experience : years

    Vacancy : 1