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Admin • waterloo on

Dernière mise à jour : il y a 2 jours
Team Lead, Admin Support

Team Lead, Admin Support

D2LKitchener, Ontario, Canada
Temps plein
D2L Brightspace Learning Management System (LMS) and associated tools.This role combines hands-on technical expertise with leadership coaching and operational oversight to ensure timely and effecti...Voir plusDernière mise à jour : il y a plus de 30 jours
Construction Site Admin & Coordination Pro

Construction Site Admin & Coordination Pro

Madison Group of CompaniesBreslau, ON, CA
Temps plein
A leading construction firm located in Breslau, Ontario is seeking a Site Administrator to provide critical administrative support to the construction team. The role requires excellent organizationa...Voir plusDernière mise à jour : il y a 7 jours
Growth-Driven Office & Admin Manager

Growth-Driven Office & Admin Manager

Xcite TechKitchener, Region of Waterloo, CA
Temps plein
A Canadian Medical Aesthetic Technology distributor is seeking a detail-oriented Office Manager in Kitchener.The Office Manager will oversee day-to-day administrative, operational, and financial fu...Voir plusDernière mise à jour : il y a 5 jours
Front Desk & Admin Pro — Training, Benefits, Growth

Front Desk & Admin Pro — Training, Benefits, Growth

Budds' Group of CompaniesKitchener, Region of Waterloo, CA
Temps plein
A leading automotive service provider in Kitchener is looking for a full-time Receptionist / Administrative Assistant.The ideal candidate will have a positive attitude and excel in organization and...Voir plusDernière mise à jour : il y a 7 jours
IT Security Admin / Core Technology

IT Security Admin / Core Technology

Procor LimitedRemote, Ontario
Télétravail
Temps plein
Come join a team where People make the difference!As a part of Marmon Holdings, Inc.Opportunity : REMOTE CANADA OR USA.Microsoft's suite of security tools,. Additionally, the role involves.Microsoft ...Voir plusDernière mise à jour : il y a plus de 30 jours
IP Legal Assistant - Patent Support & Admin

IP Legal Assistant - Patent Support & Admin

Smart & BiggarKitchener, Region of Waterloo, CA
Permanent
A leading Canadian IP firm is seeking Legal Assistants to support our patent agents and lawyers.This role involves preparing patent correspondence, analyzing documents, and general administrative d...Voir plusDernière mise à jour : il y a 5 jours
Hybrid Front Desk & Admin Assistant - Growth & Benefits

Hybrid Front Desk & Admin Assistant - Growth & Benefits

NFP, an Aon company (Canada)Kitchener, Region of Waterloo, CA
Temps plein
A financial services firm located in Kitchener is seeking a Receptionist / Administrative Assistant who will play a vital role in customer service and organizational support.The successful candidate ...Voir plusDernière mise à jour : il y a 3 jours
Customer-Driven Receptionist & Admin (Hybrid, Bonus)

Customer-Driven Receptionist & Admin (Hybrid, Bonus)

NFP CorpKitchener, Region of Waterloo, CA
Temps plein
A leading insurance and financial services firm in Kitchener, Ontario, seeks a Receptionist / Administrative Assistant.The successful candidate will greet visitors, assist with calls and emails, and ...Voir plusDernière mise à jour : il y a 21 jours
Temporary Student, Community Services - Front Desk & Admin

Temporary Student, Community Services - Front Desk & Admin

Region of WaterlooKitchener, Region of Waterloo, CA
Temps plein
A regional government authority in Canada is seeking students for a temporary administrative support role.The position involves providing customer service, managing appointments, and administrative...Voir plusDernière mise à jour : il y a 9 jours
  • Offre sponsorisée
Medical Administrative Assistant - Contract

Medical Administrative Assistant - Contract

Grand River Personnel LimitedKitchener, ON, Canada
Temps plein +1
Our client, a doctor's office in Kitchener, is looking for an Medical Office Administrator with experience in medical office admin AND using PS Suites EMR software!. This role will start out part-ti...Voir plusDernière mise à jour : il y a 2 jours
  • Offre sponsorisée
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupKitchener, Canada
Télétravail
Temps plein +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Administrative Assistant admin experience needed.Adminis...Voir plusDernière mise à jour : il y a plus de 30 jours
Linux Admin

Linux Admin

CB CanadaWaterloo, Ontario, Canada
Permanent +1
Does the thought of solving multi-layered problems excite you? Robert Half is looking for a Database Administrator who loves complex challenges. This position would be a great fit for an efficient p...Voir plusDernière mise à jour : il y a plus de 30 jours
Admin Advantage Update Benefit Administrator

Admin Advantage Update Benefit Administrator

ManulifeKitchener, Ontario
Temps plein
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, power...Voir plusDernière mise à jour : il y a 16 jours
Front Desk & Admin Specialist — Growth, Benefits, Parking

Front Desk & Admin Specialist — Growth, Benefits, Parking

Budds' BMWKitchener, Region of Waterloo, CA
Temps plein
A local automotive dealership is seeking a full-time Receptionist / Administrative Assistant in Kitchener.This role involves greeting visitors, managing phone calls, and performing clerical duties ...Voir plusDernière mise à jour : il y a 7 jours
Patient Intake & Admin Coordinator — Flexible Shifts

Patient Intake & Admin Coordinator — Flexible Shifts

CarekwKitchener, Region of Waterloo, CA
Temps plein
A healthcare services organization in Kitchener is seeking an Intake and Administrative Coordinator to manage patient admissions and discharges. This role involves coordinating with clinical teams t...Voir plusDernière mise à jour : il y a 27 jours
Front Desk & Admin Assistant — Growth, Training & Benefits

Front Desk & Admin Assistant — Growth, Training & Benefits

Kieswetter MazdaKitchener, Region of Waterloo, CA
Temps plein
A local automotive dealership is seeking a full-time Receptionist / Administrative Assistant in Kitchener.The role involves greeting visitors, managing phone calls, maintaining vehicle inventory, a...Voir plusDernière mise à jour : il y a 5 jours
Construction Site Administrator — Streamline Projects & Admin

Construction Site Administrator — Streamline Projects & Admin

Low Rise ConstructionBreslau, ON, CA
Temps plein
A reputable construction firm in Breslau, Ontario, is seeking a Site Administrator to support the low rise construction team. This role involves managing project documentation, coordinating daily si...Voir plusDernière mise à jour : il y a 8 jours
Healthcare Team Assistant — Patient Care Admin & Data Entry

Healthcare Team Assistant — Patient Care Admin & Data Entry

UNAVAILABLEWaterloo, Region of Waterloo, CA
Temps plein
A healthcare organization is seeking a proactive Team Assistant to provide essential administrative support to Care Coordinators. The role involves processing referrals, managing patient records, an...Voir plusDernière mise à jour : il y a plus de 30 jours
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

code4St. Clements, Canada
Télétravail
Temps plein +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Call Center Representative Agent experience needed.Call ...Voir plusDernière mise à jour : il y a 4 jours
Team Lead, Admin Support

Team Lead, Admin Support

D2LKitchener, Ontario, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

ABOUT THIS ROLE :

The Team Lead Admin Support is responsible for overseeing a team of specialists who provide technical and administrative support to clients using the D2L Brightspace Learning Management System (LMS) and associated tools. This role combines hands-on technical expertise with leadership coaching and operational oversight to ensure timely and effective resolution of user issues. The Team Lead acts as an escalation point for complex LMS or system-related problems ensures documentation and processes are maintained supports project initiatives and drives continuous improvement in service delivery.

The ideal candidate has experience supporting an LMS or similar SaaS platform strong troubleshooting skills and the ability to guide a team in delivering an exceptional administrator and end-user support experience.

HOW YOULL MAKE AN IMPACT :

Leadership & Team Management

  • Coach and mentor a team of Product and Technical Support Specialists.
  • Conduct regular performance reviews and provide constructive developmental feedback.
  • Foster a collaborative inclusive and high-performance team culture.
  • Support team scheduling workload management and skills development.

Operational Management

  • Oversee day-to-day operations of the Admin Support team ensuring timely resolution of client cases.
  • Monitor and analyze case metrics and service trends to identify gaps and opportunities for improvement.
  • Develop refine and implement support workflows processes and best practices.
  • Participate in leader on-call rotations and manage escalations as needed.

    • Technical Support

  • Serve as an escalation point for complex technical LMS or platform configuration issues.
  • Troubleshoot issues related to system configuration integrations content management user access and supported browsers.
  • Perform case management activities to maintain a healthy backlog and ensure service-level adherence.
  • Ensure all incidents solutions and troubleshooting steps are accurately documented.
  • Contribute to root-cause analysis and collaborate with internal teams to resolve systemic issues.

    • Customer Service

  • Maintain strong customer satisfaction (CSAT) scores through effective communication and issue management.
  • Communicate technical information clearly to both technical and non-technical users.
  • Develop and maintain knowledge base articles (KBA) documentation and support master pages.
  • Host client-facing meetings including support reviews training sessions or post-escalation discussions.

    • Project Management

  • Lead or participate in internal and client-facing projects relating to LMS administration support operations or technology improvements.
  • Collaborate with cross-functional teams (Product Engineering Professional Services Customer Success) to ensure project milestones are achieved.
  • Track project deliverables communicate progress and ensure timely completion of initiatives.

    • WHAT YOULL BRING TO THE ROLE :

    Desired Competencies :

  • Strong technical troubleshooting and analytical skills across web-based applications and LMS platforms.
  • Effective leadership abilities including coaching mentoring and performance management.
  • Strong written and verbal communication skills with an ability to simplify complex technical concepts.
  • Sound decision-making and problem-solving skills with ability to prioritize in fast-paced environments.
  • Ability to identify root causes and implement sustainable solutions.
  • Strong organizational and time-management skills.
  • Ability to collaborate across teams and influence without authority.

    • Desired Skills :

  • Proficient in Office 365.
  • Strong understanding of supported browsers (Chrome Firefox Safari Edge) and their interactions with SaaS platforms.
  • Familiarity with Learning Management Systemsexperience with Brightspace is a significant asset.
  • Experience with Salesforce or similar case management tools.
  • Ability to interpret support metrics and perform trend analysis.
  • Competence in conducting performance reviews and goal setting.
  • Experience developing or improving operational processes.
  • Strong interpersonal skills to build effective relationships with team members and clients.

    • Desired Experience :

  • 3 years of experience supporting an LMS or web-based SaaS application in a customer support or help desk environment.
  • Experience leading supervising or mentoring team members.
  • Practical project management experience from initiation through completion.
  • Strong knowledge of web-based technologies infrastructure and browser behavior.
  • Excellent customer service communication collaboration and analytical skills.
  • Strong attention to detail and the ability to manage competing priorities in a fast-paced environment.

    • This posting is not for a current vacancy; it is for future candidate consideration.

    Key Skills

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    Employment Type : Full Time

    Experience : years

    Vacancy : 1