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Admin • cambridge on

Last updated: 1 hour ago
Team Lead, Admin Support

Team Lead, Admin Support

D2LKitchener, Ontario, Canada
Full-time
D2L Brightspace Learning Management System (LMS) and associated tools.This role combines hands-on technical expertise with leadership coaching and operational oversight to ensure timely and effecti...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Assistant Store Manager Operations

Assistant Store Manager Operations

RONA+Kitchener, ON, Canada
Full-time
At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show moreLast updated: 1 hour ago
Real Estate Administrative Assistant

Real Estate Administrative Assistant

Compass Real Estate AdvisorsKitchener, ON, Canada
Full-time
We are looking for a highly organized, proactive, and people-focused .This role sits at the center of the business.You will help ensure that every client experience is seamless, every transact...Show moreLast updated: 30+ days ago
Executive Assistant

Executive Assistant

Gore Mutual Insurance.Kitchener, Ontario
Full-time
Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good.Now, we’re proud...Show moreLast updated: 30+ days ago
IT Security Admin / Core Technology

IT Security Admin / Core Technology

Procor LimitedRemote, Ontario
Remote
Full-time
Come join a team where People make the difference!As a part of Marmon Holdings, Inc.Opportunity : REMOTE CANADA OR USA.Microsoft's suite of security tools,. Additionally, the role involves.Microsoft ...Show moreLast updated: 30+ days ago
Administrative Assistant

Administrative Assistant

BelcanCambridge, ON, Canada
Full-time
Job title : Administrative Assistant : .Location : Cambridge, ON , on-site.Keywords : #adminassistant, #admin.Manage incoming calls for training course requirements. Manage monthly reports to managers an...Show moreLast updated: 2 days ago
Residential Support Worker- Overnight

Residential Support Worker- Overnight

Women's Crisis Services of Waterloo RegionKitchener, Ontario, Canada
Full-time
Womens Crisis Services of Waterloo Region (WCSWR •) provides emergency shelter to women and children fleeing abusive relationships. We operate two shelters : Anselma House in Kitchener and Haven House...Show moreLast updated: 30+ days ago
Conseiller technique en règlements d’assurance médicaments

Conseiller technique en règlements d’assurance médicaments

Company 1 - The Manufacturers Life Insurance CompanyKitchener, Ontario
Full-time
The Group Benefits Technical Services, Health and Dental Claims Team, is looking for an analytical, self-starter to join their team as a Drug Technical Claims Consultant on a regular full-time basi...Show moreLast updated: 30+ days ago
Purchasing and Inventory Coordinator

Purchasing and Inventory Coordinator

Equation Staffing SolutionsCambridge, Ontario, Canada
Full-time +1
Quick Apply
Our client has been a proven market leader in the production of electric controls and motors and they are currently seeking a. Purchasing and Inventory Coordinator in Cambridge, ON.This role will be...Show moreLast updated: 10 days ago
Project Manager, Partner Professional Services

Project Manager, Partner Professional Services

DialpadKitchener, ON, Canada
Full-time
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netfli...Show moreLast updated: 21 days ago
Executive Assistant

Executive Assistant

Gore Mutual InsuranceCambridge, ON, Canada
Full-time
Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.At Gore Mutual, we've always set ourselves apart as a modern mutual that does good.Now, we'...Show moreLast updated: 30+ days ago
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

code4Breslau, Canada
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Call Center Representative Agent experience needed.Call ...Show moreLast updated: 30+ days ago
Group Underwriter

Group Underwriter

Medavie Blue CrossON, CA
Full-time +1
For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in ...Show moreLast updated: 30+ days ago
Operations Admin I

Operations Admin I

CB CanadaCambridge, Ontario, Canada
Part-time +1
Position Title : Operations Admin I.Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, qua...Show moreLast updated: 30+ days ago
Admin Advantage Update Benefit Administrator

Admin Advantage Update Benefit Administrator

ManulifeKitchener, Ontario
Full-time
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide consistent, power...Show moreLast updated: 22 days ago
Engineer - Manufacturing Business Operations, Manufacturing Excellence (MBO ME)

Engineer - Manufacturing Business Operations, Manufacturing Excellence (MBO ME)

Toyota North AmericaToyota Motor Mfg Canada, Cambridge
Full-time
These are just a few words that describe what life is like at Toyota.As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality...Show moreLast updated: 30+ days ago
  • Promoted
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists

ApexFocusGroupCambridge, Canada
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Administrative Assistant admin experience needed.Adminis...Show moreLast updated: 30+ days ago
Medical Administrative Assistant

Medical Administrative Assistant

Grand River PersonnelKitchener
Full-time
Education and training in Medical Office Admin would be an.Minimum 5 years of experience working in a medical office is a. PS Suites EMR software or other EMR.Solid knowledge of alphabetical filing ...Show moreLast updated: 7 days ago
People also ask
Team Lead, Admin Support

Team Lead, Admin Support

D2LKitchener, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

ABOUT THIS ROLE :

The Team Lead Admin Support is responsible for overseeing a team of specialists who provide technical and administrative support to clients using the D2L Brightspace Learning Management System (LMS) and associated tools. This role combines hands-on technical expertise with leadership coaching and operational oversight to ensure timely and effective resolution of user issues. The Team Lead acts as an escalation point for complex LMS or system-related problems ensures documentation and processes are maintained supports project initiatives and drives continuous improvement in service delivery.

The ideal candidate has experience supporting an LMS or similar SaaS platform strong troubleshooting skills and the ability to guide a team in delivering an exceptional administrator and end-user support experience.

HOW YOULL MAKE AN IMPACT :

Leadership & Team Management

  • Coach and mentor a team of Product and Technical Support Specialists.
  • Conduct regular performance reviews and provide constructive developmental feedback.
  • Foster a collaborative inclusive and high-performance team culture.
  • Support team scheduling workload management and skills development.

Operational Management

  • Oversee day-to-day operations of the Admin Support team ensuring timely resolution of client cases.
  • Monitor and analyze case metrics and service trends to identify gaps and opportunities for improvement.
  • Develop refine and implement support workflows processes and best practices.
  • Participate in leader on-call rotations and manage escalations as needed.
  • Technical Support

  • Serve as an escalation point for complex technical LMS or platform configuration issues.
  • Troubleshoot issues related to system configuration integrations content management user access and supported browsers.
  • Perform case management activities to maintain a healthy backlog and ensure service-level adherence.
  • Ensure all incidents solutions and troubleshooting steps are accurately documented.
  • Contribute to root-cause analysis and collaborate with internal teams to resolve systemic issues.
  • Customer Service

  • Maintain strong customer satisfaction (CSAT) scores through effective communication and issue management.
  • Communicate technical information clearly to both technical and non-technical users.
  • Develop and maintain knowledge base articles (KBA) documentation and support master pages.
  • Host client-facing meetings including support reviews training sessions or post-escalation discussions.
  • Project Management

  • Lead or participate in internal and client-facing projects relating to LMS administration support operations or technology improvements.
  • Collaborate with cross-functional teams (Product Engineering Professional Services Customer Success) to ensure project milestones are achieved.
  • Track project deliverables communicate progress and ensure timely completion of initiatives.
  • WHAT YOULL BRING TO THE ROLE :

    Desired Competencies :

  • Strong technical troubleshooting and analytical skills across web-based applications and LMS platforms.
  • Effective leadership abilities including coaching mentoring and performance management.
  • Strong written and verbal communication skills with an ability to simplify complex technical concepts.
  • Sound decision-making and problem-solving skills with ability to prioritize in fast-paced environments.
  • Ability to identify root causes and implement sustainable solutions.
  • Strong organizational and time-management skills.
  • Ability to collaborate across teams and influence without authority.
  • Desired Skills :

  • Proficient in Office 365.
  • Strong understanding of supported browsers (Chrome Firefox Safari Edge) and their interactions with SaaS platforms.
  • Familiarity with Learning Management Systemsexperience with Brightspace is a significant asset.
  • Experience with Salesforce or similar case management tools.
  • Ability to interpret support metrics and perform trend analysis.
  • Competence in conducting performance reviews and goal setting.
  • Experience developing or improving operational processes.
  • Strong interpersonal skills to build effective relationships with team members and clients.
  • Desired Experience :

  • 3 years of experience supporting an LMS or web-based SaaS application in a customer support or help desk environment.
  • Experience leading supervising or mentoring team members.
  • Practical project management experience from initiation through completion.
  • Strong knowledge of web-based technologies infrastructure and browser behavior.
  • Excellent customer service communication collaboration and analytical skills.
  • Strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
  • This posting is not for a current vacancy; it is for future candidate consideration.

    Key Skills

    Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV

    Employment Type : Full Time

    Experience : years

    Vacancy : 1