System engineer Jobs in Ottawa, ON

Key Responsibilities: Cloud Infrastructure & Architecture * Architect, deploy, configure, and support cloud infrastructure on Azure, AWS, and other public clouds for high availability, performance, and security. * Lead migration of on-premise customer environments to hosted cloud platforms, targeting completion milestones aligned with signed customer commitments and pipeline forecasts. * Implement and maintain security measures including identity management, network segmentation, and compliance controls across cloud environments. * Configure secure integrations with external services (OAuth, Microsoft 365, GSuite, third-party applications). * Optimize cloud resource utilization and cost efficiency, with measurable cost-per-environment targets. Automation & Scalability * Develop and maintain Infrastructure-as-Code using Terraform, Ansible, and/or Puppet to enable scalable, repeatable environment provisioning. * Build toward a fully automated CI/CD pipeline for deployment and monitoring, reducing manual provisioning time by a measurable target (to be established within first 90 days). * Create automation scripts (Python, Bash, PowerShell) to eliminate repetitive infrastructure tasks. Technical Support & Customer Engagement * Serve as primary technical support liaison for hosted and on-premise client environments, delivering resolution within defined SLAs. * Diagnose and resolve complex customer infrastructure issues across server operating systems (Linux, Windows) and database platforms (SQL Server, MySQL, PostgreSQL, Oracle). * Document all customer requests, diagnostic steps, and resolutions thoroughly and consistently. * Communicate progress and status to internal and external stakeholders with frequency and clarity. AI Strategy & Adoption * Leverage AI-assisted coding tools (e.g., GitHub Copilot, Claude Code) to accelerate IaC development, scripting, and troubleshooting workflows. * Build and maintain AI-enabled knowledge bases from existing company knowledge resources, supporting the BU's AI-DLC Level 2/3 roadmap toward customer-facing agents and adjacent software modules. * Ensure responsible use of AI tools in all internal and customer-facing contexts, specifically regarding data privacy, PII protection, and intellectual property. * Identify and document at least 2 AI-driven workflow improvements within the first 90 days, with estimated hours saved. Incident Response & Systems Administration * Provide priority assistance in containment and remediation during cybersecurity incidents. * Perform general systems administration including installation, configuration, maintenance, system audits, backups, and patch management. Qualifications: * 5+ years of experience in a System/Cloud Administrator role. * Demonstrated proficiency with Azure and AWS cloud platforms, including environment architecture and deployment. * Experience with database platforms: Microsoft SQL Server, MySQL, PostgreSQL, and/or Oracle. * Strong knowledge of networking concepts and technologies. * Working proficiency across Linux and Windows server operating systems. * Experience with Infrastructure-as-Code tools (Terraform, Ansible, or Puppet). * Demonstrated proficiency with AI prompting and working knowledge of LLMs, including when to use them and when not to, with specific attention to privacy and IP considerations. * Ability to manage competing priorities, triage by urgency, and drive issues to resolution independently. Preferred Qualifications: * Proven hands-on experience architecting multi-tenant or multi-customer cloud environments. * Strong scripting skills in Python, Bash, and/or PowerShell. * Experience with containerization (Docker) and orchestration (Kubernetes). * Familiarity with CI/CD pipeline design and DevOps practices. * Cloud certifications (Azure, AWS) from tier-one providers. * Experience in a customer-facing technical support role with SLA accountability. * Prior experience applying AI tools to infrastructure automation or knowledge management workflows. Salary range: $75,000 - $85,000 CAD per year.