Bilingual Insurance Advisor, Full Time New Graduate (September 2024 Start)

Job Description

Please note that our regular business hours are Monday to Friday, 8 a.m. to 6 p.m. All applicants must be able to work shifts during these hours.

These are subject to change depending on the business needs but don't worry, we believe it's important to notify you of any shift changes several weeks in advance, so you can prepare.

YOUR NEXT STEPS AS NEW GRADUATES

From classroom to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a company that offers truly rewarding work and real-life experience.

At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people full time and part time alike and has a track record of doing big things, get ready to love it here.

Start date : September 2024 (an earlier start date can be negotiated)

Duration : Full Time Permanent Position

What can you expect in this role?

• Answering customer questions about our products. As we are an omnichannel call center, you should be comfortable answering the phone, chat, or email.
• Strive for first call resolution.
• Work with other departments, as required, to respond to client issues quickly and efficiently.
• Continuously gain knowledge about our products, because no matter how much training you take, you will always have to learn to provide impeccable service to our customers.
• Meet our quality assurance requirements, such as follow-up calls and survey feedback to our customers.
• We also consider productivity or hourly interactions, to ensure that our customers' calls are answered in a timely manner.

What do you bring to the role?

• You must be fluently bilingual (in French and English) and be able to respond to customer inquiries in both languages.
• Recently graduated from a college or university degree program in the last 2 years
• You hold a valid license from the AMF in personal lines insurance, OR have successfully completed your exams. We will support you with completing the probationary period required for licensing, if applicable.

You must also be prepared to meet and maintain your license requirements, through continuing education or CIP courses.

It helps if you’ve done this before, so if you have one year or more of experience in customer service where you were known to be a top producer and left a trail of smiling, happy customers, we want to speak to you! If you have but, for less than a year, then it’s probably best if you get more experience.

We will still be here when you are ready.

• We want people that don’t think working in customer service is anything less than an amazing job, that it is an extremely important part of a company’s success and is a highly respected role.
• Must obtain your Ontario insurance license (OTL) during the first two years of employment (training included)
• Previous experience working in an inbound call center and / or retail store would be considered a bonus. It would be considered a plus if you have experience supporting an online, digital company.
• We use computers and other technology to do our jobs. You must be comfortable with various forms of technology and be web-savvy.
• A lot changes around here and there is a lot to learn so, you must have a proven ability to shift and pivot as the business requires.
• You need to be skilled at de-escalating customer’s concerns and problem solving to reach a resolution.

About Us

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team.

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just nice to have they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot you deserve it.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).