Commercial Account Manager

Being a part of BrokerLink, means you live our values : to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity.

These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of we’re here to help people is what motivates us to keep the amazing talent we attract, for a long time.

We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members.

We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Commercial Account Manager to join BrokerLink and work out of our Ottawa Antares Branch, in our Eastern Ontario Region on a Permanent FT Basis.

As part of our employee promise, here are some of the many perks of working with us :

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX : IFC) program with matching aspect
• Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of : Personal days, Volunteer days, Exam / Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2023

What the Role Entails :

• Be a part of the billing team answer client calls regarding payments
• Control the flow of walk in customers and callers
• Provide assistance to the Commercial Insurance Account Executive
• Service Independent Business Unit accounts
• Provide customers with prompt service by providing advice, help customers understand insurance, discuss customer concerns
• Receive and process all incoming Commercial paperwork
• Assist with quotes to customers, review existing coverage, and update customer file information
• Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
• Process of endorsements, invoices, and follow up on payments
• Communicate with Insurance companies, negotiate with underwriters on customers behalf, negotiate renewal of terms, follow up with Adjusters on claims status
• Source and obtain additional information requested by the underwriter and complete applications Be a part of the billing team answer client calls regarding payments
• Control the flow of walk in customers and callers

The Successful candidate will have :

• If you feel you have the equivalent skills, please apply*
• High School and / or Post-Secondary Education
• 2-5 years’ experience in an office environment
• High School and / or Post-Secondary Education
• Commercial insurance experience an asset
• RIBO License an asset
• Exposure to Epic is an asset
• Previous sales experience is an asset;
• Demonstrated ability to handle multiple priorities successfully;
• Strong analytical and organizational skills;
• Excellent verbal and written communication skills
30+ days ago