About the job
The Brink’s National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver best in class customer experiences! We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effective
solutions.
Availability : Must be available to work Monday-Friday - 8am-4pm
This position must be in the office in Etobicoke every shift.
Location : Etobicoke Ontario (100% in office. There is no remote option for this position)
Key Responsibilities :
Handle inquiries from our internal and external customers relating to our products and services via phone and email
Trouble shoot technical issues with both customers and crew members on a wide range of issues critical to business continuance
Engage with a variety of internal partners to find timely resolution on customer requests and concerns
Work within a specified framework and processes to diagnose and resolve issues
Execute the delivery of specific reports through the day
Be engaged to support adhoc projects and be the primary point of contact for customer outreach
Qualifications
Must Have Qualifications :
A passion for delivering exceptional service
Must be bilingual and fluent in English and French
A positive attitude and a desire to seek ways to improve processes and offer suggestions on how to make things better for all
2+ years' experience in a Call Centre, Customer Facing role or Help desk environment
Calm demeanor with the ability to work under pressure and deliver on tight timelines
The ability to quickly pivot from a technical issue to a billing concern, a phone call to an email
You are a team player who believes that we win as a team or not at all
Some technical savvy and the ability to walk a customer through to a solution over the phone
Effective communication skills both verbal and written can deliver a message in a concise and easily digestible manner for a wide audience
Ability to work in a 24 / 7 / 365 day operation where shifts are scheduled based on business needs
Experience working with technology
Nice to Have Qualifications :
Experience working within the transportation / security industry
Customer Service Sales Representative
Provide exceptional customer service and follow-up support. We pride ourselves on providing a platform for like-minded people to meet and form life-long relationships and we’re seeking a motivated and enthusiastic Part-Time Commission Sales Representative to join our team and drive our growth. As a ...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for...
Customer Service Representative (Casual) - GTA Service Centre
Customer Service Representative (Casual) - GTA Service Centre. We are searching for Customer Service Representatives to join our GTA Service Centre team located at. Customer Service Representative – Casual position. You will provide customer service excellence to licensee agency store and diplomat c...
Bilingual Customer Service Representative
Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Position: Bilingual Customer Service Representative. Ensure timely and professional responses to all customer emails, enhancing the overall customer experience. Showcase a proven track record of ex...
Customer Service Representative
Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures. Prior customer service and/or employee benefits experience highly desirable. How you'll make an impact BAC Representatives resolve benefit claim issues by managing incoming and outbound c...
Customer Service Representative
Customer Service Representative – Competitive Salary– Toronto, ON. The Paws Operations Team is looking for a Customer Service Representative to handle all phone and chat bot inquiries as well as direct requests to the appropriate ground and air transportation travel specialist. The key responsibilit...
$20hr Full Time Bilingual French Customer Service Representative
As a French-English bilingual customer service agent, you are the first point of contact for the customer: your primary objective is to leave customers with the strong impression that they have been listened to and that they will be looked after. Build up you customer service career with one of Cana...
Sr. Representative, Customer Service
As a Senior Customer Service Representative, you will play a pivotal role in ensuring excellent customer service and team support within our organization. Your primary responsibilities will include handling customer escalations, assisting in the onboarding process for new hires, providing support to...
Sales Representative - Customer Service Experience Required
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is looking for a driven candidate who is prepared to work hard and establish their ...
Bilingual (English/French) Customer Service Representative
Bilingual Customer Service Representatives . They will be responsible forpromptly responding to customer inquiries, whether through phone or email, and providing excellent experience in all customer interactions. Handle customer complaints by providing solutions, often within a time limit to ensure ...