Bilingual Customer Service Representative

Are you a highly organized, bilingual professional with a background in financial services or real estate administration? We are seeking a dedicated Bilingual Customer Service Representative to join a collaborative Credit Centre Adjudication team.

This is a crucial role that involves a mix of administrative duties and direct customer communication, primarily focused on Residential Secured Lending (RESL) funding. If you thrive in a fast-paced environment, possess exceptional attention to detail, and are looking for a potential pathway to a full-time career with a leading financial institution, this opportunity is for you.

As an Bilingual Customer Service Representative, you will be a key contributor to the RESL funding department. Your responsibilities will center on processing and administering mortgage-related activities, ensuring accuracy, and providing excellent service to internal and external partners.

Schedule and Location :

• Salary 30.54 / h
• Term : 6-month contract with possibility of extension and conversion.
• Schedule : Monday to Friday, 37.5 hours per week (e.g., 8 : 00 AM – 4 : 30 PM or 8 : 30 AM – 4 : 30 PM).
• Location : Hybrid in DT Toronto. Currently 2 days on-site, transitioning to 4 days on-site in January. Wednesday is an anchor day.

Advantages

Career Growth : Significant possibility for conversion to a permanent, full-time employee (FTE) based on performance and business need.

Positive Culture : Join a supportive, positive, and inclusive work environment.

Networking : Excellent opportunity to build valuable connections and network with multiple partners across the financial institution.

Impactful Role : Play a vital role in a core business unit within a major financial organization.

Responsibilities

Handle a high volume of inbound and outbound calls, addressing customer and partner inquiries related to mortgages and RESL funding.

Accurately create, maintain, and manage operational reports.

Provide timely and accurate answers to customer questions regarding mortgage accounts and processes.

Perform back-office administrative and clerical tasks (approximately 25% of the role) to support the funding process.

Ensure all service level agreements (SLAs) are met through proactive and accurate work.

Collaborate effectively with a team of 10 and network with various partners across the organization.

Qualifications

Must-Have Hard Skills

Fully Bilingual : Fluency in both French and English (written and verbal) is essential.

Technical Proficiency : Strong command of the Microsoft Suite (Word, Excel, Outlook).

Relevant Experience : 5-7 years of overall professional experience (flexible), including prior experience in a banking call center, customer service, bookkeeping, accounting, or administrative role.

Soft Skills

A proven team player with a collaborative attitude.

Exceptional attention to detail and a proactive approach to work.

A high commitment to accuracy and meeting performance metrics (SLAs).

Outstanding communication skills (both written and verbal) in both official languages.

Nice-to-Have

Direct experience with Residential Secured Lending (RESL).

Familiarity with real estate law or a background working in a law office focused on real estate.

Post-secondary education / certification.

Summary

If you are interested in the operations officer role, please apply online today! or send me a message on my mail joelle.destinee.lembe-beina@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.