Bilingual Customer Service Representative

Step into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client.

Position : Bilingual Customer Service Representative

Shift : Monday to Friday, Hybrid (2 days in office)

Hours of Operation : 8 : 00am to 4 : 30pm

Salary : $27 / hr

Location : Toronto

Industry : Financial

Advantages

• Secure full-time hours that provide stability in your schedule
• Enjoy the flexibility of working hybrid
• Seize the opportunity for a foot in the door of a growing company
• Benefit from working within a supportive team environment
• Learn and grow under the guidance of exceptional leadership
• Equipment provided

Responsibilities

• Be the first point of contact for inbound and outbound calls, addressing concerns in both English and French
• Display empathy and problem-solving skills as you assist customers
• Champion customer satisfaction by actively listening and providing solutions
• Utilize your technical savvy to effectively manage customer inquiries
• Ensure timely and professional responses to all customer emails, enhancing the overall customer experience

Qualifications

• Minimum of one year experience in financial services within a call centre or in a branch
• Proficiency with MS Office (Outlook, Word, and basic Excel)
• Strong communication in both English and French
• Bring your call center experience to the table and excel in this role
• Showcase a proven track record of exceptional customer service
• Embrace technology and be comfortable using various software applications
• Possess a professional demeanor and a collaborative spirit, as we value teamwork highly
• Ability to work autonomously

Summary

If you're ready to shape the future of financial services while living a balanced lifestyle, we want to hear from you! Apply now and become part of our dynamic team in Toronto.

Don't delay seize this chance to grow your career with a leader in the industry. Connect with us and let's build a prosperous future together.

If you are interested, apply now!

1) Apply online!

2) Send a copy of your resume to [email protected] and mention "Bilingual CSR - Financial"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.