Job Responsibilities :
Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
Level 2 support of Client business line Cloud Infrastructure including PaaS / IaaS / Containers across all production and test environments.
Manage non-standard / complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
Ensure customer service satisfaction and enable continuous improvements.
Oversee higher complexity operational and preventive maintenance tasks.
Manage complex remedial and unscheduled urgent changes.
Skills and Experience Required :
Required :
5+ years of experience in information technology supporting Google Cloud projects.
Strong to Expert knowledge of supporting GCP including GKE workloads.
Knowledge of OS technologies (Windows, RedHat Linux).
Familiar with CI / CD tools such as GitHub, Jenkins, etc.
DevOps and Agile understanding.
Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.
Sr IT Analyst, Repair Operations & Planning
We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. The successful candidate will consult, configure and develop needed functionality within the Baxter Predict (Prophet & Lynx)platform and coordinate wit...
IT Operations Analyst
Familiar with CI/CD tools such as GitHub, Jenkins, etc. Oversee higher complexity operational and preventive maintenance tasks. ...
Senior IT Operations Analyst
In addition to aiding in the communication to the Insurance IT for high priority incidents to allow teams to focus on resolution. Experienced working in an Enterprise IT on-call environment, with 2+ years’ experience with ServiceNow. Adaptability, Critical Thinking, Decision Making, Detail-Oriented,...
Sr. IT Operations Analyst
Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met. Schedule changes to supported components in accordance with the approved change ma...
IT Operations Analyst (Hybrid)
Familiar with CI/CD tools such as GitHub, Jenkins, etc. Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus; . Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platf...
IT Operations Analyst IV
An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the TD Bank Group network infrastructure. The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong ...
Business Analyst, IT M&A Strategy [OneIT]
Review the target company's IT budget, current expenditures, and future financial commitments to ensure alignment with WSP business objectives. Support internal and external audits related to IT M&A activities, ensuring transparency and accountability. Collaborate with cross-functional teams to ...
Triage - Analyst, AML Operations
Contributes to the overall success of the AML Operations Triage department, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team's business strategies and objectives. ...
analyst, systems technical support
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users in response to identified difficult...
IT Support Lead
We are seeking anexperienced IT Support Lead to help support our team members withIT related tasks and help ensure the Security of ourorganization. Experience with cloudcentric environmentsand cybersecurity capabilities. Lead IT related initiativesand projects. Diagnose and provide ITsupport for sta...