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IT Operations Analyst

Highbrow LLC
New York, NY, or Toronto, ON
$48,25 an hour (estimated)
Full-time

Job Responsibilities :

  • Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
  • Level 2 support of Client business line Cloud Infrastructure including PaaS / IaaS / Containers across all production and test environments.
  • Manage non-standard / complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
  • Ensure customer service satisfaction and enable continuous improvements.
  • Oversee higher complexity operational and preventive maintenance tasks.
  • Manage complex remedial and unscheduled urgent changes.

Skills and Experience Required :

Required :

  • 5+ years of experience in information technology supporting Google Cloud projects.
  • Strong to Expert knowledge of supporting GCP including GKE workloads.
  • Knowledge of OS technologies (Windows, RedHat Linux).
  • Familiar with CI / CD tools such as GitHub, Jenkins, etc.
  • DevOps and Agile understanding.
  • Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
  • Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
  • Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.
  • 30+ days ago
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