Quality control technician Jobs in Toronto, ON

What is the opportunity?

The Senior Manager, IT Control Quality Assurance will join the RBC Global IT Risk Team, enabling the protection of RBC's brand, systems, and operations by equipping business and technology partners with meaningful insights, advice, and information on RBC IT & cyber risks.

The Senior Manager, IT Control Quality Assurance is responsible for assessing and strengthening the quality, consistency, and overall readiness of IT Control testing. This role oversees the formal quality gate between IT control testing execution teams and downstream stakeholders, ensuring workpapers are defensible, reproducible, high-quality, and aligned with bank standards. This leader helps drive a QC program, standardizes testing methodology, and delivers actionable thematic insights to reduce rework and improve testing outcomes. The role may oversee other QC resources and manage external consultants during peak cycles

What will you do?

• Quality Control (QC) Reviews & Remediation- Perform independent QC reviews of IT control testing workpapers across all domains, identifying deficiencies in testing quality and documentation. Drive timely remediation of QC observations with clear requirements and deadlines, collaborating with Test Performers and Test Leads to address issues.

• 2LOD/3LOD Feedback & Guidance-Review 1LOD responses to 2LOD/3LOD inquiries and observations, ensuring alignment between workpapers and feedback. Provide guidance to testers on response best practices and standardize updates to workpapers for consistency.

• Standardization & Methodology-Develop and maintain testing playbooks, pre-submission checklists (for testers and QC reviewers), and QC templates. Partner with Test Leads to embed QC guidance into testing tools and standardize evidence requirements and sampling methodologies.

• Calibration & Training Oversee calibration sessions to ensure consistent interpretation of testing criteria (e.g., pass/fail thresholds, evidence sufficiency, thematic observations). Identify recurring QC themes, convert them into training materials

• Reporting, Metrics & Governance-Produce QC reports and metrics (e.g., defect rates, rework trends, portfolio coverage) and present findings in governance forums. Recommend process improvements and updates to governance documents based on insights.

• Team Oversight & Resource Management- Oversee junior QC resources and external consultants during peak cycles, providing coaching, peer reviews, and quality assurance. Track resource allocation and usage metrics, ensuring efficient team performance and ongoing skill development.

What do you need to succeed?

Must have:

• Bachelors' degree in Information Systems, Computer Science, Accounting, Finance, Engineering, or related field.

• 8+ years of risk / control evaluation, with at least two years in a team lead capacity

• Proven ability to lead cross-team remediation and influence without direct authority.

• Strong written and communication skills to document and communicate the quality control work. Ability to understand the stakeholders’ expectations for information

• Knowledge of FINRA, SEC, MSRB, FRBNY and OCC rules and regulations.

Nice to have:

• Previous experience working in banking/ financial services

• Preferred Certifications: CRISC - Certified in Risk and Information Systems Control, CISA – Certified Information Security Auditor, CISSP - Certified Information Systems Security Professional.

• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

Job Skills

Critical Thinking, Decision Making, Detail-Oriented, DevOps, IT Quality Assurance, Long Term Planning, Process Management, Risk Management, Software Product Testing, Test Automation

Additional Job Details

16 YORK ST:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-02-252026-03-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.