Job Responsibilities :
- Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
- Level 2 support of Client business line Cloud Infrastructure including PaaS / IaaS / Containers across all production and test environments.
- Manage non-standard / complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
- Ensure customer service satisfaction and enable continuous improvements.
- Oversee higher complexity operational and preventive maintenance tasks.
- Manage complex remedial and unscheduled urgent changes.
Skills and Experience Required :
Required :
- 5+ years of experience in information technology supporting Google Cloud projects.
- Strong to Expert knowledge of supporting GCP including GKE workloads.
- Knowledge of OS technologies (Windows, RedHat Linux).
- Familiar with CI / CD tools such as GitHub, Jenkins, etc.
- DevOps and Agile understanding.
- Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
- Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
- Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.
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