Job Description
Job Description
Responsibilities :
To perform technical support in two different ways at our office providing telephone / remote tech support and test bench work and in person at customer locations around the GTA.
Primarily work (90%+) will be done from our office in Vaughan, Ontario. We are an essential service as defined by Ontario Government (Information Technology).
- To keep track of support requests and their status
- To efficiently prioritize technical support requests based on the issues presented with the assistance of Senior IT staff.
- To meet with the Senior IT Staff on a daily basis (or as required) to discuss issues and challenges.
- To promptly assist customers as first contact with minor computer or telephone problems. E.g. Log-In Problems, E-Mail Connectivity, Connecting Smartphones to customer systems, password changes, setup 2FA, etc.
- Ability to communicate to customers in an effective manner.
- Ability to train users on computer technology
- Provide assistance to Senior IT Staff for execution of large projects (server installs, phone system installs, enterprise software upgrades, etc).
- Perform routine remote checkups of customer’s systems to ensure healthy environment (e.g. Windows Updates, Backup, Virus Scanning)
Skills and Requirements :
- Candidate must have a good working knowledge of a Microsoft Network environment. Microsoft software used is as follows :
- Desktop OS : Windows 10 / Windows 11
- Server OS : Windows Server 2022 & 2019
- Office Suite : Microsoft Office 365 / 2021 (Word, Excel, PowerPoint, Outlook)
- E-Mail : Office 365 Admin / Exchange
- Microsoft Certifications and A+ or related work experience (optional but helpful)
- Must have reliable car and G / G2 license to be able to visit customers. Potential to accommodate an applicant without a car at the lower end of the salary scale.
Other Information :
Background or interest in VoIP technologies, 3CX Phone System, Telephone PBX Systems, MS Active Directory, Programming are also helpful assets.
Company Description
Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations.
We are Canada’s largest 3CX Phone System vendor.
Company Description
Our company was founded in 1997. We serve customers in the public and private sector, from small offices to large multi-site international corporations.
We are Canada’s largest 3CX Phone System vendor.
Computer Systems & VoIP Technician
Background or interest in VoIP technologies, 3CX Phone System, Telephone PBX Systems, MS Active Directory, Programming are also helpful assets. To promptly assist customers as first contact with minor computer or telephone problems. Log-In Problems, E-Mail Connectivity, Connecting Smartphones to cus...
Spanish Speaking: Desktop Support Technician Windows 11
We are seeking individuals who can provide exceptional technical support and customer service in a fast-paced, post-migration environment. Deliver technical support in a professional, courteous, and efficient manner. Support the migration from Windows 10 to Windows 11, addressing user issues and con...
Field Service Technician
The service department is an important area of our business, ensuring that our equipment is ready and available for our customers. Previous experience with rental equipment or a strong background in a related field would be an asset. Key QualificationsAn experienced technician, or 3rd/4th year appre...
Delivery Driver - Flexible Schedule
If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab d...
Network Administrator
NETWORK ADMINISTRATOR . Network support, administration of servers, storage & backup device, email servers and database. The mandate will include providing problem resolution and support to the organization’s network servers. Network Administration: On-premises /Azure/Re...
automation technician
Carry out a limited range of mechanical tests and analyses of machines, components and materials. Supervise, monitor and inspect mechanical installations and construction projects. ...
Full Time Courier Delivery Driver
In our industry, this position is also known as Courier, Delivery Driver, Personal Vehicle Driver, etc. The Package Delivery Driver position is a physical, fast-paced, outdoor position that involves continual lifting, lowering and carrying packages that typically weigh 25 - 35 lbs. Package Delivery ...
information technology (IT) support technician
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and ...
network support technician
Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment. Evaluate and install computer hardware, networking software and operating system software. Provide problem-solving services t...
Brampton Last-Mile E-Commerce Delivery Driver Owner-Operator
Delivery area will be according to your current residential address mostly but could be different also If needed. Delivery Areas: North York, Etobicoke, Ajax, Oshawa, Pickering, Brampton, Mississauga, Downtown, Oakville, Burlington, Hamilton, Kitchener, Guelph, Waterloo, Barrie, Windsor, Bradford, N...