Représentant principal, Recouvrements Spécialisés

WHO WE ARE :

Eden is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, Eden has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

Eden Park Inc. is a wholly-owned subsidiary of Fairstone Financial Inc., part of Fairstone Bank of Canada. Collectively, the Bank and its subsidiaries also provide credit cards and rewards programs, point-of-sale financing through merchant partners and unsecured and secured personal loans and mortgages.

Learn more at EdenParkCanada.com.

OUR VALUES :

• One Team Mindset
• Respect, Trust and Integrity
• Service Obsessed
• Continuous Improvement
• Provide excellent service while ensuring exceptional results in the collection of financial loans.
• Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
• Use company specific policies and procedures to maintain and coordinate firm payment recovery.
• Assess and mitigate risk by referring accounts for further action.
• Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and / or amounts and dates agreed upon.
• Achieve individual collection targets to meet Department and Company-wide goals.
• Complete other collection responsibilities, as assigned.
• You possess excellent verbal and written communication skills.
• You thrive in a fast-paced, ever-changing environment.
• You have great conflict resolution skills and ability to make decisions independently.
• You remain calm while solving issues and have the patience to deescalate difficult situations.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.
• You have at least 3 years of working with high-risk accounts in the auto financing industry
• You can collaborate well with various teams and departments.
• Clear criminal reference check.
• Post-secondary education in Business Administration
• You have demonstrated work experience with sub-prime consumers
• You speak French
• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts;

schedules are completed a month in advance and shifts are rotating. : 8 : 30am-5 : 00pm, 9 : 30am-6 : 00pm, 12 : 30-9 : 00pm, and two Saturdays a month.

Work from home

Perks you’d love :

• You have the opportunity to be a part of an award-winning, fast-growing company
• Have a direct line of sight to the high-level workings of all deals
• Work in an entrepreneurial environment that encourages creativity
• Be encouraged, empowered, and challenged to be your best
• Be provided opportunities to learn continuously and develop professionally
• Work with a dynamic high performing team who thrive on the challenge to reach their highest potential just like you
• Our innovative culture promotes ongoing learning opportunities with training and mentorship
• We have a vibrant and open-concept office environment stacked with snacks. We are known to unwind over a game of pool, table tennis or foosball!
• Competitive compensation package commensurate to experience
• Our team is one big family, and we always keep everyone updated on important communication
• Corporate discounts with over 5000 partners across North America
• We offer extended health coverage with an additional health spending account and an employee assistance program.

WE ARE PROUD TO BE : Montreal's Top Employers 2023 by Canada’s Top 100 Employers!

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