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Last updated: 3 days ago
Senior Vice President, Insurance Operations

Senior Vice President, Insurance Operations

CB CanadaToronto, Ontario, Canada
Permanent
At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers – listening, reflecting, responding – and being there for them during the most trying t...Show moreLast updated: 30+ days ago
  • Promoted
Vice President, Marketing

Vice President, Marketing

DialogueToronto, ON, Canada
Full-time
Dialogue is the #1 virtual care provider in Canada.Through our Integrated Health Platform™, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and w...Show moreLast updated: 29 days ago
  • Promoted
Senior Vice President, Sales

Senior Vice President, Sales

Metergy SolutionsToronto C6A, ON, Canada
Full-time
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.As one of North America’s most experienced submetering providers, Metergy Solution has brought turnkey...Show moreLast updated: 30+ days ago
  • Promoted
Senior Client Partner (Vice President)

Senior Client Partner (Vice President)

TalentOlaToronto, ON, CA
Full-time
Senior Manager, Executive Search @ TalentOla | Strategic Sales & Leadership Hiring.We are seeking an accomplished.Retail / CPG accounts across Canada. The role requires a seasoned leader who can own e...Show moreLast updated: 12 days ago
  • Promoted
Senior Java Developer - Vice President

Senior Java Developer - Vice President

CitiToronto, ON, CA
Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with th...Show moreLast updated: 3 days ago
  • Promoted
Senior Vice President, Marketing

Senior Vice President, Marketing

Kensington ToursToronto, ON, CA
Full-time
Kensington delivers the world’s most personal travel experiences.We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guid...Show moreLast updated: 30+ days ago
  • Promoted
Vice President

Vice President

CapgeminiToronto C6A, ON, Canada
Full-time
Job Description - Vice President (054128).Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to addr...Show moreLast updated: 5 days ago
  • Promoted
Senior Vice President, Sales – Americas

Senior Vice President, Sales – Americas

Stonewood Group Inc.Toronto C6A, ON, Canada
Full-time
With its industry leading content marketing software platform, our client’s solutions allows its clients the ability to engage with their customers online by enabling them to deliver timely content...Show moreLast updated: 30+ days ago
  • Promoted
Senior Java Developer - Vice President

Senior Java Developer - Vice President

Citigroup Inc.Toronto C6A, ON, Canada
Full-time
The Senior Java Developer is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team.The overa...Show moreLast updated: 4 days ago
Senior Vice President, Distribution

Senior Vice President, Distribution

Red BullToronto, Ontario, Canada
Full-time
Strategically position Red Bull as the leader in distribution by fostering world-class capabilities exceptional service and outstanding execution. Optimize return on investment while continuously en...Show moreLast updated: 15 days ago
  • Promoted
Senior Vice President, Distribution

Senior Vice President, Distribution

Red Bull GruppeToronto, ON, CA
Full-time
Reporting to the General Manager of RedBull Canada, the Senior Vice President (SVP) of Distribution is tasked with developing and implementing a comprehensive distribution strategy and support mech...Show moreLast updated: 13 days ago
  • Promoted
Senior Vice President of Research

Senior Vice President of Research

Angus Reid GroupToronto C6A, ON, Canada
Full-time
We're looking for a SVP of Research to join the Angus Reid Group team! The SVP of research builds and nurtures client relationships to understand their goals and ensure successful partnerships.You ...Show moreLast updated: 13 days ago
  • Promoted
Senior Vice President, Sales

Senior Vice President, Sales

MediumToronto C6A, ON, Canada
Full-time
As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters t...Show moreLast updated: 29 days ago
Senior Vice President

Senior Vice President

MHB GroupToronto, Ontario
Full-time
If you are a Vice President of Development or a Vice President of Acquisition looking to move forward in your career then read on. Our Toronto based client is an established real estate investment f...Show moreLast updated: 30+ days ago
  • Promoted
Senior Vice President, Distribution

Senior Vice President, Distribution

Red Bull Canada DistributionToronto, ON, Canada
Full-time
Reporting to the General Manager of Red Bull Canada, the Senior Vice President (SVP) of Distribution is tasked with developing and implementing a comprehensive distribution strategy and support mec...Show moreLast updated: 14 days ago
  • Promoted
Senior Vice President, Marketing

Senior Vice President, Marketing

KensingtonToronto C6A, ON, Canada
Full-time
Senior Vice President, Marketing.Kensington delivers the world’s most personal travel experiences.We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in ...Show moreLast updated: 29 days ago
  • Promoted
Senior Vice President, Marketing

Senior Vice President, Marketing

RangeToronto C6A, ON, Canada
Full-time
As a $500 million tour operator, we specialize in private guided luxury travel.With a commitment to tailor-made journeys, exceptional service, and unparalleled experiences, we aspire to set the glo...Show moreLast updated: 30+ days ago
  • Promoted
Senior Vice President of Finance

Senior Vice President of Finance

WisedocsToronto, Canada
Full-time
Senior Vice President of Finance.Wisedocs is a rapidly growing venture-backed AI platform transforming how companies in the insurance industry analyze claims. We’ve raised ~$20 M USD from top invest...Show moreLast updated: 25 days ago
Senior Vice President of Finance

Senior Vice President of Finance

Wisedocs AIToronto, ON, CA
Full-time
Quick Apply
Wisedocs is a rapidly growing venture-backed AI platform transforming how companies in the insurance industry analyze claims. We’ve raised ~$20 M USD from top investors, support 100+ team members gl...Show moreLast updated: 30+ days ago
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Senior Vice President, Insurance Operations

Senior Vice President, Insurance Operations

CB CanadaToronto, Ontario, Canada
30+ days ago
Job type
  • Permanent
Job description

At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers – listening, reflecting, responding – and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren't afraid to make decisions, and are driven to understand how their role fits into our vision; to be the innovative insurer trusted by families to provide financial protection through partners who care.

For more than 60 years, Canadian Premier has been committed to providing financial security to Canadians and their families in the face of uncertainties, insuring over two million customers coast-to-coast. Every day at Canadian Premier means a day spent helping Canadians and their families build secure tomorrows.

Headquartered in Toronto, Ontario, with an office in Burnaby, British Columbia, we are a wholly owned and independently operated subsidiary of Securian Financial, a Fortune 500 company

Who we need

As we continue to disrupt the industry with innovative solutions and optimal outcomes, we are looking for a Senior Vice President of Insurance Operations to join our Senior Leadership Team (SLT). You will be accountable for the planning, leadership, and execution of all Canadian Premier’s Insurance Operations Business Unit activities, ensuring operational and financial models align with the enterprise strategic plan. You will draw upon your expertise in disability management and create a vision for an innovative approach to reimagine the disability experience. You will foster collaborative relationships externally and internally with Business Market Leaders to optimize organizational and business performance. You will inspire and guide the work of a multidisciplinary team responsible for claims, underwriting, operations support, call center and vendor management, and disability management.

What's in it for you

Influence and impact. You will join the organization as it truly transforms, strengthening our foothold in new markets / geographies (including Quebec), significantly broadening our product mix and scaling the business to new heights. This is an opportunity to play a key role in aligning our newly acquired operations to a successful post-merger operational framework. You will build strong internal partnerships at the C-level and across the organization, acting as a highly valued strategic advisor.

What you will focus on

  • Lead the insurance operations strategy to drive new and optimize existing processes in alignment with overall enterprise priorities . You will :

Create effective partnerships and foster collaboration with other shared solutions and businesses.

  • Direct and provide leadership for pertinent shared operating functions, including business technology, policy administration, claims processing, premium collection and reconciliation and select financial and project management services.
  • Manage relationships with key internal and external partners to identify success metrics and potential obstacles and resolve key issues to keep initiatives moving forward, managing risk and influence, where appropriate.
  • Oversee development of new operations procedures and enhances existing processes to achieve optimal efficiency while minimizing operations risks. This includes but is not limited to workforce management actions and automation.
  • Build metrics, analytics, transparency, and reporting, leveraging data-based insights to evaluate opportunities and develop actionable recommendations that drive significant operational and financial performance improvements. You will :
  • Determine the financial structure and metrics to support a successful operating model.

  • Formulate the staffing model and resourcing plan (level and type – permanent, temporary, overtime and outsourced).
  • Prepare, review, and monitor the business unit’s yearly budget on an ongoing basis to analyze variances and exercise control to ensure the budget expenditures.
  • Contribute to enterprise strategic activities as part of the SLT. You will :
  • Set annual goals and plans, conduct earnings reviews, host recognition meetings, and support succession planning and steering committees.

  • Provide the CEO and other SLT members with challenges, progress, and opportunities as it relates to insurance operations.
  • Proactively makes specific recommendations to support enterprise priorities.
  • Lead the team with a client-oriented focus. You will :
  • Engage teams effectively around a vision rooted in customer experience, operational excellence, and continuous improvement.

  • Foster relationship building with customers and provides excellent customer service leadership to the Insurance Operations team.
  • Maintain and enhance the value proposition as a differentiator providing the company with a key competitive advantage.
  • Consult with agents, account executives, financial institutions, customers, lawyers, and doctors to solicit feedback on current services or resolve customer inquiries or issues; provide resolution and communicate results to employees.
  • Professional development and performance management. You will :
  • Maintain personal up-to-date knowledge of the company’s products and services and keep abreast of claims, insurance and legislative changes and best practices.

  • Grow your network by attending courses and conferences and maintaining professional contacts with other companies, vendors, and industry contacts.
  • Oversee activities, including audits, formally and informally to solicit feedback on overall customer satisfaction.
  • Provide and encourage ongoing training for staff to ensure they can deliver results, support customers, and develop professionally.
  • What you bring

  • The industry expertise. You have 15+ years of operational and strategic experience in health management services and life / health / disability insurance. You have developed and executed successful business strategies aligned with an enterprise vision. You excel at fostering strong business partnerships internally and in the market, including industry associations and third parties. Experience with US and Canadian disability management systems would be an asset.
  • The ownership. You hold yourself highly accountable for your work and that of your team and its impact on the company's ability to be successful. You think creatively and critically; you have the confidence to take new ideas forward and productively challenge the status quo. You have exceptional people leadership and relationship-building skills with the proven ability to influence management decisions and collaborate across all functions within a matrixed enterprise, provide strategic direction and guidance to a team,
  • The communication skills. You have excellent and impactful written and oral skills, including the ability to make persuasive presentations, effectively negotiate, navigate conflict, and rapidly weigh all opinions to determine the best-fit approach. You have a coaching and mentoring mindset with a demonstrated ability to teach and translate all aspects of insurance operations and client-oriented solutions. French / English bilingualism is considered an asset.
  • Why join?

    When you're a Canadian Premier employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. For our newest team members to our most tenured, we're committed to being an employer that supports the person you want to be, at work and outside of it. We're growing – and we want you to grow with us.

    At Canadian Premier, we know there's nothing more important than treating each other with respect, compassion, understanding, and dignity. Even though our family has grown over the years, we still maintain the entrepreneurial spirit that got us started. https : / / youtu.be / 4smwYAVRZQA">

    Watch this video to learn more about our core values and our Canadian Premier family.

    Be part of a fast-paced company that offers you exciting opportunities to advance your career while you contribute to helping Canadians build secure tomorrows.

    Many of the individuals who lead our team have an impressive tenure with us, and every single one of them will tell you, it's about the people—the people we serve and the people we work with. We're a small organization with flexibility, openness, and responsiveness; with the security and resources to continue to do our work in a way that makes the most impact on our customers.

    Be a part of a place guided by people-focused not profit-driven values : Communicate openly, be accountable, be curious, celebrate together as one family.

    This is a place that stands behind work-life balance, an accessible leadership team, transparent communication, and an atmosphere that can only be described as family-focused. We continue to promote an engaged work-life balance throughout the pandemic with initiatives that include virtual town halls, casual online coffees, mental health workshops and employee appreciation packages. The very nature of what we do – listening to our customers – is the foundation of how we collaborate, learn from one another, embrace diverse perspectives, and hold each other up.

    If you have the majority of the qualifications we're looking for and you're interested in joining the team, we encourage you to express your interest by submitting an application. Apply now.

    Canadian Premier is committed to providing a barrier-free work environment in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Canadian Premier will provide reasonable accommodations available to applicants with disabilities upon request during the recruitment process. Please contact hr@canadianpremier.ca for accommodation requests.

  • Securian Financial is the marketing name for Securian Financial Group, Inc. and its affiliates. Insurance products are issued by its affiliated insurance companies. 2020 Fortune 500 Companies List, May 2020.