Application Support Specialist

IT Production Support Specialist

Apex Systems is a global IT services provider and our staffing practice has an opening for an IT Production Support Specialist with robust experience in IT, with a focus on 24 / 7 production support for Tier 1 or Tier 1 Critical applications to place at our client, a top Canadian Bank

Client : A top Canadian Bank

Terms : 6 month contract to hire

Location Hybrid- 1 days onsite- Downtown

Application Process : It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume Ashley to awilkinson@apexsystems.

com Please reference IT Production Support Specialist

About the Role :

We are seeking a highly skilled and experienced Senior IT Production Support Specialist to join our dynamic team. The ideal candidate will have a robust background in IT, with a focus on 24 / 7 production support for Tier 1 or Tier 1 Critical applications, preferably within the banking domain.

This role demands a deep understanding of incident, problem, and change management processes, as well as a strong technical foundation in various technologies and methodologies.

• Key Responsibilities :
• Provide 24 / 7 production support for Tier 1 or Tier 1 Critical applications, ensuring high availability and reliability.
• Manage and resolve incidents and problems efficiently, following established processes.
• Oversee and implement change management processes to ensure smooth transitions and minimal disruptions.
• Collaborate with cross-functional teams to deliver CCR (Currency, Capacity, and Refresh) projects, including infrastructure and application version upgrades.
• Utilize strong technical knowledge in Redhat Linux, IBM MQ / Kafka, SQL / Oracle DB, and web technologies such as Java, Springboot, and Node JS.
• Implement and manage microservices architecture and containerization platforms, including Redhat Openshift, Kubernetes, Docker, and Helm Chart.
• Monitor infrastructure and application logs using tools like Dynatrace to ensure optimal performance.
• Work closely with team members, demonstrating strong collaboration and teamwork skills.
• Manage file transfer and scheduling software, such as Autosys.
• Deploy CI / CD pipelines using DevOps tools like Jenkins, Artifactory, and Github Actions.
• Ensure compliance with security and resiliency requirements from both infrastructure and application perspectives.
• Conduct and manage disaster recovery (DR) exercises to ensure preparedness.
• Navigate various application and regulatory audit processes effectively.
• Qualifications : 7+ years of overall IT experience.
• 5+ years of experience in 24 / 7 production support.
• Strong knowledge of incident and problem management processes.
• Experience in handling production support for Tier 1 or Tier 1 Critical applications, preferably in the banking domain.
• Strong knowledge of change management processes.
• Good understanding of both SDLC and Agile delivery models.
• Experience in delivering CCR projects is a plus.
• Strong technical knowledge in Redhat Linux, IBM MQ / Kafka, SQL / Oracle DB concepts.
• Understanding of web technologies like Java, Springboot, Node JS.
• Knowledge of microservices architecture and containerization platforms.
• Familiarity with infrastructure and application log monitoring tools.
• Excellent team player with strong collaboration skills.
• Knowledge of file transfer and scheduling software like Autosys.
• Familiarity with DevOps and CI / CD pipeline deployment.
• Understanding of security and resiliency requirements.
• Experience in handling DR exercises.
• Strong understanding of various application and regulatory audit processes.

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EEO Employer

Apex is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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