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User experience Jobs in Saanich, BC

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User experience • saanich bc

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Retail Experience Lead

Original FARMlangford, bc, Canada

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.The Retail Experience Lead maintains store appe... Show more

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Leasing & Resident Experience Pro

CAPREIT Apartmentsvictoria, capital regional district, Canada

CAPREIT Apartments in Victoria, BC invites applications for Leasing Specialist opportunities.You will own the leasing process from initial inquiry to onboarding, build strong resident relationships... Show more

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Omnichannel Brand Experience Associate

Gapvictoria, capital regional district, Canada

Gap is looking for a Brand Associate to bring the Gap experience to life in-store.You’ll engage customers, educate on products and loyalty programs, and use a multi-channel approach to deliver exce... Show more

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Campus Visit Experience Coordinator

Texas A&M University Systemvictoria, capital regional district, Canada

Campus Visit Experience Coordinator.Texas A&M University - Victoria.Enrollment Management & New Student Experience.Coordinates the campus visit program at Texas A&M University-Victoria to support r... Show more

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Stage Experience Lead - Full Time

Sephoralangford, bc, Canada
Full-time, Part-timeFull-time, Part-time

Store Name/Number: BC-Millstream Village (1600).Address: 2401 Millstream Road C105, Langford, BC V9B 6A3, Canada (CA).Full Time/Part Time: Full Time.The Stage Experience Lead - Full Time.This can i... Show more

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Resident Experience Concierge - Senior Living

Thehamletsatduncanvictoria, capital regional district, Canada

Optima Living in Victoria, BC, is seeking a friendly Concierge to welcome residents and visitors and support daily community operations.You will handle inquiries, assist with move-ins, coordinate s... Show more

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Guest Experience Host | No Experience Needed | Flexible Shifts

Red Robin Canadavictoria, capital regional district, Canada
Full-time, Part-timeFull-time, Part-time

Red Robin Victoria is hiring a Host to join our front-of-house team at 800 Tolmie Ave, Victoria, BC.No experience is required as we provide training.You will be a friendly first contact for guests,... Show more

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Client Experience Lead

DesignWealthvictoria, capital regional district, Canada
PermanentPermanent

Fernhill Financial, together with our initiative DesignWealth, has been helping families in British Columbia, Alberta, and Manitoba for nearly 30 years.We’re not just about providing financial tool... Show more

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Market Research Associate - No Experience

Clubshop | USCentral Saanich, British Columbia

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earning No... Show more

Customer Experience Professional

Opus Art Suppliesvictoria, capital regional district, Canada
Full-timeFull-time

OPUS ART SUPPLIES: CUSTOMER EXPERIENCE PROFESSIONAL.Type: Full-Time (32-40 hrs/wk).Start Date: Immediate (3-month probationary training period).At Opus, our mission is to support, grow, and advance... Show more

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Seasonal Customer Experience Representative

Indigovictoria, capital regional district, Canada
TemporaryTemporary

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen.We believe in real book... Show more

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Sephora Stage Experience Lead

LVMHlangford, bc, Canada
Full-timeFull-time

Lead Sephora’s on-stage experience in Langford, overseeing client services, classes, events, and beauty teams across assigned store Worlds.This full-time Stage Experience and Services Lead manages ... Show more

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Stage Experience Lead - Full Time

LVMH Groupvictoria, capital regional district, Canada
Full-time, Part-timeFull-time, Part-time

Douglas Street, Victoria, BC V8Z 6E3, Canada (CA).This position is for an existing, open vacancy.The Stage Experience Lead - Full Time will be assigned to oversee all sales floor departments within... Show more

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Customer Experience Specialist

Built With Sciencevictoria, capital regional district, Canada

Built With Science (BWS) is a leading fitness platform designed to connect scientific research with practical, effective fitness strategies.Founded on evidence-based principles, BWS provides tailor... Show more

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Member Experience Specialist

Tru Cooperative Bankvictoria, capital regional district, Canada

First West seeks a dedicated Member Advisor to deliver frontline member service, triage member needs, and deepen financial relationships.You will ask thoughtful questions, promote digital channels,... Show more

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Customer Experience Associate

TDvictoria, capital regional district, Canada

Victoria, British Columbia, Canada.TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of t... Show more

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Remote Work - No Experience

Great Lion CanadaVictoria, British Columbia
CA$25.00 hourlyCA$25.00 hourly
RemoteRemote
Temporary, Part-timeTemporary, Part-time

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Guest-Experience Laundry Attendant

Northland Propertiesvictoria, capital regional district, Canada

Sandman Hotel Group in Canada is seeking a Laundry Attendant to uphold a positive image and support hotel operations.You will sort, transport and fold laundry and ensure linens meet brand standards... Show more

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Customer Experience Associate Scotiabank

Scotiabankvictoria, capital regional district, Canada

Customer service and digital banking skills matter at Scotiabank’s Royal Bay Village branch in Victoria, British Columbia, working 30 hours weekly.As a Customer Experience Associate, you represent ... Show more

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Business Administration & Experience Manager

Level Ground Trading Ltd.saanich, capital regional district, Canada
PermanentPermanent

Business Administration & Experience Manager.Director of Business Development.Level Ground’s business development team supports a co-operative, communicative, forward-thinkingenvironment where hard... Show more

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Retail Experience Lead

Retail Experience Lead

Original FARMlangford, bc, Canada
1 hour ago
Job description

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

  • Strong knowledge of retail sales principles, methods, practices, and techniques.
  • Strong work ethic and positive team attitude.
  • Ability to guide, educate and motivate employees.
  • Strong customer service and troubleshooting skills.
  • Strong communication skills (verbal & written).
  • Familiarity with security alarm systems - enabling and disabling.
  • Ability to learn and adapt to sales software quickly.
  • Proven data entry, data editing and typing skills.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Excellent organizational and time management skills.
  • Experience with cash management.

Job Duties

  • Open and Close retail store, including activating and deactivating alarms.
  • Greet and assist customers in a manner that models exemplary conduct to other staff.
  • Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
  • Assist with team member onboarding, training, and continuous education.
  • Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
  • Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
  • Ensure all customer complaints are addressed and handled professionally.
  • Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
  • Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
  • Where necessary, identify and suggest technology solutions to meet evolving customer needs.
  • Escalate team member issues to direct manager.
  • Act as a steward of education and compliance.

Why you’ll love working here

  • Opportunity to work with a best-in-class team
  • Internal advancement opportunities
  • Wellness program including access to mental health resources
  • Access to internal learning & development programs
  • Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

  • 2 years of experience in the retail industry.
  • High school diploma or GED required.
  • Experience in all aspects of customer service.
  • Clear criminal record.
  • Provincial Cannabis Certification.

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to stand for long periods of time.
  • Ability to lift 25 pounds.
  • Evening & Weekend Shifts required.
  • Overtime as required.

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