User experience Jobs in Saanich, BC

Our financial services client is seeking a ServiceNow Developer to develop, configure, enhance, test, deploy, and maintain ServiceNow applications and integrations!

Initial 12-month contract, strong chance of extension to a total term of 3 years. % Remote. 7.5 hours per day, Monday to Friday. Selected candidate must be eligible to apply for, or currently hold, a valid Government of Canada Reliability Status Certificate.

Responsibilities

• Develop, configure, enhance, test, deploy, and maintain ServiceNow applications and integrations across the Bank's ServiceNow platform, including ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, AI Control Tower, Service Portal, and custom enterprise applications, ensuring solutions meet business, technical, security, and performance requirements
• Collaborate with stakeholders to gather requirements, assess solution options, and translate business needs into epics, user stories, technical designs, and development tasks
• Design, configure, develop, test, and implement ServiceNow solutions using platform best practices, scalable configurations, and maintainable design patterns
• Develop and maintain ServiceNow components, including forms, tables, catalog items, record producers, workflows, Flow Designer solutions, business rules, client scripts, notifications, ACLs, portals, dashboards, and reports
• Design, develop and support integrations between ServiceNow and internal or third-party systems using approved integration patterns, APIs, and data exchange mechanisms
• Troubleshoot and resolve platform issues, defects, incidents, and enhancement requests, performing root cause analysis where required
• Produce and maintain technical documentation and traceability records, ensuring requirements, development activities, testing results, deployments, and operational support activities are appropriately documented
• Execute unit testing, support system and user acceptance testing, maintain test evidence, and remediate defects
• Support releases and deployments, including change records, implementation plans, validation activities, rollback procedures, and knowledge transfer
• Support releases, deployments, Agile delivery activities, and project governance processes while providing regular updates and collaborating with project teams, business stakeholders, vendors, and support teams

Relevant Experience / Education:

• University degree or college diploma in computer science, information technology, business administration, engineering, or a related field
• A minimum of five years of recent demonstrated experience as a ServiceNow Developer, supporting the design, development, implementation, enhancement, integration, and maintenance of ServiceNow solutions
• A minimum of three years of recent demonstrated experience implementing and supporting ServiceNow product lines such as ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, and custom enterprise applications within large, complex organizations
• Demonstrated experience developing, configuring, and supporting ServiceNow components, including workflows, service catalogs, portals, scripting, reporting, integrations, and platform automation capabilities
• Demonstrated experience troubleshooting and resolving ServiceNow platform issues, defects, and incidents, while collaborating effectively with technical and business stakeholders in an enterprise environment
• Demonstrated experience documenting requirements, technical designs, configuration changes, testing and deployment activities, and facilitating technical discussions to support solution design and implementation decisions

Technical Skills:

• Demonstrated experience with ServiceNow development practices such as JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, REST/SOAP integrations, import sets, transform maps, and update sets or equivalent deployment approaches
• Demonstrated knowledge of ITIL practices, Agile delivery methodologies, and ServiceNow platform governance, including development standards, release management practices, and maintainability considerations

Nice-to-Have Skills:

• Demonstrated experience implementing, configuring, or supporting AI and automation capabilities within ServiceNow, including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, or similar technologies