User experience Jobs in Cranbrook, BC

JOB TITLE: Regional Coordinator Pacific Coast Community Resources Inc.

is seeking three Regional Coordinators to provide operational leadership across assigned regional portfolios.

The Regional Coordinator (SDM) is responsible for the performance, compliance, fiscal oversight, and operational effectiveness of multiple programs within the region.

The SDM directly supervises Program Managers and ensures services are delivered in alignment with licensing requirements, funder expectations, collective agreements, and organizational standards.

This role is ideal for experienced leaders in the community living sector who are ready to operate at a portfolio level and influence regional performance outcomes.

REPORTS TO: Regional Manager Operational Leadership Provide direct supervision and performance management of Program Managers.

Oversee service delivery across a portfolio of residential and/or community inclusion programs.

Monitor program quality indicators and ensure compliance with licensing and funder requirements.

Lead operational response to serious incidents and risk matters.

Fiscal Oversight Review and monitor program budgets.

Identify financial variances and implement corrective strategies.

Support regional financial planning and forecasting.

Labour & Performance Management Conduct performance evaluations of Program Managers.

Lead corrective action and performance improvement processes at the PM level.

Partner with Human Resources on investigations and labour relations matters.

Support workforce planning and succession development.

Risk & Compliance Ensure regulatory compliance across assigned programs.

Oversee implementation of risk management practices.

Escalate critical issues to the Regional Manager as appropriate.

Stakeholder Engagement Support Regional Manager in maintaining effective relationships with funders and stakeholders.

Represent the organization in external meetings as required.

Qualifications Bachelor’s degree or post-secondary diploma in social services or related field.

Minimum 5 years progressive leadership experience in the community living or social services sector.

Minimum 3 years supervisory or management experience.

Demonstrated experience managing multiple programs or service portfolios.

Strong financial and budget management skills.

Experience working in unionized environments preferred.

Class 4 driver’s license.

Criminal record clearance.

What We’re Looking For Operationally decisive leaders.

Ability to manage complexity across multiple programs.

Strong performance management skills.

Financial literacy and accountability mindset.

Calm and structured crisis management approach.

Ability to coach and elevate Program Managers.

Work Environment and Expectations: Office Presence: This role is based in our main office.

Travel Requirements: Regular travel is required to effectively engage with our teams and community partners.

This includes periodic visits to various service locations to support and interact directly with staff and stakeholders.

Flexibility: We value work-life balance and offer flexibility within our operational requirements, aiming to support the well-being of our team members.

Why join Pacific Coast Community Resources?

PCCR offers work you can feel fulfilled by through quality programs and services to people who live with disabilities that promote independence, self-growth, and community integration.

PCCR is steadily growing, creating dynamic environments to work and learn.

We encourage you to partner with us in fostering healthy, energetic lives by showcasing your passion for care, connecting to the communities we serve, and collaborating in our culture of teamwork that makes PCCR a great place to work.

What We Offer Competitive annual salary: Starting from $69,000 (based on education and experience).

Comprehensive extended health, dental, and vision coverage , including an Employee and Family Assistance Program (EFAP) and employer-matched pension contributions.

Career development opportunities , including leadership training, mentorship, and access to sector-specific learning and development initiatives.

A collaborative and supportive work environment that values teamwork, continuous improvement, and service excellence.

Opportunities for community involvement and impact , supporting individuals and families across staffed homes, community inclusion, and home share programs.

An inclusive workplace culture that values equity, diversity, and belonging in all that we do.

At Pacific Coast Community Resources , we believe that strong regional leadership directly enhances the quality of life for the people we support.

We are committed to fostering a workplace that values integrity, learning, and collaboration across all regions of British Columbia.

We welcome applications from Indigenous peoples, racialized individuals, persons with disabilities, members of gender and sexually diverse communities , and others with intersectional identities.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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