Description
The Parking Enforcement Patroller performs a variety of tasks to ensure smooth operation of the parking facility. The Parking Enforcement Patroller is responsible for monitoring the parking facility, issuing warning tickets/citations, and responding to customer inquiries. This role works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times.
Key Responsibilities
- Patrol assigned area by foot to observe automobiles, motorcycles, commercial vehicles, etc. parking violations
- Enforce location rules by placement of warning tickets or citations on vehicles who are subject to towing, arrange for towing of abandoned vehicles, vehicles with expired licenses, or illegally parked vehicles
- Issues tickets or citations for expired meters, improper use of specially designated or time zones or lots, improper parking such as parking in crosswalks or other sidewalks, improperly parked motorcycles, parking in preferential areas, and related violations
- Record and enter data collected for required citations/violations including time, date and location of infraction, vehicle information (license plate number, make, model & color)
- Inform management of malfunctioning parking meters, faded paint on curbs, vandalized signs, and other damage
- Monitor equipment condition of meters, parking gates, elevators, and stairwells
- Use respectful communication to assist guests with their questions, problems and concerns, relay information to Operation Manager or Shift Lead as necessary
- Immediately report any accidents, incidents or safety concerns to Operation Manager or Shift Lead
- Assist merchants with issues related to parking validation system
- Communicate professionally at all times with guests, clients, and teammates
- Constantly move around the property by walking/standing for extended periods of time, sometimes for the entire duration of shift
- All other duties as assigned
Skills, Knowledge and Expertise
- Excellent customer service and communication skills
- Ability to communicate with guests
- At least 18 years of age
- Comfortable with devices running both Android and Apple Operating Systems
- Excellent verbal and written communication skills
- Valid Driver's license required
- Clean Motor Vehicle Report (MVR)
- Previous customer service experience, preferred
PHYSICAL DEMANDS: - Frequently Operates ticket equipment and walk / standing for some time telephone.
WORKING CONDITIONS: - Work is performed Outdoors for extended periods of time including up to the entire duration of a shift.
- Shifts will be 5 x 4-hour shifts with flexibility on schedule.
Benefits
- (Full Time or Part Time)
- Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
- Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
- Short-Term Disability (STD): Income protection when you need time to recover.
- Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
- Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
- Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
- Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family
United States - California applicants only:The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at
https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage:
https://calcivilrights.ca.gov/fair-chance-act/. The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.
Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
