User experience Jobs in Lethbridge, AB

Job Title: Business Consultant – Intermediate
Location: Edmonton, AB (Onsite with limited remote flexibility)
Duration: 11 Months

Role Overview

A public sector organization is seeking an Intermediate Business Consultant to support a large-scale Infrastructure Modernization and Operations Transformation initiative within its Court Technology Services environment.

The consultant will work closely with technical and operational stakeholders to modernize IT services, align operations with ITIL best practices, and enable a mature hybrid cloud, disaster recovery, resiliency, and business continuity framework.

Workstreams will run in parallel and include:

• Operations & Service Transformation
• Data Centre Modernization & Hybrid Cloud Strategy
• Disaster Recovery, Resiliency & Business Continuity

The role requires strong facilitation skills, hands-on documentation capability, and the ability to translate technical and operational needs into executive-ready deliverables.

Key Responsibilities 1. Operations & Service Transformation

• Assess current infrastructure and end-user service operations (server, storage, network, desktop, AV, service desk).
• Define end-to-end IT service catalog including SLAs, ownership, KPIs, and success measures.
• Design ITIL-aligned processes (Incident, Change, Service Design, Service Catalogue, Continual Improvement).
• Support organizational design and role definition activities.
• Develop change management and communication strategies.
• Support alignment with ITSM tools (e.g., Service Management platforms).

2. Data Centre Modernization & Hybrid Cloud

• Develop hybrid cloud strategy integrating on-prem/private cloud with public cloud (AWS/Azure).
• Lead options analysis and modernization planning.
• Produce multi-year strategic roadmap and tactical execution plan.
• Collaborate with technical architects to define requirements and logical designs.

3. Disaster Recovery, Resiliency & Business Continuity

• Facilitate RTO/RPO definition with service owners and stakeholders.
• Design DR and resiliency architectures for hybrid environments.
• Develop DR runbooks, test plans, and recovery procedures.
• Plan and document disaster recovery exercises and improvement actions.
• Support business continuity planning updates.

4. Governance & Executive Support

• Develop executive-level presentations, business cases, and decision documents.
• Support program governance, risks, and issue tracking.
• Facilitate workshops and stakeholder engagements across all organizational levels.

Deliverables

• Infrastructure & data centre modernization strategy
• ITIL-aligned service catalog and operating model
• DR and resiliency frameworks with tested recovery plans
• Executable DR runbooks and exercise results
• Transformation roadmap and executive-approved recommendations

Required Qualifications & Experience

• Degree/diploma/certificate in Business, Management, or related field with relevant experience (4–7+ years depending on education)
• Minimum 5 years of experience in:
  • Infrastructure or service transformation initiatives
  • ITIL-based service design and operations
  • Stakeholder engagement across enterprise environments
  • Executive-level communications and presentations
  • Business case development
  • Organizational change and process improvement
• Experience operating in large, complex enterprise environments (2,000+ users/staff equivalent)

Nice to Have

• Experience in government or justice/courts environments
• DR/BCP planning and execution experience
• Data visualization, process mapping, and workflow design
• Digital transformation program experience
• Risk and impact assessment facilitation
• Financial analysis, modeling, and cost-benefit evaluation
• Change management and communications planning
• Large-scale technology change leadership experience

For more details reach at resumes@navitassols.com

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.