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Training Jobs in Hamilton, ON

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Training • hamilton on

Last updated: 1 day ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Stylist in Training / Apprentice Stylist

SmartStyle Hair SalonHAMILTON, ON, CA
CA$90.00 hourlyCA$90.00 hourly

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Stylist in Training / Apprentice Stylist

First Choice HaircuttersHAMILTON, ON, CA
CA$90.00 hourlyCA$90.00 hourly

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Personal Trainer - Hamilton Stone Church and Upper Ottawa

GoodLife FitnessHamilton, Ontario
CA$30,000.00–CA$80,000.00 yearlyCA$30,000.00–CA$80,000.00 yearly
Full-timeFull-time

Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to understand health history an... Show more

Junior Organization Change Management Analyst - MSON #25

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada

Job Title: Junior Organization Change Management Analyst.Organization Change Management.We are seeking a motivated Junior Organization Change Management Analyst to support organizational change ini... Show more

Crewing Specialist

ColasHAMILTON, ON, CA

At McAsphalt, we are committed to operational excellence, innovation, and delivering value to our customers across Canada.As Canada's leading supplier of asphalt products and services, we offer a c... Show more

Health, Safety Environmental Specialist

A. Raymond Tinnerman Manufacturing Hamilton, IncHamilton, ON, CA

Health, Safety & Environmental Specialist.HSE programs and related training.This role supports HSE operations and partners closely with plant leadership, employees, and the NA H&S M... Show more

Personal Training Manager

Crunch Fitness CanadaHamilton, ON, CA
CA$50,000.00 yearlyCA$50,000.00 yearly
Full-timeFull-time

Come join us and become part of the greatest growth story to ever be told in the fitness industry.Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment whi... Show more

Customer Service - Work from Home - Flexible Schedule

Tim's FinancialAncaster, Ontario
RemoteRemote

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Hair Stylist

Blo Blow Dry BarLJ V, Stoney Creek, ON

Blo is the industry leader, with over 100 North American locations and growing.Blo is a recognized brand with an international presence in the hair and beauty industry.Amazing product partnerships ... Show more

Monitoring Operator (Part Time - Weekends - 12 Hour Day Shifts)

GardaWorldHamilton, Ontario, CA
CA$20.00 hourlyCA$20.00 hourly
Part-timePart-time

Join ECAM Technologies, a GardaWorld company.ECAM Technologies, a division of GardaWorld, is currently seeking.Monitoring Operators (Part Time - Weekends).Reporting directly to the company’s Monito... Show more

Personal Trainer - Hamilton Queenston Place

GoodLife FitnessHamilton, Ontario
CA$30,000.00–CA$80,000.00 yearlyCA$30,000.00–CA$80,000.00 yearly
Full-timeFull-time

Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to understand health history an... Show more

French Customer Service Rep

AppleOneBURLINGTON, ON
CA$49,900.00 yearlyCA$49,900.00 yearly
PermanentPermanent

We are seeking a French Customer Service Representative for a direct hire opportunity in Burlington, ON.This role is ideal for a bilingual customer service professional who is mechanically inclined... Show more

Real Estate Sales Representative

Royal LePage Real EstateHamilton, Ontario, Canada
CA$50,000.00 yearlyCA$50,000.00 yearly

Royal LePage is committed to helping you launch your real estate career by providing the industry-leading training, lead generation and technology you need to accelerate your growth.With a culture ... Show more

Stylist in Training / Apprentice Stylist

MAGICUTSAncaster, ON, CA
CA$90.00 hourlyCA$90.00 hourly

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Landscaping Sales and Service. Entry Level Outdoor Work

Canadian Property StarsHamilton, Ontario
Full-time, Part-timeFull-time, Part-time
Quick Apply

Canadian Property Stars specializes in aeration, window washing, pressure cleaning, and driveway sealing all Spring, Summer and Fall.If you want to join a crew of hard working, outgoing, honest, an... Show more

Monitoring Operator (Part Time - Weekends - 12 Hour Day Shifts)

GardaWorldHamilton, Onta, CA
Part-timePart-time

Join ECAM Technologies, a GardaWorld company.ECAM Technologies, a division of GardaWorld, is currently seeking.Monitoring Operators (Part Time - Weekends).Reporting directly to the company’s Monito... Show more

FSQA Team Lead

Maple Leaf FoodsHamilton, Canada
CA$62.00 hourlyCA$62.00 hourly
Part-timePart-time

The FSQA Team Leader at the Heritage facility is responsible for ensuring the effective functioning of the food safety programs through task review, verification, and monitoring activities, as well... Show more

Learning and Development Coordinator - 12 month contract

Liebherr GroupBurlington, ON, CA
Full-time, TemporaryFull-time, Temporary

Reporting to the Manager of Learning and Development, the Learning and Development Coordinator is an integral role and resource to support the successful.The Learning and Development Coordinator wi... Show more

Restaurant manager

Pizza PizzaHamilton, ON, Canada
Permanent, Full-timePermanent, Full-time

Hours: 35 to 40 hours per week.Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaurant's profits.Develo... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development