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Training Jobs in Hamilton, ON

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Training • hamilton on

Last updated: 2 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

AZ Flatbed Driver

Canada CartageHamilton,ON
CA$23.01 hourlyCA$23.01 hourly
Full-timeFull-time

We are looking for talented dedicated drivers with exceptional customer service to join our delivery fleet.We pro vide an excellent training program, dedicated equipment and opportunities for growt... Show more

Stylist in Training / Apprentice Stylist

SmartStyle Hair SalonHAMILTON, ON, CA
CA$90.00 hourlyCA$90.00 hourly
Full-timeFull-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Stylist in Training / Apprentice Stylist

First Choice HaircuttersHAMILTON, ON, CA
CA$90.00 hourlyCA$90.00 hourly
Full-timeFull-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Junior Organization Change Management Analyst - MSON #25

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada
Full-timeFull-time

Job Title: Junior Organization Change Management Analyst.Organization Change Management.We are seeking a motivated Junior Organization Change Management Analyst to support organizational change ini... Show more

Health, Safety Environmental Specialist

A. Raymond Tinnerman Manufacturing Hamilton, IncHamilton, ON, CA
Full-timeFull-time

Health, Safety & Environmental Specialist.HSE programs and related training.This role supports HSE operations and partners closely with plant leadership, employees, and the NA H&S M... Show more

Personal Training Manager

Crunch Fitness CanadaHamilton, ON, CA
CA$50,000.00 yearlyCA$50,000.00 yearly
Full-timeFull-time

Come join us and become part of the greatest growth story to ever be told in the fitness industry.Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment whi... Show more

Customer Service Representative - Remote

Tim's FinancialAncaster, Ontario
RemoteRemote
Full-timeFull-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Hair Stylist

Blo Blow Dry BarLJ V, Stoney Creek, ON
Full-timeFull-time

Blo is the industry leader, with over 100 North American locations and growing.Blo is a recognized brand with an international presence in the hair and beauty industry.Amazing product partnerships ... Show more

HVAC Apprentice 1 UA787

BGISHamilton, ON, Canada
Full-timeFull-time

The HVAC Apprentice will work under the supervision of a Journeyperson and within the limits of company policy and trade certification.They are responsible for operating facility systems, performin... Show more

Training Solutions Specialist (Financial Services)

Recrute ActionBurlington, ON, ca
CA$30.00–CA$35.00 hourlyCA$30.00–CA$35.00 hourly
Permanent +1Permanent +1
Quick Apply

Join the insurance sector for our client and contribute to impactful learning solutions that support advisors and their teams.This opportunity offers a collaborative environment focused on innovati... Show more

Inclusion Facilitator

Community Living HamiltonHamilton, ON, CA
Full-time +1Full-time +1
Quick Apply

Community Living Hamilton (CLH), a busy and vibrant organization that supports 1,600 adults and children with diverse abilities thrive in the community.We have openings for the role of a  Full... Show more

Real Estate Sales Representative

Royal LePage Real EstateHamilton, Ontario, Canada
CA$50,000.00 yearlyCA$50,000.00 yearly
Full-timeFull-time

Royal LePage is committed to helping you launch your real estate career by providing the industry-leading training, lead generation and technology you need to accelerate your growth.With a culture ... Show more

Stylist in Training / Apprentice Stylist

MAGICUTSAncaster, ON, CA
CA$90.00 hourlyCA$90.00 hourly
Full-timeFull-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Landscaping Sales and Service. Entry Level Outdoor Work

Canadian Property StarsHamilton, Ontario
Full-time +1Full-time +1
Quick Apply

Canadian Property Stars specializes in aeration, window washing, pressure cleaning, and driveway sealing all Spring, Summer and Fall.If you want to join a crew of hard working, outgoing, honest, an... Show more

Monitoring Operator (Part Time - Weekends - 12 Hour Day Shifts)

GardaWorldHamilton, Onta, CA
Part-timePart-time

Join ECAM Technologies, a GardaWorld company.ECAM Technologies, a division of GardaWorld, is currently seeking.Monitoring Operators (Part Time - Weekends).Reporting directly to the company’s Monito... Show more

Pharmaceutical Warehouse Associate

AppleOneBURLINGTON, ON
CA$40,500.00 yearlyCA$40,500.00 yearly
Full-time +1Full-time +1

We are hiring Pharmaceutical Warehouse Associates for a direct hire opportunity at a pharmaceutical distribution center in Burlington.This is a great opportunity for reliable, detail-oriented candi... Show more

Sales Associate - Wine Merchant (Dundas St E & Hamilton St N)

Wine RackWaterdown
CA$17.85 hourlyCA$17.85 hourly
Full-timeFull-time

JOIN US & INSPIRE WITH EVERY GLASS!.To inspire every generation to savour the simple joys of life.As a Wine Merchant you will provide exceptional customer service, while we provide you with a stron... Show more

Group Fitness Instructor - Yoga

Movati AthleticBurlington, ON LLM, CAN
CA$45.00–CA$75.00 hourlyCA$45.00–CA$75.00 hourly
Part-timePart-time

Join the Group Fitness team and help build a culture that delivers on the promise we make to our members – feel.We’re not looking for just average because we’re not your average club.That’s because... Show more

Restaurant manager

Pizza PizzaHamilton, ON, Canada
Full-time +1Full-time +1

Hours: 35 to 40 hours per week.Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaurant's profits.Develo... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development