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Training Jobs in Hamilton, ON

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Training • hamilton on

Last updated: 1 day ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

AZ Flatbed Driver

Canada CartageHamilton,ON
CA$23.01 hourlyCA$23.01 hourly
Full-timeFull-time

We are looking for talented dedicated drivers with exceptional customer service to join our delivery fleet.We pro vide an excellent training program, dedicated equipment and opportunities for growt... Show more

Training & Development Specialist

Federal SignalAncaster, CAN
Full-timeFull-time

Training & Development Specialist.The ideal candidate must reside within commuting distance to a JJE location in Canada.The Training and Development Specialist reports to the Training & Development... Show more

Stylist in Training / Apprentice Stylist

SmartStyle Hair SalonHAMILTON, ON, CA
CA$90.00 hourlyCA$90.00 hourly
Full-timeFull-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Stylist in Training / Apprentice Stylist

First Choice HaircuttersHAMILTON, ON, CA
CA$90.00 hourlyCA$90.00 hourly
Full-timeFull-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Junior Organization Change Management Analyst - MSON #25

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada
Full-timeFull-time

Job Title: Junior Organization Change Management Analyst.Organization Change Management.We are seeking a motivated Junior Organization Change Management Analyst to support organizational change ini... Show more

Personal Trainer - Hamilton Stone Church and Upper Ottawa

GoodLife FitnessHamilton, Ontario
CA$30,000.00–CA$80,000.00 yearlyCA$30,000.00–CA$80,000.00 yearly
Full-timeFull-time

Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to understand health history an... Show more

Crewing Specialist

ColasHAMILTON, ON, CA
Full-timeFull-time

At McAsphalt, we are committed to operational excellence, innovation, and delivering value to our customers across Canada.As Canada's leading supplier of asphalt products and services, we offer a c... Show more

Health, Safety Environmental Specialist

A. Raymond Tinnerman Manufacturing Hamilton, IncHamilton, ON, CA
Full-timeFull-time

Health, Safety & Environmental Specialist.HSE programs and related training.This role supports HSE operations and partners closely with plant leadership, employees, and the NA H&S M... Show more

Personal Training Manager

Crunch Fitness CanadaHamilton, ON, CA
CA$50,000.00 yearlyCA$50,000.00 yearly
Full-timeFull-time

Come join us and become part of the greatest growth story to ever be told in the fitness industry.Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment whi... Show more

Learning and Development Specialist

HITACHI ENERGY CANADA INC.Stoney Creek, Ontario, Canada
CA$80,000.00–CA$105,000.00 yearlyCA$80,000.00–CA$105,000.00 yearly
Full-timeFull-time

Hitachi Energy is seeking a Learning & Development Specialist to support the Stoney Creek Transformer Repair facility.In this role, you will serve as the primary learning partner for the repair ope... Show more

Training Solutions Specialist (Financial Services)

Recrute ActionBurlington, ON, ca
CA$30.00–CA$35.00 hourlyCA$30.00–CA$35.00 hourly
TemporaryTemporary
Quick Apply

Join the insurance sector for our client and contribute to impactful learning solutions that support advisors and their teams.This opportunity offers a collaborative environment focused on innovati... Show more

Personal Trainer - Hamilton Queenston Place

GoodLife FitnessHamilton, Ontario
CA$30,000.00–CA$80,000.00 yearlyCA$30,000.00–CA$80,000.00 yearly
Full-timeFull-time

Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to understand health history an... Show more

Stylist in Training / Apprentice Stylist

MAGICUTSAncaster, ON, CA
CA$90.00 hourlyCA$90.00 hourly
Full-timeFull-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Landscaping Sales and Service. Entry Level Outdoor Work

Canadian Property StarsHamilton, Ontario
Full-time +1Full-time +1
Quick Apply

Canadian Property Stars specializes in aeration, window washing, pressure cleaning, and driveway sealing all Spring, Summer and Fall.If you want to join a crew of hard working, outgoing, honest, an... Show more

Remote Support Representative - $21.50 / hour

Tim's FinancialAncaster, Ontario
RemoteRemote
Full-timeFull-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Subcontracts Manager

AeconHamilton, ON, CA
CA$130,000.00–CA$150,000.00 yearlyCA$130,000.00–CA$150,000.00 yearly
Full-timeFull-time

Aecon Civil is a recognized leader in the market, backed by strong self‑perform capabilities and deep local expertise.We play a key role in building and enhancing infrastructure across Canada, the ... Show more

Sales Associate - Wine Merchant (Dundas St E & Hamilton St N)

Arterra Wines Canada, Inc.Waterdown
CA$17.85 hourlyCA$17.85 hourly
Part-timePart-time

JOIN US & INSPIRE WITH EVERY GLASS!.To inspire every generation to savour the simple joys of life.As a Wine Merchant you will provide exceptional customer service, while we provide you with a stron... Show more

Restaurant manager

Pizza PizzaHamilton, ON, Canada
Full-time +1Full-time +1

Hours: 35 to 40 hours per week.Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaurant's profits.Develo... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development