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Training Jobs in Hamilton, ON

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Training • hamilton on

Last updated: 3 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Stylist in Training / Apprentice Stylist

First Choice HaircuttersAncaster, ON, CA
CA$90.00 hourly
Full-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Stylist in Training / Apprentice Stylist

SmartStyle Hair SalonHAMILTON, ON, CA
CA$90.00 hourly
Full-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Personal Trainer - Hamilton Stone Church and Upper Ottawa

GoodLife FitnessHamilton, Ontario
CA$30,000.00 yearly
Full-time

Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to understand health history an... Show more

Stylist in Training / Apprentice Stylist

MAGICUTSBurlington, ON, CA
CA$90.00 hourly
Full-time

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Personal Trainer - Ancaster Wilson and McClure

GoodLife FitnessAncaster, Ontario
CA$30,000.00 yearly
Full-time

Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to understand health history an... Show more

Customer Service - Work from Home - Flexible Schedule

Tim's FinancialAncaster, Ontario
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Personal Trainer

Crunch Fitness CanadaHamilton, ON, CA
CA$18.00 hourly
Full-time

Paid biweekly and based on experience and skillset.Comprehensive Work/Life Balance:.Includes paid vacation, sick time, paid holidays, and personal days.In-House Sales and Leadership Training:.Paid ... Show more

Personal Trainer - Anytime Fitness Hamilton

Anytime FitnessHamilton, Ontario, Canada
Part-time

Personal Trainer – Anytime Fitness Hamilton.Anytime Fitness Hamilton is seeking an energetic, passionate, and results-driven Personal Trainer to inspire members to achieve their health and fitness ... Show more

ERP Change Management & Training Lead (Contract)

JFE Shoji Power Canada Inc.Burlington, ON, CA
CA$110,000.00 yearly
Full-time
Quick Apply

Employer:  JFE Shoji Power Canada Inc Position:  ERP Change Management & Training Lead  Terms of Employment:  Contract Location:  Burlingt... Show more

Train the Trainer - Mining Education

Cuso InternationalHamilton, Ontario
Permanent

This Volunteer Placement is located in:.Open to Canadian Citizens and Permanent Residents of Canada only.Cuso International is looking for a motivated and experienced professional to join our Volun... Show more

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Stylist in Training / Apprentice Stylist

MagicutsHAMILTON, ON, CA
Permanent

Start Your Journey to Becoming a Pro Stylist!.Stylist-in-Training / Apprentice.Whether you're fresh out of school or nearly licensed, we're here to mentor, motivate, and move you toward a chair of ... Show more

Curriculum Development Advisor

Cuso InternationalHamilton, Ontario
Permanent

This Volunteer Placement is Located in:.Open to Canadian Citizens and Permanent Residents of Canada only.If you have a strong passion for vocational and technical education and training programs an... Show more

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Landscaping Sales and Service. Entry Level Outdoor Work

Canadian Property StarsHamilton, Ontario
Full-time +1
Quick Apply

Canadian Property Stars specializes in aeration, window washing, pressure cleaning, and driveway sealing all Spring, Summer and Fall.If you want to join a crew of hard working, outgoing, honest, an... Show more

Automotive Technician (310S) - BMW Hamilton - Immediate Opening

Budds' Group of CompaniesHamilton, Ontario, Canada
CA$70,000.00 yearly
Full-time

Licensed 310S Automotive Technician – BMW Hamilton.Competitive Flat-Rate Compensation | BMW Factory Training | Consistent Workflow | Monday-Friday Schedule.Looking to take the next step in your car... Show more

Customer Service - Sales Representatives

Goldfish Swim School - OntarioStoney Creek, ON, CA
CA$19.00 hourly
Part-time

Goldfish Swim School STONEY CREEK opening September 2025.Saving and changing lives, every single day.We have a mission to teach kids how to swim and be safer, in and around the water, while making ... Show more

Sales Manager in Training ON

Appliance CanadaBurlington, ON, CA
CA$45,000.00 yearly
Full-time

Leon’s is currently looking for a self-motivated.The ideal candidate shares our core values, which are deeply embedded in our culture and reflected in our actions: Honesty.Through our manager-in-tr... Show more

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Management In Training - Browns Mapleview Shopping Centre

Browns ShoesBurlington, Ontario, Canada
Full-time +1

At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.Join our dynamic retail team and start your career with a proudly Canadian fashion... Show more

Monitoring Operator (Part Time Weekends -12 Hour Night Shifts)

GardaWorldHamilton, Onta, CA
Part-time

Join ECAM Technologies, a GardaWorld company.ECAM Technologies, a division of GardaWorld, is currently seeking.Monitoring Operators (Part Time - Weekends).Reporting directly to the company’s Monito... Show more

Chief of Staff

ConfidentialHamilton, Ontario, CA
Full-time

Chief of Staff About the Company Innovative provider of data science & digital skills training solutions Industry Internet Type Privately Held, VC-backed Founded 2015 Employees 51-200 Fundin... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development