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Training Jobs in Hamilton, ON

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Training • hamilton on

Last updated: 4 days ago

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
Full-timeFull-time
Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Training & Development Specialist

Federal SignalAncaster, CAN
Full-timeFull-time

Training & Development Specialist.The ideal candidate must reside within commuting distance to a JJE location in Canada.The Training and Development Specialist reports to the Training & Development... Show more

Stylist in Training / Apprentice Stylist

SmartStyle Hair SalonHAMILTON, ON, CA
CA$90.00 hourlyCA$90.00 hourly

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Stylist in Training / Apprentice Stylist

First Choice HaircuttersHAMILTON, ON, CA
CA$90.00 hourlyCA$90.00 hourly

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Associate Account Manager - Controls

Trane TechnologiesHamilton, Ontario, Canada
Full-timeFull-time

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet ... Show more

 • Promoted

Personal Trainer - Hamilton Stone Church and Upper Ottawa

GoodLife FitnessHamilton, Ontario
CA$30,000.00–CA$80,000.00 yearlyCA$30,000.00–CA$80,000.00 yearly
Full-timeFull-time

Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to understand health history an... Show more

Junior Organization Change Management Analyst - MSON #25

Compu-Vision Consulting Inc.Hamilton, Ontario, Canada

Job Title: Junior Organization Change Management Analyst.Organization Change Management.We are seeking a motivated Junior Organization Change Management Analyst to support organizational change ini... Show more

Health, Safety Environmental Specialist

A. Raymond Tinnerman Manufacturing Hamilton, IncHamilton, ON, CA

Health, Safety & Environmental Specialist.HSE programs and related training.This role supports HSE operations and partners closely with plant leadership, employees, and the NA H&S M... Show more

Personal Training Manager

Crunch Fitness CanadaHamilton, ON, CA
CA$50,000.00 yearlyCA$50,000.00 yearly
Full-timeFull-time

Come join us and become part of the greatest growth story to ever be told in the fitness industry.Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment whi... Show more

Stylist in Training / Apprentice Stylist

MAGICUTSBurlington, ON, CA
CA$90.00 hourlyCA$90.00 hourly

Would you like to be one of our future stylists? If you’ve got the desire, we’ve got the knowhow to get you there.As a stylist-in-training in this temporary 90-day position we’re here to help you l... Show more

Learning and Development Specialist

HITACHI ENERGY CANADA INC.Stoney Creek, Ontario, Canada
CA$80,000.00–CA$105,000.00 yearlyCA$80,000.00–CA$105,000.00 yearly
Full-timeFull-time

Hitachi Energy is seeking a Learning & Development Specialist to support the Stoney Creek Transformer Repair facility.In this role, you will serve as the primary learning partner for the repair ope... Show more

Warehouse with Free Forklift Training – Nights

ABL EmploymentBurlington, ON
CA$20.73 hourlyCA$20.73 hourly
Full-timeFull-time

We’re looking for reliable, experienced warehouse associates to join our team for a full-time, temp-to-hire opportunity.As part of a busy medical distribution center, you will play a vital role in ... Show more

Remote Customer Service Associate - $21.50 / hour

Tim's FinancialAncaster, Ontario
RemoteRemote

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Personal Trainer - Hamilton Queenston Place

GoodLife FitnessHamilton, Ontario
CA$30,000.00–CA$80,000.00 yearlyCA$30,000.00–CA$80,000.00 yearly
Full-timeFull-time

Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals.Working with clients to understand health history an... Show more

French Customer Service Rep

AppleOneBURLINGTON, ON
CA$49,900.00 yearlyCA$49,900.00 yearly
PermanentPermanent

We are seeking a French Customer Service Representative for a direct hire opportunity in Burlington, ON.This role is ideal for a bilingual customer service professional who is mechanically inclined... Show more

Nanny Wanted - Part Time Nanny For One Child With Potential For Growth

CanadianNanny.caHamilton, Ontario, Canada
Part-timePart-time

Our family: We are a family of three.Our kiddo is Lando, and he’s 3.We have a small and friendly dog named Bowie as well.We are busy parents with sometimes conflicting schedules so we are looking f... Show more

 • Promoted

Landscaping Sales and Service. Entry Level Outdoor Work

Canadian Property StarsHamilton, Ontario
Full-time, Part-timeFull-time, Part-time
Quick Apply

Canadian Property Stars specializes in aeration, window washing, pressure cleaning, and driveway sealing all Spring, Summer and Fall.If you want to join a crew of hard working, outgoing, honest, an... Show more

Management and Sales Trainee

The Sherwin-Williams CompanyStoney Creek, ON, Canada

The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months.With Sherwin-Williams’ promote-f... Show more

HVAC Apprentice 1 UA787

BGISBurlington, ON, Canada
Full-timeFull-time

The HVAC Apprentice will work under the supervision of a Journeyperson and within the limits of company policy and trade certification.They are responsible for operating facility systems, performin... Show more

Restaurant manager

Pizza PizzaHamilton, ON, Canada
PermanentPermanent

Hours: 35 to 40 hours per week.Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Analyze budget to boost and maintain the restaurant's profits.Develo... Show more

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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comHamilton, ON, CA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development