Training • toronto on
Under the general direction of the Table Games Manager, the Table Games Training Manager is responsible for developing, implementing, and overseeing training programs to ensure that dealers and sup...Show more
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Position Summary
Under the general direction of the Table Games Manager, the Table Games Training Manager is responsible for developing, implementing, and overseeing training programs to ensure that dealers and supervisors meet operational, regulatory, and guest service standards. The role supports onboarding, skills development, and performance improvement while promoting consistency, game protection, and compliance across all Table Games operations. The incumbent collaborates with operational leaders across the bundle and supports departments to maintain a highly skilled workforce.
Key Accountabilities
Manage the Table Games Training with integrity and professionalism
Support the values and vision of Great Canadian Entertainment
Strong leadership skills and communication skills
Set expectations and continually develop a strong team
Be professional in appearance and language
Adapt to change
Be flexible with the schedule as per training needs
Follow up
Work independently
Well organized
Basic computer skills, email etiquette
Roles and Responsibilities
Report and communicate to the Table Games Manager daily
Report and communicate to the Regional Director of Table Games
Create training schedules-New Hire, Minor Games, Major Games
Interview, select and train for various table games roles
Liaison with Human Resources, Scheduling, Security, and other departments as needed to recruit, train and onboard students proficiently.
Schedule training to meet the goals of the Table Games department
Create a training schedule based on:
the number of new students and incoming professionals required to fill staffing requirements
new games being offered
offer Major game training when required
Create course objectives, guidelines and tools to ensure consistency in training methods
Assess courses and update regularly to ensure they are efficient and relevant
Create and update gaming manuals while adhering to the Rules of Play
communicate with Table Games, Surveillance and Compliance with additions/changes
meet with Vendors to discuss and introduce new games
Create Standard Operating Procedures
Create a communication process to support clarity or changes in procedures
Uniform inventory
Receive, organize, track and distribute team members' uniforms
Follow the annual budget
Track and analyze discipline and Surveillance reports.
Education and Qualifications
Post-secondary education or a suitable combination of education and Table Games experience is an asset.
Minimum 3 years of experience in a Table Games supervisory role or above.
Expert knowledge of multiple games (Blackjack, Baccarat, Roulette, Poker variants, Craps)
Deep understanding of game protection and procedures.
Strong understanding of regulatory requirements.
Basic computer skills – Excel, Word, PowerPoint, Outlook.
Ability to successfully obtain a Gaming License
Work Environment Considerations
Regular office environment, non-traditional work hours may be required in certain circumstances, and some travel may be required.
This position is required to be performed on-site; remote or hybrid work arrangements are not available.
