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Training Facilitator

Training Facilitator

Job BornToronto, ON
30+ days ago
Salary
CA$38.00 hourly
Job type
  • Permanent
Job description

TRAINING FACILITATOR, PERSONAL INSURANCE - (TORONTO)

This position reports to the Operations Coordinator, providing backup and support for day-to-day operations, along with the development / delivery of training material to brokerage staff.

Primary responsibilities include :

  • Assist in the development and presentation of training material relevant to the operations of the brokerage (i.e. MVRs, Transaction Training, Workflows, etc.)
  • Help with onboarding new employees at the direction of the manager
  • Assist with insurance company audits, to help identify training opportunities
  • Help with the EDI process, as may required
  • Assist in testing integration and new workflows in preparation for training
  • Any other projects that may be assigned, at the direction of the Operations Coordinator or SVP

Knowledge, skills, and requirements :

  • Must have a RIBO licence, active and in good standing
  • Prior experience as a Customer Service Representative would be considered an asset
  • Experience in EPIC and Applied Rating is required
  • Must have own vehicle and be willing to travel to branch offices, as required
  • Should have a working knowledge / understanding of Excel, Word, Outlook and PowerPoint
  • Computer competent with the ability to pick up new concepts quickly
  • Excellent time and project management skills
  • Effective and concise communication
  • Problem-solving with effective planning and organizational skills
  • May be asked to participate in "Train the Trainer" courses, to enhance presentation skills
  • Prior experience delivering both in-person and virtual training is an asset
  • Prior experience creating recorded / video content is an asset
  • Apply Directly! Refer to Job ID J-49766 Text Me - I'll Text You Back! 647-766-1758 Meredith Howell, VP of RecruitingJOB-BORN Executive Search Inc.

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    Training Facilitator • Toronto, ON