Technical project manager • vaughan on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Eligible for Annual Incentive Bonus.Health Care Benefits + $600 Health Care Spending Account.Employee Engagement Events (Employee BBQ’s and lunches, weekly treat day, etc.The Project Manager is res... Show more
RRC is seeking a talented SCADA Project Manager to help us build the future of U.Austin/Round Rock Texas office.RRC is a multi-disciplinary engineering firm that specializes in energy projects, par... Show more
EBC thinks outside the box and deploys all its know-how to carry out major infrastructure projects: bridges, roads, highways, tunnels, marine installations.Our ability to meet deadlines and budgets... Show more
Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions.Reaching customer... Show more
Innovation and Renovation, Project Manager.North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8.While Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®, our recipe for succe... Show more
ECO Canada is conducting this recruitment on behalf of a third-party employer.Established in 2005, the organisation provides.The company works with contractors, developers, municipalities, governme... Show more
Do you enjoy working in a fast-paced, high volume capacity? Do you enjoy competing against time and budget constraints to complete projects? If so, take the leap and make your mark at&n... Show more
Project Manager – Amico Corporation.As a manufacturer in the healthcare construction field, we are looking for a Project Manager who can think independently and solve problems with ease.Duties incl... Show more
AFIMAC Canada is seeking experienced Project Co-ordinators for upcoming assignments in Ontario related to labour disruptions, organized protests and man made crisis/disasters.This position will req... Show more
If it’s broke can you fix it? If it blinks, buzzes or beeps do you know how to keep it blinking, buzzing and beeping? Do you have a knack for all things mechanical, electrical and technological?? I... Show more
PROJECT MANAGER – ICI / INSTITUTIONAL CONSTRUCTION.Our client, an established General Contractor and Construction Management firm, is looking to add an experienced.The successful candidate will hav... Show more
We are looking for a Project Coordinator to join our team.You should have a background in business skills, management, and analysis.You should be an excellent communicator and comfortable managing ... Show more
Our client is a premier, engineering-led ICI General Contractor headquartered in Woodbridge, ON, specializing in large-scale, complex institutional and commercial new-build projects across the Grea... Show more
We are seeking a Customer & Technical Support Representative for a temp-to-hire opportunity in North York, ON.This role is ideal for a technically skilled support professional who enjoys solving so... Show more
Looking for a detail oriented and organized person to manage multiple projects.We are a website development company that work on 10 to 20 website development projects at any single time.Each projec... Show more
Apotex is a Canadian-based global health company.We improve everyday access to affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of gener... Show more
BMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life.It calls on members of its team, to create lasting, positive change for its customers, its communities, ... Show more
Technical Product Manager, Core Platform.Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,0... Show more
Our unified platform brings together streamlined experiences, incentives, and services so brands can coordinate go-to-market efforts with clarity, consistency, and control.Built for organizations w... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
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