Technical project manager • hamilton on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
TreowGroup Recruitment, on behalf of our Niagara-based client in the construction industry, is hiring a Project Manager.The Project Manager will effectively carry out all office-related responsibil... Show more
As a Project Coordinator within the Civil Engineering & Construction Department, you will support the planning, execution, and delivery of civil infrastructure, site development, and constructi... Show more
Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market.We are a highly entrepreneurial, professional, and driven or... Show more
Do you take pride in getting every detail exactly right and are the kind of person a design or drawing that's 99% correct still bothers?.Do you want to master a craft in depth, and become the perso... Show more
At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Show more
Intermediate Project Controls – Burlington, ON - Join a Team That Puts People First At TWD , we know the secret to success isn’t just technical skill, it’s the people behind it.Th... Show more
As part of the largest baking company in the world, Bimbo Canada is a leading producer and distributor of packaged fresh bread, bakery products and snacks.We produce and distribute more than 1,000 ... Show more
Project Manager will work along side the Project Manager and will be responsible for assisting in the successful planning and execution of projects.He/she will assist in all phases of the construct... Show more
Location: Burlington (403 & Guelph Line).Shift work (between 8 am and 6 pm).Travel: Candidates must have a valid Ontario Driver’s License and access to a reliable, insured vehicle.Travel Info: ... Show more
And a career that empowers you to grow.At Nestlé USA, we’re all working towards the same goal - to delight and deliver for our consumers.With a rich portfolio of beloved brands, including DiGiorno,... Show more
POWERGROUP Resources on behalf of our client All Pro Door & Hardware Ltd is seeking a dedicated and dynamic Project Coordinator to join our team.If you’re a proactive individual with a passion ... Show more
DJB Chartered Professional Accountants.Niagara, Hamilton, and Halton regions, with offices spanning from Burlington to St.The firm was founded in 1940 and features a dynamic group of professionals.... Show more
Job Title: CWP Technical Project Manager.Reports to: Welded Products Manager.This position supports the Welded Products Manager by leading engineering project planning, technical coordination, exec... Show more
AFIMAC Canada is seeking experienced Project Co-ordinators for upcoming assignments in Ontario related to labour disruptions, organized protests and man made crisis/disasters.This position will req... Show more
Senior Bridge Engineer /Project Manager.Markham, Brampton, London, Hamilton or Ottawa, ON.At EXP, we’re driven to provide innovative solutions for the world’s built and natural environments.As a te... Show more
Maple Leaf Fresh Foods in Hamilton, Ontario is presently seeking a Project Engineer to join our team at our state-of-the-art facility.This position requires an individual with extensive experience ... Show more
CIMA+’s Transportation team have created a reputation for excellence within the transportation sector by successfully delivering thousands of projects over the past 30 years.Our talented engineers ... Show more
At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
