Technical project manager • waterloo on
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbi... Show more
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We are seeking a Senior Project Manager to lead the delivery of a complex, multi-workstream claims and operations implementation in partnership with an external vendor (Xodus).This role will be res... Show more
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AEM Lead – Adobe Experience Manager | GraphQL | OSGi | Sling Models.Experience Required: 14-18 years.Work Model: Hybrid (2 days/week in office).We are seeking an experienced AEM Lead to lead the te... Show more
Project Leader, New Product Introduction (NPI).Kitchener, Ontario | Hybrid – 4 Days Onsite / 1 Day Remote | Contract for 12 months.Salary Range: $91,200 – $114,000 CAD.At Sonova, we create innovati... Show more
TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States ... Show more
Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Show more
Project Manager, Transportation & Transit Vehicle Maintenance Facilities .Reporting to the Team Leader in Rail & Transit, the Project Manager oversees the planning, design, and delivery of municipa... Show more
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We have delivered hundreds of projects across Canada, including innovative solutions for the full spectrum of water and wastewater assets, on time and on budget.We support clients from start to fin... Show more
Prica Group Construction Management (PGCM).We are committed to responsible growth and expansion, environmental beauty, and sustainable living for future generations.We have earned a reputation for ... Show more
Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada.Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the indus... Show more
This is an opportunity in the exciting and fast-growing transportation technology industry.Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-deman... Show more
Huawei Canada has an immediate 12-month contract opening for a Project Assistant.From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical suppo... Show more
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BGIS is a leading provider of customized facility management and real estate services.With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation throu... Show more
Our client is actively seeking an experienced and detail-oriented Project Accountant to join their team.This is an exciting opportunity for a professional with a strong background in project accoun... Show more
Location: 1950 Fischer Hallman Rd, Kitchener ON.Type: Full Time - Permanent .We’re hiring a Client-Focused Insurance Account Manager to join our team in Kitchener.This role is ideal for ... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
