Technical manager • victoria bc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Join our team of Construction Professionals!.Project Manager/Lead who enjoys the challenge of Leading Teams and meeting targets!.A Casman Project Manager Oversees Safety, Schedule, Scope and Budget... Show more
Promotes on-brand messaging to customers through traditional, digital, and social media channels with the goal of driving revenue and supporting total hotel goals.Builds direct marketing plans, tar... Show more
We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continu... Show more
We have a few roles in beautiful Victoria BC targeting newer Canadian CPA’s with recent experience in small to medium size CPA firms.These roles offer fabulous growth & learning potential... Show more
This is a full-time position, with full benefits including dental care, vision care and health insurance, paid vacation, an RRSP match, and career development opportunities.TalentSphere Staffing So... Show more
Retail Banking Sales & Service.Join our exciting new branch at Royal Bay where you can Boldly Grow the Good and Be a part of BMO's customer satisfaction award winning Personal Banking team as the B... Show more
Reporting to the General/Operations Manager, the Project Manager (PM) will be responsible for managing all aspects of the project including obtaining quotes from sub- trades, budgets, final repair ... Show more
Are you a Business Analyst with over 5 + years of experience as a Senior Technical Business Analyst? Do you have experience with various technologies/platforms including but not limited to:.Microso... Show more
Advisory services, Commercial banking .A career as a Manager, Financing Solutions in the commercial Banking and private Banking 1859 team at National Bank means working closely with Senior private ... Show more
Embark on a rewarding career with Sobeys Inc.Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.Our family of 128,000 employees and franc... Show more
Bring your talents, friendly attitude, and expertise to our franchise of 90+ restaurants.You'll find opportunities, rewards and growth potential.Wendy's has a strong support system, which is critic... Show more
The client is undertaking an SAP S/4HANA technical upgrade from version to version.The SAP GRC Consultant will support security, risk, and compliance activities to ensure the upgraded environment r... Show more
This opportunity is ideal for a hands-on leader with experience in retail or building materials who thrives in a customer-facing and operational environment.As a Store Manager, you will oversee the... Show more
Quality Technical Inspection Manager (Permanent).To determine final salary, Babcock considers a variety of factors including the successful Candidate’s skills and experience and internal equity.The... Show more
The Production Manager is responsible for ensuring that the production schedule is met through the effective direction and management of labour, materials, as well as safety, production and schedul... Show more
A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Show more
As a valued member of an innovative Western Canadian company, our pharmacy teams are passionate about helping our customers and communities embrace healthier lifestyles by delivering quality, patie... Show more
Education: Secondary (high) school graduation certificate.Experience: 2 years to less than 3 years.Modify food preparation methods and menu prices according to the restaurant budget.Plan and organi... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
